Understanding Service Customers: The Value of Hard and Soft Attributes

Journal of Service Research

Volumn 4, Issue 2, 2001, Pages 130-139

  Driver, Carole ^a   Johnston, Robert ^b  

^a UNIVERSITY OF PLYMOUTH   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84992811644     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/109467050142005     Document Type: Article

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