Recruitment Strategies and Union Exclusion in Two Australian Call Centres

Relations Industrielles

Volumn 58, Issue 3, 2003, Pages

  Van den Broek, Diane ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0242542532     PISSN: 0034379X     EISSN: None     Source Type: Journal    
DOI: 10.7202/007497ar     Document Type: Article

References (44)

1. ACA RESEARCH. 1999, 2000, 2001.
2. AUSTRALIAN COUNCIL OF TRADE UNIONS (ACTU). 2002. Call Centre Wages and Conditions Report of Survey Findings. April.
3. BAIN, P., and P. TAYLOR. 2002. "Ringing the Changes? Union Recognition and Organisation in Call Centres in the U.K. Finance Sector." Industrial Relations Journal, Vol. 33, No. 3, 246-261.
4. BEAUMONT, P., and R. HARRIS. 1995. "Union De-Recognition and Declining Union Density in Britain." Industrial and Labor Relations Review, Vol. 48, No. 3, 389-403.
5. CALLAGHAN, G., and P. THOMPSON. 2002. "'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour." Journal of Management Studies, March, 233-254.
6. COMMUNITY PUBLIC SECTOR UNION. 2002. Union Report to Management Committee, 3 April.
7. COOKE, B. 1985. "The Rising Toll of Discrimination Against Union Activists." Industrial Relations Journal, Vol. 24, No. 3, 421-442.
8. DABSCHECK, B. 2001. "A Felt Need for Increased Efficiency: Industrial Relations at the End of the Millennium." Asia Pacific Journal of Human Resources, Vol. 39, No. 2, 4-30.
9. DATAMONITOR. 1998. Call Centres in Europe 1996-2001: Vertical Market Opportunities. Datamonitor: London.
10. DATAMONITOR. 1999. Opportunities in U.S. and Canadian Call Centre Markets. Datamonitor: New York.
11. DELBRIDGE, R., and P. TURNBULL. 1992. "Human Resource Maximisation: The Management of Labour under Just-in-Time Manufacturing Systems." Reassessing Human Resource Management. P. Blyton and P. Turnbull, eds. London: Sage Publications, 56-73.
12. DUNDON, T. 2002. "Employer Opposition and Union Avoidance in the UK." Industrial Relations Journal, Vol. 33, No. 3, 234-245.
13. FERNIE, S., and D. METCALF. 1997. "(Not) Hanging on the Telephone: Payment Systems in the New Sweatshops." Centre for Economic Performance, London School of Economics.
14. FLOOD, P., and B. TONER. 1997. "Large Non-Union Companies: How Do They Avoid a Catch 22?" British Journal of Industrial Relations, Vol. 35, No. 2, 257-277.
15. FOULKES, F. 1980. Personnel Policies in Large Non-Union Companies. Englewood Cliffs, N.J.: Prentice Hall.
16. FRENKEL, S., M. KORCZYNSKI., K. SHIRE and M. TAM. 1999. On the Front Line: Organization of Work in the Information Economy. Ithaca, N.Y.: ILR Press.
17. GALL, G., and S. McKAY. 2001. "Facing 'Fairness at Work': Union Perception of Employer Opposition and Response to Union Recognition." Industrial Relations Journal, Vol. 32, No. 2, 94-113.
18. th September.
19. GRAHAM, L. 1995. On the Line at Subaru-Isuzu: The Japanese Model and the American Worker. Ithaca, N.Y.: ILR Press.
20. HALLIER, J. 2001. "Greenfield Recruitment and Selection: Implications for the Older Worker." Personnel Review, Vol. 30, No. 2, 331-350.
21. HEERY, E. 2000. "Research Bulletin No 8: New Unionism Research Project." Cardiff University.
22. HOCHSCHILD, A. R. 1983. The Managed Heart. Berkeley: University of California Press.
23. ILER, P., and G. SALAMAN. 1995. "Recruitment, Selection and Assessment." Human Resource Management: A Critical Text. J. Storey, ed. New York: Routledge, 203-233.
24. KELLY, J. 1998. Rethinking Industrial Relations: Mobilisation, Collectivism and Long Waves. London: Routledge.
25. KOCHAN, T. A., H. C. KATZ and R. B. McKERSIE. 1986. The Transformation of American Industrial Relations. New York: Basic Books.
26. LEWIS, S., and M. DAVIS. 1994. "Servo Staff in Non-Union Deal. " Australian Financial Review, August 22, 3.
27. LOGAN, J. 2002. "Consultants, Lawyers and the 'Union Free' Movement in the USA since the 1970s." Industrial Relations Journal, Vol. 33, No. 3, 197-215.
28. McLOUGHLIN, I., and S. GOURLAY. 1994. Enterprise without Unions: Industrial Relations in the Non-Union Firm. Bristol: Open University Press.
29. McKINLAY, A., and P. TAYLOR. 1996. "Power Surveillance and Resistance Inside the Factory of the Future." The New Workplace and Trade Unionism. P. Ackers, C. Smith and P. Smith, eds. Routledge: London, 279-300.
30. MOOREHEAD, A., M. STEELE, M. ALEXANDER, K. STEPHEN and DUFFIN. 1997. Changes at Work: The 1995 Australian Workplace Industrial Relations Survey. Melbourne: Longman.
31. OGBONNA, E. 1992. "Organisational Culture and Human Resource Management: Dilemmas and Contradictions." Reassessing Human Resource Management. P. Blyton and P. Turnbull, eds. London: Sage Publications, 74-96.
32. PAUL BUDDE COMMUNICATIONS PTY LTD. 1996/1997. Telecommunications Strategies Report, 1996/1997.
33. PEETZ, D. 2002. "Decollectivist Strategies in Oceania." Relations Industrielles/Industrial Relations, Vol. 57, No. 2, 252-281.
34. th September, Melbourne.
35. ROYLE, T. 1998. "Avoidance Strategies and the German System of Co-Determination." International Journal of Human Resource Management, Vol. 9, No. 6, 1026-1047.
36. ROYLE, T. 1999. "Recruiting the Acquiescent Workforce: A Comparative Analysis of McDonald's in Germany and the U.K." Employee Relations, Vol. 21, No. 6, 540-555.
37. SMITH, P., and G. MORTON. 1993. "Union Exclusion and the Decollectivisation of Industrial Relations in Contemporary Britain." British Journal of Industrial Relations, Vol. 31, No. 1, 97-115.
38. TAYLOR, P., and P. BAIN. 1999. "An Assembly Line in the Head: Work and Employee Relations in the Call Centre." Industrial Relations Journal, Vol. 30, No. 2, 101-117.
39. TAYLOR, P., and P. BAIN. 2003. "Call Centre Organizing in Adversity: From Excell to Vertex." Union Organising. G. Gall, ed. London: Routledge, Chapter 9.
40. TIMO, N. 1997. "The Management of Individualism in a Australian Mining Company." Employee Relations, Vol. 19, No. 4, 337-351.
41. TOWNLEY, B. 1989. "Selection and Appraisal: Reconstituting 'Social Relations'?" New Perspectives on Human Resource Management. J. Storey, ed. London: Routledge, 92-108.
42. TRINCA, H., and I. DAVIES. 2000. Waterfront: The Battle that Changed Australia. Sydney: Doubleday.
43. VAN DEN BROEK, D. 1997. "Human Resource Management, Cultural Control and Union Avoidance: An Australian Case Study." Journal of Industrial Relations, Vol. 3, No 3, 332-348.
44. VAN DEN BROEK, D. 2001. "Crossed Wires: Cultural Change and Labour Management in the Australian Telecommunications Industry." Unpublished Ph.D., School of Industrial Relations and Organisational Behaviour, University of New South Wales.