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Volumn 16, Issue 2, 2006, Pages 83-104

A comparison of SERVQUAL and I-P analysis: Measuring and improving service quality in Egyptian private universities

Author keywords

Egypt; Higher education; Importance performance analysis; Quality of service; SERVQUAL

Indexed keywords


EID: 33846992691     PISSN: 08841241     EISSN: 15407144     Source Type: Journal    
DOI: 10.1300/J050v16n02_04     Document Type: Article
Times cited : (39)

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