메뉴 건너뛰기




Volumn 17, Issue 7, 2003, Pages 312-317

A case study using gap analysis to assess distance learning versus traditional course delivery

Author keywords

Distance learning; Educational innovation; Gap analysis; Higher education; Service delivery; Teaching methods

Indexed keywords


EID: 33746598433     PISSN: 0951354X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513540310501003     Document Type: Article
Times cited : (30)

References (18)
  • 1
    • 84904335386 scopus 로고    scopus 로고
    • The e-learning road
    • Boston Globe 15 July
    • Boston Globe (2001), "The e-learning road", Boston Globe, 15 July.
    • (2001) Boston Globe
  • 3
    • 0042506973 scopus 로고    scopus 로고
    • Assessing employee satisfaction in service firms: An example in higher education
    • Comm, C.L. and Mathaisel, D. (2000), "Assessing employee satisfaction in service firms: an example in higher education", Journal of Business and. Economic Studies, Vol. 6 No. 1, pp. 43-54.
    • (2000) Journal of Business and. Economic Studies , vol.6 , Issue.1 , pp. 43-54
    • Comm, C.L.1    Mathaisel, D.2
  • 4
    • 25844521316 scopus 로고
    • Will higher education thrive or wither in cyberspace? High level administrators meet to debate on future of university higher education
    • 27 January
    • DeLoughry, T.J. (1995), "Will higher education thrive or wither in cyberspace? High level administrators meet to debate on future of university higher education", The Chronicle of Higher Education, Vol. 41 No. 20, 27 January.
    • (1995) The Chronicle of Higher Education , vol.41 , Issue.20
    • DeLoughry, T.J.1
  • 6
    • 84904283726 scopus 로고    scopus 로고
    • Education reservation: Professor questions having complete faith in online courses
    • Marketing News 12 February
    • Marketing News (2001), "Education reservation: professor questions having complete faith in online courses", Marketing News, 12 February.
    • (2001) Marketing News
  • 7
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. and Berry, L. (1988), "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality", Journal of Retailing, Vol. 67 No. 4, pp. 420-50.
    • (1988) Journal of Retailing , vol.67 , Issue.4 , pp. 420-450
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 8
    • 0003594007 scopus 로고    scopus 로고
    • available at: (accessed 3 January 2003)
    • Russell, T. (2000), "No significant difference phenomena", available at: http://tele education.nb.ca/nosignifícantdifference (accessed 3 January 2003).
    • (2000) No significant difference phenomena
    • Russell, T.1
  • 9
    • 84904350873 scopus 로고    scopus 로고
    • Pace University's focus on student satisfaction with student services in online education
    • in Bourne, J. and Moore, J. (Eds), SCOLE, Needham, MA
    • Sachs, D. and Hale, N. (2002), "Pace University's focus on student satisfaction with student services in online education", in Bourne, J. and Moore, J. (Eds), Elements of Quality Online Education, Vol. 3, SCOLE, Needham, MA.
    • (2002) Elements of Quality Online Education , vol.3
    • Sachs, D.1    Hale, N.2
  • 10
    • 64249137965 scopus 로고    scopus 로고
    • Student satisfaction and reported learning in the SUNY learning network
    • in Bourne, J. and Moore, J. (Eds), SCOLE, Needham, MA
    • Shea, P., Swan, K., Fredericksen, E. and Pickett, A. (2002), "Student satisfaction and reported learning in the SUNY learning network", in Bourne, J. and Moore, J. (Eds), Elements of Quality Online Education, Vol. 3, SCOLE, Needham, MA.
    • (2002) Elements of Quality Online Education , vol.3
    • Shea, P.1    Swan, K.2    Fredericksen, E.3    Pickett, A.4
  • 11
    • 21444449499 scopus 로고    scopus 로고
    • Lost in cyberspace? Virtual learning and higher education
    • Winter
    • Shields, M.A. (1996), "Lost in cyberspace? Virtual learning and higher education", Social Science Computer Review, Vol. 14 No. 4, Winter, pp. 410-22.
    • (1996) Social Science Computer Review , vol.14 , Issue.4 , pp. 410-422
    • Shields, M.A.1
  • 12
    • 84904346310 scopus 로고    scopus 로고
    • What to look out for as a potential user of online learning services
    • Technology and Learning January
    • Technology and Learning (2000), "What to look out for as a potential user of online learning services", Technology and Learning, January.
    • (2000) Technology and Learning
  • 13
    • 75749156861 scopus 로고    scopus 로고
    • Student performance in the virtual versus traditional classroom
    • Spring
    • Terry, N., Owen, J. and Macy, A. (2001), "Student performance in the virtual versus traditional classroom", Journal of the Academy of Business Education, Vol. 2 No. 1, Spring, pp. 1-4.
    • (2001) Journal of the Academy of Business Education , vol.2 , Issue.1 , pp. 1-4
    • Terry, N.1    Owen, J.2    Macy, A.3
  • 14
    • 84904284587 scopus 로고    scopus 로고
    • Student satisfaction at the University of Phoenix online campus
    • in Bourne, J. and Moore, J. (Eds), SCOLE, Needham, MA
    • Trippe, A. (2002), "Student satisfaction at the University of Phoenix online campus", in Bourne, J. and Moore, J. (Eds), Elements of Quality Online Education, Vol. 3, SCOLE, Needham, MA.
    • (2002) Elements of Quality Online Education , vol.3
    • Trippe, A.1
  • 17
    • 84904331811 scopus 로고    scopus 로고
    • Achieving quality and continuous improvement through self-evaluation and peer review
    • AACSB, AACSB, St Louis, MO
    • AACSB (1996), "Achieving quality and continuous improvement through self-evaluation and peer review", Standards for Accreditation: Guidelines for Self-Evaluation, AACSB, St Louis, MO.
    • (1996) Standards for Accreditation: Guidelines for Self-Evaluation
  • 18
    • 84904353709 scopus 로고    scopus 로고
    • Distance education: Assessing costs and benefits, thought and action
    • Fall
    • Garson, D. (1999), "Distance education: assessing costs and benefits, thought and action", The NEA Higher Education Journal, Vol. XV No. 2, Fall.
    • (1999) The NEA Higher Education Journal , vol.15 , Issue.2
    • Garson, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.