Providing a critical service today for tomorrow's consumers: A relational model of customer evaluations and responses in the child care industry

Journal of Retailing and Consumer Services

Volumn 14, Issue 3, 2007, Pages 232-245

  Kim, Young K ^a   Smith, Amy K ^b  

^a SHENANDOAH UNIVERSITY   (United States)

^b GEORGE WASHINGTON UNIVERSITY   (United States)

Author keywords

Childcare services; Performance; Satisfaction; Service quality attributes; Social status; Trust; Word of mouth intentions

Indexed keywords

CHILD CARE; INDUSTRIAL PERFORMANCE; SERVICE PROVISION; SERVICE SECTOR; SOCIAL STATUS;

EID: 33846391962     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2006.09.007     Document Type: Article

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