Manufacturing strategy, total quality management and performance measurement: An integrated model

International Journal of Manufacturing Technology and Management

Volumn 5, Issue 5-6, 2003, Pages 414-427

  Lalla, Terrence R M ^a   Lewis, Winston G ^a   Pun, Kit Fai ^a   Chin, Kwai Sang ^b   Lau, Henry C W ^c  

^a UNIVERSITY OF THE WEST INDIES   (Trinidad and Tobago)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Manufacturing strategy; Performance measurement; Total quality management

Indexed keywords

COST BENEFIT ANALYSIS; CUSTOMER SATISFACTION; FINANCE; INDUSTRIAL MANAGEMENT; MARKETING; MATHEMATICAL MODELS; PERFORMANCE; PRODUCTIVITY; STANDARDS; TOTAL QUALITY MANAGEMENT;

MANUFACTURING STRATEGY; PERFORMANCE MEASUREMENT;

MANUFACTURE;

EID: 0347568308     PISSN: 13682148     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJMTM.2003.003700     Document Type: Article

References (49)

1. Dangayach, G.S. and Deshmukh, S.G. (2001) 'Manufacturing strategy: literature review and some issues', International Journal of Operations & Production Management, Vol. 21, No. 7, pp.884-932.
2. Skinner, W. (1969) 'Manufacturing: the missing link in corporate strategy', Harvard Business Review, May-June pp.136-145.
3. Skinner, W. (1978) Manufacturing in Corporate Strategy, New York, Wiley.
4. Hill, T.J. (1985) Manufacturing Strategy, Oxford, Macmillan.
5. Hayes, R.H. and Upton, D.M. (1998) 'Operations-based strategy', California Management Review, Vol. 40, No. 4, pp.8-25.
6. Pilkington, A. (1998) 'Manufacturing strategy regained: evidence for the demise of best practice', California Management Review, Vol. 41, No. 1, pp.31-42.
7. Pun, K.F., Gill, R. and White, A.S. (2000) 'A generic SIS strategic planning model for manufacturing business', Proceedings of the 16th International Conference on CAD/CAD, Robotics and Factories of the Future, The University of The West Indies, St. Augustine, Trinidad and Tobago, June, pp.735-743.
8. Hayes, R.H. and Pisano, G.P. (1996) 'Manufacturing strategy: at the intersection of two paradigm shifts', Production and Operations Management, Vol. 5, No. 1, pp. 25-41.
9. Pralahad, C.K. and Hamel, G. (1990) 'The core competence of the corporation', Harvard Business Review, May-June, pp.79-91.
10. Senge, P.M. (1990) The Fifth Discipline: The Art and Practice of the Learning Organisation, New York, Doubleday.
11. Davenport, T.H. and Prusak, L. (1997) Working Knowledge: How Organisations Manage What They Know, Harvard, MA, Harvard Business School Press.
12. Stalk, G. and Haut, T.M. (1990) Competing against Time, New York, Free Press.
13. Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1990) Delivering Quality Service, New York, Free Press.
14. Dale, B.G. (1999) Managing Quality, 3rd ed., Oxford, Blackwell Publishers.
15. Deming, W.E. (1986) Out of the Crisis, Cambridge, MA, Massachusetts Institute of Technology Press.
16. Pun, K.F., Chin, K.S. and Gill, R. (2001) 'Determinants of employee involvement practices in manufacturing enterprises', Total Quality Management, Vol. 12, No. 1, January, pp.95-109.
17. Beer, M., Eisentate, R.A. and Spector, B. (1990) The Critical Path to Corporate Renewal, Boston, Harvard Business School Press.
18. Pun, K.F. 'Cultural influences of TQM adoption in Chinese enterprises: an empirical study', Total Quality Management, Vol. 12, No. 3, pp.323-342.
19. Bounds, G., Yorks, L., Adams, M. and Ranney, G. (1994) Beyond Total Quality Management: Towards the Emerging Paradigm, New York, McGraw-Hill.
20. Shin, D., Kalinowski, J.K and EI-Enein, G.A. (1998) 'Critical implementation issues in total quality management', SAM Advanced Management Journal, Vol. 63, No. 1, pp.10-14.
21. Barnes, D. (2001) 'Research methods for the empirical investigation of the process of formation of operations strategy', International Journal of Operations and Production Management, Vol. 21, No. 8, pp.1076-1095.
22. Minor, E.D., Hensley, R.L. and Wood, D.R. (1994) 'A review of empirical manufacturing strategy studies', International Journal of Operations and Production Management, Vol. 15, No. 1, pp.5-25.
23. Bozarth, C. and McDermott, C. (1998) 'Configurations in manufacturing strategy: a review and directions for future research' Journal of Operations Management, Vol. 16, pp.427-439.
24. Hudson, M., Smart, A. and Bourne, M. (2001) 'Theory and practice in SME performance systems', International Journal of Operations & Production Management, Vol. 21, No. 8, pp.1096-1115.
25. Prochno, P.J.L.C. and Correa, H.L. (1995) 'The development of manufacturing strategy in a turbulent environment', International Journal of Operations & Production Management, Vol. 15, No. 11, pp.20-36.
26. Austin, R.D. (1996) Measuring and Managing Performance in Organisations, New York, Dorset Publishing.
27. Feurer, R. and Chaharbaghi, K. (1995) 'Performance measurement in strategic change', Benchmarking for Quality Management and Technology, Vol. 2, No. 2, pp.20-36.
28. Kermally, S. (1997) Managing Performance in Brief, Oxford, Butterworth Heinemann Books.
29. Neely, A., Gregory, M. and Platts, K. (1995), 'Performance measurement system design: a literature review and research agenda', International Journal of Operations & Production Management, Vol. 15, No. 4, pp.80-116.
30. Kaplan, R.S. and Norton, D.P. (1992) 'The balanced scorecard - measures that drive performance', Harvard Business Review, Vol. 70, No. 1, pp.71-79.
31. Keigan, D.P., Eiler, R.G. and Jones, C.S. (1989) 'Are your performance measures obsolete?', Management Accounting, June, pp.45-50.
32. Cross, K.F. and Lynch, R.L. (1989) 'The 'SMART' way to define and sustain success', National Productivity Review, Vol. 8, No. 1, pp.23-33.
33. Dixon, J.R., Nanni, A.J. and Vollman, T.E. (1990) The New Performance Challenge: Measuring Operations for World-Class Competition, Homewood, IL, Irwin.
34. Neely, A., Mills, J., Wilcox, M. and Platts, K. (2000) 'Designing, implementing and updating performance measurement systems', International Journal of Operations & Production Management, Vol. 20, No. 7, pp.754-771.
35. Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M. and Kennerley, M. (2000) 'Performance measurement system design: developing and testing a process-based approach', International Journal of Operations & Production Management, Vol. 20, No. 10, pp.1119-1145.
36. Bititci, U.S., Carrie, A.S. and Mcdevitt, L. (1997) 'Integrated performance measurement systems: a development guide', International Journal of Operations & Production Management, Vol. 17, No. 5, pp. 522-534.
37. Neely, A. (1998) Measuring Business Performance - Why, What & How, London, The Economist
38. White, G.P. (1996) 'A survey and taxonomy of strategy-related performance measures for manufacturing', International Journal of Operations & Production Management, Vol. 16, No. 3, pp. 42-61.
39. Kanji, G.K. (2001) 'An integrated approach of organisational excellence', www.gopal-kanji.com, December.
40. Bititci, U.S. (1994) 'Measuring your way to profit', Management Decision, Vol. 32, No. 6, pp. 16-24.
41. Pun, K.F., Chin, K.S. and Lau, H. (1999) 'A self-assessed quality management system based on integration of MBNQA/ISO 14000', International Journal of Quality and Reliability Management, Vol. 16, No. 6, pp. 606-629.
42. Chin, K.S. and Dale, B.G. (2000) A TQM Implementation Framework for Hong Kong Industry, Hong Kong, City University of Hong Kong.
43. Chin, K.S. and Pun, K.F. (2002) 'A proposed framework for implementing TQM in Chinese organisations', International Journal of Quality and Reliability Management, Vol. 19, No. 3, pp. 272-294.
44. Gregory, N.S., Greis, N.P. and Kasarda, J.D. (1998) 'Logistics, strategy and structure: a conceptual framework', International Journal of Operations & Production Management, Vol. 18, No. 1, pp. 37-52.
45. Porter, M.E. (1998) Competitive Advantage: Creating and Sustaining Superior Performance, 2nd ed., New York, Free Press.
46. Lynch, R.L. and Cross, K.F. (1991) Measure Up - The Essential Guide to Measuring Business Performance, London, Mandarin.
47. Hayes, R.H. and Wheelwright, S.C. (1984) Restoring our Competitive Edge: Competing through Manufacturing, New York, Wiley.
48. ISO (2000) EN/ISO 9001: Quality Management Systems - Requirements, International Organisation for Standardisation, Switzerland
49. De Toni, A. and Tonchia, S. (2001) 'Performance measurement systems - models, characteristics and measures', International Journal of Operations & Production Management, Vo.21, Nos. 1/2, pp. 46-71.