Policy deployment: An examination of the theory

International Journal of Quality and Reliability Management

Volumn 15, Issue 5, 1998, Pages 520-540

  Lee, R G ^a   Dale, B G ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Communications; Leadership; Policy; Strategic planning; Total Quality Management

Indexed keywords

EID: 84887289472     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719810203659     Document Type: Review

References (38)

1. Akao, Y. (1991), Hoshin Kanri: Policy Deployment for Successful TQM, Productivity Press Inc., Cambridge, MA.
2. Ansoff, I. (1969), Corporate Strategy, Penguin Books, Baltimore.
3. Babich, P. (1995), "Why strategic planning efforts fail", http://www.tqe.com:80/planfail.html.
4. Beer, S. (1979), The Heart of Enterprise, John Wiley & Sons, London.
5. Bititci, U. S., Carrie, A.S., McDevitt, L. (1997), "Integrated performance measurement systems: a development guide" in International Journal of Operations & Production Management, Vol. 17, No. 5, pp. 522-34.
6. Calingo, L.M.R. (1996), "The evolution of strategic quality management" in International Journal of Quality & Reliability Management, Vol. 13, No. 9, pp. 19-37.
7. Carrie, A.S., Macintosh, R. (1992), "UK research in manufacturing systems integration", Integration in Production Management, Pels and Worthman Elsevier.
8. Centre for Quality Management (1997), Hoshin Planning Course Notes, Cambridge, MA.
9. Cross, R., Leonard, P. (1994), "Benchmarking: a strategic and tactical perspectives" Dale, B.G (Ed.), Managing Quality, 2nd ed, Prentice-Hall, Hemel Hempstead.
10. Dale, B.G. (1990), "Policy deployment" in The TQM Magazine, pp. 321-4.
11. Duarte, J.E. (1993), "Policy deployment" in CMA Magazine, Vol. 67, No. 4, pp. 13-17.
12. Eureka, W.E., Ryan, N.E. (1990), The Process-Driven Business: Managerial Perspectives on Policy Management, ASI Press, Dearborn, USA.
13. Fortuna, R.M., Vaziri, K.H. (1992), "Orchestrating change: policy deployment", Total Quality: A Managers Guide for the 1990s, Kogan Page, The Ernst & Young Quality Improvement Consulting Company.
14. Gilmore, W.S., Camillus, J.C. (1996), "Do your planning processes meet the reality test?" in Long Range Planning, Vol. 29, No. 6, pp. 869-79.
15. Goal/QPC Research (1996), "Hoshin planning", http://www.goalqpc.com:80/RESEARCH/plan.html.
16. Goal/QPC Research Committee (1994), "Hoshin planning: a planning system for implementing total quality management" Costin, H.I. (Ed.), Readings in Total Quality Management, The Dryden Press.
17. Hill, D. (1994), "Policy deployment (Hoshin Kanri) in Durham" in Philips Quality Matters, ISS 56, Philip's Electronics, Eindhoven, The Netherlands, pp. 11-13.
18. Imai, M. (1986), Kaizen: The Key to Japan's Competitive Success, Random House Business Division, New York, NY.
19. Integrated Quality Dynamics (1997), TQM:Hoshin, http://www.iqd.com:80/hoshin.htm.
20. Juran, J.M. (1964), Managerial Breakthrough, McGraw-Hill, New York, NY.
21. Kendrick, J.J. (1988), "Managing quality: lighting UP quality" in Quality, Vol. 27, No. 6, pp. 16-20.
22. Kogure, M. (1995), "Some fundamental problems on Hoshin Kanri in Japanese TQC" in Hromi, J.D. (Ed.), The Best on Quality: Targets, Improvements, Systems, Vol. 6, ASQC Press, Milwaukee, pp. 323-34.
23. Kondo, Y. (1997), "The Hoshin Kanri - Japanese way of strategic quality management" in Proceedings of 41st Congress of the European Organization for Quality, Trondheim, Norway, June, pp. 241-50.
24. Lascelles, D., Peacock, R. (1996), Self-assessment for Business Excellence, McGraw-Hill Book Company, Maidenhead.
25. Leo, R.J. (1996), "Xerox 2000: from survival to opportunity" in Quality Progress, Vol. 29, No. 3, pp. 65-71.
26. Mintzberg, H. (1994), "Rethinking strategic planning part 1: pitfalls and fallacies" in Long Range Planning, Vol. 27, No. 3, pp. 26-35.
27. Mulligan, P., Hatten, K., Miller, J. (1996), "From issue-based planning to Hoshin: different styles for different situations" in Long Range Planning, Vol. 29, No. 4, pp. 473-84.
28. Newcomb, J.E. (1989), "Management by policy deployment" in Quality, Vol. 28, No. 1, pp. 29-30.
29. Porter, M. (1996), "What is strategy?" in Harvard Business Review, pp. 61-78.
30. Robinson, R. (1994), "Goal deployment: getting everyone aiming at the same target" in Tapping the Network Journal, Vol. 5, No. 3, pp. 8-11.
31. Smith, S. (1994), The Quality Revolution, Management Books 2000 Ltd, Didcot.
32. "Hoshin planning", Total Quality Engineering, http://www.tqe.com:80/tqehelp/hoshin.html. (1997)
33. van der Wiele, A., Williams, A.R.T., Dale, B.G., Carter, G., Kolb, F., Luzon, D.M., Schmidt, A., Wallace, M. (1996), "Quality management self-assessment: an examination in European business" in Journal of General Management, Vol. 22, No. 1, pp. 48-67.
34. Watson, G. (1991), "Understanding Hoshin Kanri" Akao, Y. (Ed.), Hoshin Kanri: Policy Deployment for Successful TQM, Productivity Press, Cambridge, MA.
35. Whiting, R. (1990), "Commitment to quality: Hewlett-Packard educates from within" in Electronic Business, Vol. 16, No. 19, pp. 113-14.
36. Witcher, B.J., Butterworth, R. (1997), "Hoshin Kanri: a preliminary overview" in Total Quality Management, Vol. 8, No. 2, pp. 319-23.
37. Wood, G.R., Munshi, K.F. (1991), "Hoshin Kanri: a systematic approach to breakthrough improvement" in Total Quality Management, Vol. 2, No. 3, pp. 213-26.
38. Zairi, M. (1994), Measuring Performance for Business Results, Chapman & Hall, London.