메뉴 건너뛰기




Volumn 7, Issue 2, 2005, Pages 203-224

Strategic partnerships and relationship marketing in healthcare

Author keywords

Not for profit; Relationship marketing; Services; Strategic partnerships

Indexed keywords


EID: 33745685266     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719030500091251     Document Type: Article
Times cited : (27)

References (83)
  • 1
    • 33644838487 scopus 로고    scopus 로고
    • Targets, Indicators and Milestones: What Is Driving Area-Based Policy Action in England?
    • Alcock, P. Targets, Indicators and Milestones: What Is Driving Area-Based Policy Action in England? Public Management Review, 2004; 6: 2: Pp211-27
    • (2004) Public Management Review , vol.6 , Issue.2 , pp. 211-227
    • Alcock, P.1
  • 2
    • 0000226757 scopus 로고    scopus 로고
    • The 'Government Should Run Like a Business' Mantra
    • Beckett, J. The 'Government Should Run Like a Business' Mantra, American Review of Public Administration, 2000; 30: 2: pp185-204
    • (2000) American Review of Public Administration , vol.30 , Issue.2 , pp. 185-204
    • Beckett, J.1
  • 3
    • 33745705900 scopus 로고
    • Paper presented at the American Marketing Association Services Marketing Conference, Chicago
    • Berry, LL. Relationship Marketing. Paper presented at the American Marketing Association Services Marketing Conference, Chicago 1983
    • (1983) Relationship Marketing
    • Berry, L.L.1
  • 4
    • 85009649031 scopus 로고    scopus 로고
    • Relationship Marketing of Services-Perspectives from 1983 and 2000
    • Berry, LL. Relationship Marketing of Services-Perspectives from 1983 and 2000 Journal of Relationship Marketing, 2002; 1: 1: pp59-69
    • (2002) Journal of Relationship Marketing , vol.1 , Issue.1 , pp. 59-69
    • Berry, L.L.1
  • 5
    • 0039797385 scopus 로고    scopus 로고
    • Relationship Marketing in Organizational Markets: When Is It Appropriate?
    • Blois, KJ. Relationship Marketing in Organizational Markets: When Is It PAppropriate? Journal of Marketing Management, 1996; 12: 1-3: pp161-73
    • (1996) Journal of Marketing Management , vol.12 , Issue.1-3 , pp. 161-173
    • Blois, KJ.1
  • 6
    • 0001815785 scopus 로고    scopus 로고
    • 'Marketing Strategies and Organizational Structures for Service Firms 1981'
    • J. H. Donnelly and W. R. George (eds) Chicago IL: American Marketing Association
    • Booms, BH, Bitner, MJ. Marketing Strategies and Organizational Structures for Service Firms 1981; in J. H. Donnelly and W. R. George (eds) Marketing of ServicesChicago, IL: American Marketing Association
    • Marketing of Services
    • Booms, B.H.1    Bitner, M.J.2
  • 7
    • 0011113364 scopus 로고    scopus 로고
    • The Intellectual Crisis in British Public Administration: Is Public Management the Problem or the Solution?
    • Boyne, GA. The Intellectual Crisis in British Public Administration: Is Public Management the Problem or the Solution? Public Administration, 1996; 74: 4: pp679-94
    • (1996) Public Administration , vol.74 , Issue.4 , pp. 679-694
    • Boyne, G.A.1
  • 8
    • 0036408527 scopus 로고    scopus 로고
    • Public and Private Management: What's the Difference?
    • Boyne, GA. Public and Private Management: What's the Difference? Journal of Management Studies, 2002; 39: 1: pp97-122
    • (2002) Journal of Management Studies , vol.39 , Issue.1 , pp. 97-122
    • Boyne, G.A.1
  • 9
    • 0026127516 scopus 로고
    • New Marketing Mix Stresses Service
    • Collier, DA. New Marketing Mix Stresses Service Journal of Business Strategy, 1991; 12: 2: pp42-5
    • (1991) Journal of Business Strategy , vol.12 , Issue.2 , pp. 42-45
    • Collier, D.A.1
  • 10
    • 84917080493 scopus 로고    scopus 로고
    • The Processes of Strategy Development in the Public Sector 2001
    • G. Johnson and K. Scholes (eds) London: Pearson Education
    • Collier, N, Fishwick, F, Johnson, G. The Processes of Strategy Development in the Public Sector 2001; in G. Johnson and K. Scholes (eds) Exploring Public Sector StrategyLondon: Pearson Education
    • Exploring Public Sector Strategy
    • Collier, N.1    Fishwick, F.2    Johnson, G.3
  • 11
    • 0012546480 scopus 로고    scopus 로고
    • How Critical Is Internal Customer Orientation to Market Orientation?
    • Conduit, J, Mavondo, FT. How Critical Is Internal Customer Orientation to Market Orientation? Journal of Business Research, 2001; 51: 1: pp11-24
    • (2001) Journal of Business Research , vol.51 , Issue.1 , pp. 11-24
    • Conduit, J.1    Mavondo, F.T.2
  • 12
    • 0242594960 scopus 로고    scopus 로고
    • New Public Management: A Discussion with Special Reference to UK Health 2002
    • K. McLaughlin, S. P. Osborne and E. Ferlie (eds) London: Routledge
    • Dawson, S, Dargie, C. New Public Management: A Discussion with Special Reference to UK Health 2002; in K. McLaughlin, S. P. Osborne and E. Ferlie (eds) New Public Management: Current Trends and Future ProspectsLondon: Routledge
    • New Public Management: Current Trends and Future Prospects
    • Dawson, S.1    Dargie, C.2
  • 13
    • 0006933680 scopus 로고
    • DoH Working Paper 6 London: Department of Health: The Stationery Office
    • DoH,. Working for Patients: Medical Audit 1989; Working Paper 6 London: Department of Health: The Stationery Office
    • (1989) Working for Patients: Medical Audit
  • 15
    • 0012673691 scopus 로고
    • DoH London: Department of Health, The Stationery Office
    • DoH,. The Patients' Charter 1992b; London: Department of Health, The Stationery Office
    • (1992) The Patients' Charter
  • 16
    • 0003665915 scopus 로고    scopus 로고
    • DoH CM 3807 London: The Stationery Office
    • DoH,. The New NHS Modern and Dependable 1997; CM 3807 London: The Stationery Office
    • (1997) The New NHS Modern and Dependable
  • 18
    • 0004118879 scopus 로고    scopus 로고
    • DoH,. report no. 13684 London: Department of Health
    • DoH,. Partnership in Action, 38 1998b; report no. 13684 London: Department of Health
    • (1998) Partnership in Action , pp. 38
  • 19
    • 33745705897 scopus 로고    scopus 로고
    • DoH,. report no. 25290.1.P London: Department of Health
    • DoH,. NHS Performance Ratings, 23 2001a; report no. 25290.1.P London: Department of Health
    • (2001) NHS Performance Ratings , pp. 23
  • 20
    • 0004103076 scopus 로고    scopus 로고
    • DoH,. report no. 24613 London: Department of Health
    • DoH,. Shifting the Balance of Power, 47 2001b; report no. 24613 London: Department of Health
    • (2001) Shifting the Balance of Power , pp. 47
  • 21
    • 0004164286 scopus 로고    scopus 로고
    • DoH,. London: Department of Health, The Stationery Office
    • DoH,. Delivering the NHS Plan 2002a; London: Department of Health, The Stationery Office
    • (2002) Delivering the NHS Plan
  • 22
    • 0003420711 scopus 로고    scopus 로고
    • DoH,. London: Department of Health Available at
    • DoH,. NHS Performance Indicators 2002b; London: Department of Health Available at http://www.doh.gov.uk/nhsperformanceindicators/2002/ consult_full.html
    • (2002) NHS Performance Indicators
  • 24
    • 0032730734 scopus 로고    scopus 로고
    • The Citizen's Charter and Public Service Provision: Lessons from the UK Experience
    • Falconer, PK, Ross, K. The Citizen's Charter and Public Service Provision: Lessons from the UK Experience International Review of Administrative Sciences, 1999; 65: 3: pp339-52
    • (1999) International Review of Administrative Sciences , vol.65 , Issue.3 , pp. 339-352
    • Falconer, P.K.1    Ross, K.2
  • 26
    • 17244370608 scopus 로고    scopus 로고
    • The Sustainability of the New Public Management in the UK
    • K. McLaughlin, S. P. and Osborne and E. Ferlie (eds) London: Routledge
    • Ferlie, E, Fitzgerald, L. The Sustainability of the New Public Management in the UK 2002; in K. McLaughlin, S. P. and Osborne and E. Ferlie (eds) New Public Management: Current Trends and Future ProspectsLondon: Routledge
    • (2002) New Public Management: Current Trends and Future Prospects
    • Ferlie, E.1    Fitzgerald, L.2
  • 27
    • 4644321202 scopus 로고    scopus 로고
    • A Postmodern Analysis of the Implications of the Discourse of Mass Customisation for Marginalised and Prized Customers
    • M. Catterall, P. Maclaran and L. Stevens (eds) London: Routledge
    • Fischer, E. A Postmodern Analysis of the Implications of the Discourse of Mass Customisation for Marginalised and Prized Customers 2000; in M. Catterall, P. Maclaran and L. Stevens (eds) Marketing and Feminism: Current Issues and ResearchLondon: Routledge
    • (2000) Marketing and Feminism: Current Issues and Research
    • Fischer, E.1
  • 29
    • 2442489306 scopus 로고    scopus 로고
    • Market Orientation and Service Firm Performance - A Research Agenda European
    • Gray, BJ, Hooley, GJ. Market Orientation and Service Firm Performance - a Research Agenda European Journal of Marketing, 2002; 36: 9: pp980-8
    • (2002) Journal of Marketing , vol.36 , Issue.9 , pp. 980-988
    • Gray, B.J.1    Hooley, G.J.2
  • 31
    • 84977085782 scopus 로고    scopus 로고
    • Relationship Marketing: Strategic and Tactical Implications
    • Grönroos, C. Relationship Marketing: Strategic and Tactical Implications Management Decision, 1996; 34: 3: pp5-14
    • (1996) Management Decision , vol.34 , Issue.3 , pp. 5-14
    • Grönroos, C.1
  • 32
    • 0033228906 scopus 로고    scopus 로고
    • Relationship Marketing: Challenges for the Organization
    • Grönroos, C. Relationship Marketing: Challenges for the Organization Journal of Business Research, 1999; 46: 3: pp327-35
    • (1999) Journal of Business Research , vol.46 , Issue.3 , pp. 327-335
    • Grönroos, C.1
  • 33
    • 2442550793 scopus 로고    scopus 로고
    • The Relationship Marketing Process: Communication, Interaction, Dialogue, Value
    • Grönroos, C. The Relationship Marketing Process: Communication, Interaction, Dialogue, Value Journal of Business and Industrial Marketing, 2004; 19: 2: pp99-113
    • (2004) Journal of Business and Industrial Marketing , vol.19 , Issue.2 , pp. 99-113
    • Grönroos, C.1
  • 34
    • 22044434921 scopus 로고    scopus 로고
    • Implementation Requires a Relationship Marketing Paradigm
    • Gummesson, E. Implementation Requires a Relationship Marketing Paradigm Journal of the Academy of Marketing Science, 1998; 26: 3: pp242-9
    • (1998) Journal of the Academy of Marketing Science , vol.26 , Issue.3 , pp. 242-249
    • Gummesson, E.1
  • 35
    • 85009561677 scopus 로고    scopus 로고
    • Relationship Marketing in the New Economy
    • Gummesson, E. Relationship Marketing in the New Economy Journal of Relationship Marketing, 2002; 1: 1: pp37-58
    • (2002) Journal of Relationship Marketing , vol.1 , Issue.1 , pp. 37-58
    • Gummesson, E.1
  • 37
    • 0031131259 scopus 로고    scopus 로고
    • Process Reengineering in the Public Sector: Learning Some Private Sector Lessons
    • Halachmi, A, Bovaird, T. Process Reengineering in the Public Sector: Learning Some Private Sector Lessons Technovation, 1997; 17: 5: pp227-35
    • (1997) Technovation , vol.17 , Issue.5 , pp. 227-235
    • Halachmi, A.1    Bovaird, T.2
  • 38
    • 84986165915 scopus 로고    scopus 로고
    • Relationship Marketing Defined? An Examination of Current Relationship Marketing Definitions
    • Harker, MJ. Relationship Marketing Defined? An Examination of Current Relationship Marketing Definitions Marketing Intelligence and Planning, 1999; 17: 1: pp13-20
    • (1999) Marketing Intelligence and Planning , vol.17 , Issue.1 , pp. 13-20
    • Harker, M.J.1
  • 40
    • 21144463066 scopus 로고
    • Market Orientation: Antecedents and Consequences
    • Jaworski, BJ, Kohli, AK. Market Orientation: Antecedents and Consequences Journal of Marketing, 1993; 57: 3: pp53-70
    • (1993) Journal of Marketing , vol.57 , Issue.3 , pp. 53-70
    • Jaworski, B.J.1    Kohli, A.K.2
  • 45
    • 0003902676 scopus 로고
    • Englewood Cliffs, NJ: Prentice Hall
    • Kotler, P. Marketing Management 1994; Englewood Cliffs, NJ: Prentice Hall
    • (1994) Marketing Management
    • Kotler, P.1
  • 49
    • 1242283752 scopus 로고    scopus 로고
    • Internal Market Orientation: Constructs and Consequences
    • Lings, IN. Internal Market Orientation: Constructs and Consequences Journal of Business Research, 2004; 57: 4: pp405-13
    • (2004) Journal of Business Research , vol.57 , Issue.4 , pp. 405-413
    • Lings, I.N.1
  • 50
    • 84909546223 scopus 로고
    • Halo Effects in Brand Belief Measurement: Implications for Attitude Model Development
    • S. Ward and P. Wright (ed.) Chicago: Association for Consumer Research
    • McCann, M, Wilkie, W. Halo Effects in Brand Belief Measurement: Implications for Attitude Model Development 1973; in S. Ward and P. Wright (ed.) Advances in Consumer Research (vol. 1). Chicago: Association for Consumer Research
    • (1973) Advances in Consumer Research , vol.1
    • McCann, M.1    Wilkie, W.2
  • 52
    • 33745691662 scopus 로고    scopus 로고
    • Transfering Marketing to Professional Public Services - An Australian Perspective
    • McGuire, L. Transfering Marketing to Professional Public Services - an Australian Perspective Local Governance, 2003b; 29: 1: pp55-77
    • (2003) Local Governance , vol.29 , Issue.1 , pp. 55-77
    • McGuire, L.1
  • 54
    • 0011079992 scopus 로고
    • Public Management: From Imitation to Innovation
    • J. Kooiman (ed.) London: Sage Publications
    • Metcalfe, L. Public Management: From Imitation to Innovation 1993; in J. Kooiman (ed.) Modern GovernanceLondon: Sage Publications
    • (1993) Modern Governance
    • Metcalfe, L.1
  • 55
    • 0011022947 scopus 로고    scopus 로고
    • Redefining the National Health Service
    • Speech presented to the New Health Network, Department of Health, 14 January. Available at
    • Milburn, A. Redefining the National Health Service 2002; Speech presented to the New Health Network, Department of Health, 14 January. Available at http://www.dh.gov.uk/NewsHome/Speeches/SpeechesList/ SpeechesArticle/fs/en?CONTENT_ID=4000711&chk=cQ1Nhi
    • (2002)
    • Milburn, A.1
  • 56
    • 0002201715 scopus 로고
    • Business Relationships: An Interaction Perspective
    • K. Moller and D. Wilson (eds) Boston, MA: Kluwer Academic
    • Moller, K, Wilson, D. Business Relationships: An Interaction Perspective 1995; in K. Moller and D. Wilson (eds) Business Marketing: An Interaction and Network PerspectiveBoston, MA: Kluwer Academic
    • (1995) Business Marketing: An Interaction and Network Perspective
    • Moller, K.1    Wilson, D.2
  • 57
    • 0033229179 scopus 로고    scopus 로고
    • Relationship-Based Competitive Advantage: The Role of Relationship Marketing in Marketing Strategy
    • Morgan, RM, Hunt, S. Relationship-Based Competitive Advantage: The Role of Relationship Marketing in Marketing Strategy Journal of Business Research, 1999; 46: 3: pp281-90
    • (1999) Journal of Business Research , vol.46 , Issue.3 , pp. 281-290
    • Morgan, R.M.1    Hunt, S.2
  • 58
    • 0033228904 scopus 로고    scopus 로고
    • Does Relationship Marketing Pay? An Empirical Investigation of Relationship Marketing Practices in Hospitals
    • Naidu, GM, Parvatiyar, A, Sheth, JN, Westgate, L. Does Relationship Marketing Pay? An Empirical Investigation of Relationship Marketing Practices in Hospitals Journal of Business Research, 1999; 46: 3: pp207-18
    • (1999) Journal of Business Research , vol.46 , Issue.3 , pp. 207-218
    • Naidu, G.M.1    Parvatiyar, A.2    Sheth, J.N.3    Westgate, L.4
  • 59
    • 0002954788 scopus 로고
    • The Effect of a Market Orientation on Business Profitability
    • Narver, JC, Slater, SF. The Effect of a Market Orientation on Business Profitability Journal of Marketing, 1990; 54: 4: pp20-35
    • (1990) Journal of Marketing , vol.54 , Issue.4 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 60
    • 4644353512 scopus 로고    scopus 로고
    • Beyond the Frills of Relationship Marketing
    • O'Malley, L, Prothero, A. Beyond the Frills of Relationship Marketing Journal of Business Research, 2004; 57: 11: pp1-8
    • (2004) Journal of Business Research , vol.57 , Issue.11 , pp. 1-8
    • O'Malley, L.1    Prothero, A.2
  • 62
    • 0011860466 scopus 로고    scopus 로고
    • The Domain and Conceptual Foundations of Relationship Marketing
    • J. N. Sheth and A. Parvatiyar (eds) Thousand Oaks, CA: Sage Publications
    • Parvatiyar, A, Sheth, JN. The Domain and Conceptual Foundations of Relationship Marketing 2000; in J. N. Sheth and A. Parvatiyar (eds) Handbook of Relationship MarketingThousand Oaks, CA: Sage Publications
    • (2000) Handbook of Relationship Marketing
    • Parvatiyar, A.1    Sheth, J.N.2
  • 63
    • 33745705804 scopus 로고    scopus 로고
    • Towards a Patient-Centred Healthcare Service?
    • Patients' Association,. Written submission to Seminar 3: Culture - Professional and Managerial Cultures and Their Impact on the Quality of Service London: Patients' Association
    • Patients' Association,. Towards a Patient-Centred Healthcare Service? 2000; Written submission to Learning from Bristol: The Report of the Public Inquiry into Children's Heart Surgery at the Bristol Royal Infirmary: Seminar 3: Culture - Professional and Managerial Cultures and Their Impact on the Quality of Service London: Patients' Association
    • (2000) Learning from Bristol: The Report of the Public Inquiry Into Children's Heart Surgery at the Bristol Royal Infirmary
  • 64
    • 0006785348 scopus 로고    scopus 로고
    • Relationship Marketing: The Wheel Reinvented
    • Petrof, JV. Relationship Marketing: The Wheel Reinvented Business Horizons, 1997; 40: 6: pp26-31
    • (1997) Business Horizons , vol.40 , Issue.6 , pp. 26-31
    • Petrof, J.V.1
  • 65
    • 0030236904 scopus 로고    scopus 로고
    • The Values of Business and Federal Government Executives: More Different Than Alike?
    • Posner, B, Schmidt, W. The Values of Business and Federal Government Executives: More Different Than Alike? Public Personnel Management, 1996; 25: 3: pp277-289
    • (1996) Public Personnel Management , vol.25 , Issue.3 , pp. 277-289
    • Posner, B.1    Schmidt, W.2
  • 66
    • 0001028771 scopus 로고    scopus 로고
    • Petty Bureaucracy and Woolly-Minded Liberalism? The Changing Ethos of Local Government Officers
    • Pratchett, L, Wingfield, M. Petty Bureaucracy and Woolly-Minded Liberalism? The Changing Ethos of Local Government Officers Public Administration, 1996; 74: 4: pp639-56
    • (1996) Public Administration , vol.74 , Issue.4 , pp. 639-656
    • Pratchett, L.1    Wingfield, M.2
  • 67
    • 0346990898 scopus 로고    scopus 로고
    • Using Comparisons of Public and Private Organizations to Assess Innovative Attitudes among Members of Organizations
    • Rainey, HG. Using Comparisons of Public and Private Organizations to Assess Innovative Attitudes among Members of Organizations Public Productivity and Management Review, 1999; 23: 2: pp130-49
    • (1999) Public Productivity and Management Review , vol.23 , Issue.2 , pp. 130-149
    • Rainey, H.G.1
  • 69
    • 0039285509 scopus 로고
    • Is There a role for Marketing in the Public Sector?
    • Scrivens, E. Is There a role for Marketing in the Public Sector? Public Money & Management, 1991; 11: 2: pp17-23
    • (1991) Public Money & Management , vol.11 , Issue.2 , pp. 17-23
    • Scrivens, E.1
  • 70
    • 11544250290 scopus 로고
    • Marketing in the National Health Service: Prospects and Variants
    • Sheaff, R. Marketing in the National Health Service: Prospects and Variants Public Money & Management, 1991; 11: 2: pp25-32
    • (1991) Public Money & Management , vol.11 , Issue.2 , pp. 25-32
    • Sheaff, R.1
  • 72
    • 21344497205 scopus 로고
    • Does Competitive Environment Moderate the Market Orientation - Performance Relationship?
    • Slater, SF, Narver, JC. Does Competitive Environment Moderate the Market Orientation - Performance Relationship? Journal of Marketing, 1994; 58: 1: Pp46-55
    • (1994) Journal of Marketing , vol.58 , Issue.1 , pp. 46-55
    • Slater, S.F.1    Narver, J.C.2
  • 73
    • 33745691651 scopus 로고    scopus 로고
    • Evaluating Community-Led Projects: Comparing Theories of Change and Participatory Approaches
    • L. Bauld and K. Judge (eds) Chichester: Aeneas Press
    • Springett, J, Young, A. Evaluating Community-Led Projects: Comparing Theories of Change and Participatory Approaches 2002; in L. Bauld and K. Judge (eds) Learning from Health Action ZonesChichester: Aeneas Press
    • (2002) Learning from Health Action Zones
    • Springett, J.1    Young, A.2
  • 74
    • 84945180805 scopus 로고
    • Managing Customer Relationships for Profit: The Dynamics of Relationship Quality
    • Storbacka, K, Strandvik, T, Grönroos, C. Managing Customer Relationships for Profit: The Dynamics of Relationship Quality Service Industry Management, 1994; 5: 5: pp21-38
    • (1994) Service Industry Management , vol.5 , Issue.5 , pp. 21-38
    • Storbacka, K.1    Strandvik, T.2    Grönroos, C.3
  • 75
    • 0036003240 scopus 로고    scopus 로고
    • The Role of Competing Rationalities in Institutional Change
    • Townley, B. The Role of Competing Rationalities in Institutional Change Academy of Management Journal, 2002; 45: 1: pp163-79
    • (2002) Academy of Management Journal , vol.45 , Issue.1 , pp. 163-179
    • Townley, B.1
  • 76
    • 85015850825 scopus 로고    scopus 로고
    • Intraorganizational Relationships and Operational Performance
    • Tuominen, M, Raala, A, Moller, L. Intraorganizational Relationships and Operational Performance Journal of Strategic Marketing, 2000; 8: 2: pp139-60
    • (2000) Journal of Strategic Marketing , vol.8 , Issue.2 , pp. 139-160
    • Tuominen, M.1    Raala, A.2    Moller, L.3
  • 77
    • 33745733820 scopus 로고    scopus 로고
    • Culture and Its Impact on the Quality of Healthcare
    • Written submission to Learning from Bristol: The Report of the Public Inquiry into Children's Heart Surgery at the Bristol Royal Infirmary: 6 Seminar 3: Culture - Professional and Managerial Cultures and Their Impact on the Quality of Service London: Institute of Healthcare Management
    • Tyler, S. Culture and Its Impact on the Quality of Healthcare 2000; Written submission to Learning from Bristol: The Report of the Public Inquiry into Children's Heart Surgery at the Bristol Royal Infirmary: 6 Seminar 3: Culture - Professional and Managerial Cultures and Their Impact on the Quality of ServiceLondon: Institute of Healthcare Management
    • (2000)
    • Tyler, S.1
  • 78
    • 2442631456 scopus 로고    scopus 로고
    • Competitive Advantage, Knowledge and Relationship Marketing: Where, What and How?
    • Tzokas, N, Saren, M. Competitive Advantage, Knowledge and Relationship Marketing: Where, What and How? Journal of Business and Industrial Marketing, 2004; 19: 2: pp124-35
    • (2004) Journal of Business and Industrial Marketing , vol.19 , Issue.2 , pp. 124-135
    • Tzokas, N.1    Saren, M.2
  • 79
    • 84950652274 scopus 로고
    • Citizens and Consumers: Marketing and Public Sector Management
    • Walsh, K. Citizens and Consumers: Marketing and Public Sector Management Public Money & Management, 1991; 11: 2: pp9-16
    • (1991) Public Money & Management , vol.11 , Issue.2 , pp. 9-16
    • Walsh, K.1
  • 80
    • 0002028870 scopus 로고
    • Marketing and Public Sector Management
    • Walsh, K. Marketing and Public Sector Management European Journal of Marketing, 1994; 28: 3: pp63-71
    • (1994) European Journal of Marketing , vol.28 , Issue.3 , pp. 63-71
    • Walsh, K.1
  • 82
    • 0034196542 scopus 로고    scopus 로고
    • Market Orientation and Organizational Performance in Not-for-Profit Hospitals
    • Wood, VR, Bhuian, S, Kiecker, P. Market Orientation and Organizational Performance in Not-for-Profit Hospitals Journal of Business Research, 2000; 48: 3: pp213-226
    • (2000) Journal of Business Research , vol.48 , Issue.3 , pp. 213-226
    • Wood, V.R.1    Bhuian, S.2    Kiecker, P.3
  • 83
    • 0011607687 scopus 로고    scopus 로고
    • Linking Customer Service Orientation to Competitive Performance: Does the Marketing Concept Really Work?
    • Wright, ND, Pearce, JW, Busbin, JW. Linking Customer Service Orientation to Competitive Performance: Does the Marketing Concept Really Work? Journal of Marketing Theory and Practice, 1997; 5: 4: pp23-34
    • (1997) Journal of Marketing Theory and Practice , vol.5 , Issue.4 , pp. 23-34
    • Wright, N.D.1    Pearce, J.W.2    Busbin, J.W.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.