-
2
-
-
84986037693
-
Adoption of Internet banking among sophisticated consumer segments in an advanced developing country
-
Akinci, S., Aksoy, S. and Atilgan, E. (2004), "Adoption of Internet banking among sophisticated consumer segments in an advanced developing country", International Journal of Bank Marketing, Vol. 22 No. 3, pp. 212-32.
-
(2004)
International Journal of Bank Marketing
, vol.22
, Issue.3
, pp. 212-32
-
-
Akinci, S.1
Aksoy, S.2
Atilgan, E.3
-
3
-
-
84986081996
-
Consumer involvement in financial services: An empirical test of two measures
-
Aldlaigan, A.H. and Buttle, F.A. (2001), "Consumer involvement in financial services: an empirical test of two measures", International Journal of Bank Marketing, Vol. 19 No. 6, pp. 232-45.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.6
, pp. 232-45
-
-
Aldlaigan, A.H.1
Buttle, F.A.2
-
4
-
-
33745440109
-
Market segmentation in the Indonesian banking sector: The relationship between demographics and desired customer benefits
-
Alfansi, L. and Sargeant, A. (2000), "Market segmentation in the Indonesian banking sector: the relationship between demographics and desired customer benefits", International Journal of Bank Marketing, Vol. 18 No. 2, pp. 64-74.
-
(2000)
International Journal of Bank Marketing
, vol.18
, Issue.2
, pp. 64-74
-
-
Alfansi, L.1
Sargeant, A.2
-
5
-
-
0002859376
-
Bank selection decisions and market segmentation
-
Anderson, W.T., Cox, E.P. III and Fulcher, D.G. (1976), "Bank selection decisions and market segmentation", Journal of Marketing, Vol. 40, pp. 40-5.
-
(1976)
Journal of Marketing
, vol.40
, pp. 40-5
-
-
Anderson, W.T.1
Iii, P.C.E.2
Fulcher, D.G.3
-
7
-
-
0030121894
-
Exploratory consumer buying behavior: Conceptualization and measurement
-
Baumgartner, R.H. and Steenkamp, J-B.E.M. (1996), "Exploratory consumer buying behavior: conceptualization and measurement", International Journal of Research in Marketing, Vol. 13 No. 2, pp. 121-37.
-
(1996)
International Journal of Research in Marketing
, vol.13
, Issue.2
, pp. 121-37
-
-
Baumgartner, R.H.1
Steenkamp, J-B.E.M.2
-
8
-
-
0001811958
-
Market segmentation: A review
-
Beane, T.P. and Ennis, D.M. (1987), "Market segmentation: a review", European Journal of Marketing, Vol. 21 No. 5, pp. 20-42.
-
(1987)
European Journal of Marketing
, vol.21
, Issue.5
, pp. 20-42
-
-
Beane, T.P.1
Ennis, D.M.2
-
9
-
-
84986100082
-
An exposition of consumer behaviour in the financial services industry
-
Beckett, A., Hewer, P. and Howcroft, B. (2000), "An exposition of consumer behaviour in the financial services industry", International Journal of Bank Marketing, Vol. 18 No. 1, pp. 15-26.
-
(2000)
International Journal of Bank Marketing
, vol.18
, Issue.1
, pp. 15-26
-
-
Beckett, A.1
Hewer, P.2
Howcroft, B.3
-
10
-
-
0010816010
-
A segmental approach to packaging bank products
-
Burnett, J.J. and Chonko, L.B. (1984), "A segmental approach to packaging bank products", Journal of Retail Banking, Vol. 6 Nos 1/2, pp. 9-17.
-
(1984)
Journal of Retail Banking
, vol.6
, Issue.12
, pp. 9-17
-
-
Burnett, J.J.1
Chonko, L.B.2
-
11
-
-
0010194171
-
The stability of benefit segmentation
-
Calantone, R.J. and Sawyer, A.G. (1978), "The stability of benefit segmentation", Journal of Marketing Research, Vol. 15, pp. 395-404.
-
(1978)
Journal of Marketing Research
, vol.15
, pp. 395-404
-
-
Calantone, R.J.1
Sawyer, A.G.2
-
12
-
-
84986076182
-
Service quality and e-commerce: An exploratory analysis
-
Cox, J. and Dale, B.G. (2001), "Service quality and e-commerce: an exploratory analysis", Managing Service Quality, Vol. 11 No. 2, pp. 121-31.
-
(2001)
Managing Service Quality
, vol.11
, Issue.2
, pp. 121-31
-
-
Cox, J.1
Dale, B.G.2
-
13
-
-
84986047361
-
Provision of electronic banking in the UK and the Republic of Ireland
-
Daniel, E. (1999), "Provision of electronic banking in the UK and the Republic of Ireland", International Journal of Bank Marketing, Vol. 17 No. 2, pp. 72-82.
-
(1999)
International Journal of Bank Marketing
, vol.17
, Issue.2
, pp. 72-82
-
-
Daniel, E.1
-
14
-
-
33745479706
-
Postmodern marketing: Research issues for retail financial services
-
Dawes, J. and Brown, R.B. (2000), "Postmodern marketing: research issues for retail financial services", Qualitative Market Research: An International Journal, Vol. 3 No. 2, pp. 90-8.
-
(2000)
Qualitative Market Research: An International Journal
, vol.3
, Issue.2
, pp. 90-8
-
-
Dawes, J.1
Brown, R.B.2
-
15
-
-
17544375353
-
Bank selection criteria of multiple bank users in Hong Kong
-
Denton, L.T. and Chan, A.K.K. (1991), "Bank selection criteria of multiple bank users in Hong Kong", International Journal of Bank Marketing, Vol. 9 No. 5, pp. 23-34.
-
(1991)
International Journal of Bank Marketing
, vol.9
, Issue.5
, pp. 23-34
-
-
Denton, L.T.1
Chan, A.K.K.2
-
16
-
-
0010100326
-
Technology and innovation in retail banking distribution
-
Devlin, J.F. (1995), "Technology and innovation in retail banking distribution", International Journal of Bank Marketing, Vol. 13 No. 4, pp. 19-26.
-
(1995)
International Journal of Bank Marketing
, vol.13
, Issue.4
, pp. 19-26
-
-
Devlin, J.F.1
-
17
-
-
0001731053
-
What makes commercial web pages popular?
-
Dholakia, U.M. and Rego, L.L. (1998), "What makes commercial web pages popular?", European Journal of Marketing, Vol. 32 Nos 7/8, pp. 724-36.
-
(1998)
European Journal of Marketing
, vol.32
, Issue.78
, pp. 724-36
-
-
Dholakia, U.M.1
Rego, L.L.2
-
18
-
-
84858926230
-
-
accessed 7 May
-
Finnish Bankers' Association (2004), "Development of electronic bank services", available at: www.pankkiyhdistys.fi/english/index.html (accessed 7 May).
-
(2004)
Development of Electronic Bank Services
-
-
-
19
-
-
85133434977
-
From segmentation to fragmentation: Markets and marketing strategy in the postmodern era
-
Firat, A.F. and Shultz, C.J. II (1997), "From segmentation to fragmentation: markets and marketing strategy in the postmodern era", European Journal of Marketing, Vol. 31 Nos 3/4, pp. 183-207.
-
(1997)
European Journal of Marketing
, vol.31
, Issue.34
, pp. 183-207
-
-
Firat, A.F.1
Shultz II, C.J.2
-
20
-
-
0038253629
-
Preliminary metric investigations into the nature of the 'postmodern consumer'
-
Firat, A.F. and Shultz, C.J. II (2001), "Preliminary metric investigations into the nature of the 'postmodern consumer'", Marketing Letters, Vol. 12 No. 2, pp. 189-203.
-
(2001)
Marketing Letters
, vol.12
, Issue.2
, pp. 189-203
-
-
Firat, A.F.1
Shultz II, C.J.2
-
21
-
-
0004289333
-
-
Prentice-Hall Englewood Cliffs, NJ
-
Frank, R.E., Massy, W.F. and Wind, Y. (1972), Market Segmentation, Prentice-Hall, Englewood Cliffs, NJ.
-
(1972)
Market Segmentation
-
-
Frank, R.E.1
Massy, W.F.2
Wind, Y.3
-
22
-
-
84986047311
-
The diffusion of Internet banking amongst Singapore consumers
-
Gerrard, P. and Cunningham, J.B. (2003), "The diffusion of Internet banking amongst Singapore consumers", The International Journal of Bank Marketing, Vol. 21 No. 1, pp. 16-28.
-
(2003)
The International Journal of Bank Marketing
, vol.21
, Issue.1
, pp. 16-28
-
-
Gerrard, P.1
Cunningham, J.B.2
-
23
-
-
0002436515
-
Consumer self-concept, symbolism and market behaviour: A theoretical approach
-
Grubb, E.L. and Grathwohl, H.L. (1967), "Consumer self-concept, symbolism and market behaviour: a theoretical approach", Journal of Marketing, Vol. 31, pp. 22-7.
-
(1967)
Journal of Marketing
, vol.31
, pp. 22-7
-
-
Grubb, E.L.1
Grathwohl, H.L.2
-
24
-
-
0010815469
-
Bank market segmentation: Methods and strategies
-
Gwinn, J.M. and Lindgren, J.H. (1982), "Bank market segmentation: methods and strategies", Journal of Retail Banking, Vol. 4 No. 4, pp. 8-13.
-
(1982)
Journal of Retail Banking
, vol.4
, Issue.4
, pp. 8-13
-
-
Gwinn, J.M.1
Lindgren, J.H.2
-
25
-
-
0002161007
-
Benefit segmentation: A decision-oriented research tool
-
Haley, R.I. (1968), "Benefit segmentation: a decision-oriented research tool", Journal of Marketing, Vol. 32, pp. 30-5.
-
(1968)
Journal of Marketing
, vol.32
, pp. 30-5
-
-
Haley, R.I.1
-
27
-
-
84986165710
-
Consumer attitude and the usage and adoption of home-based banking in the United Kingdom
-
Howcroft, B., Hamilton, R. and Hewer, P. (2002), "Consumer attitude and the usage and adoption of home-based banking in the United Kingdom", The International Journal of Bank Marketing, Vol. 20 No. 3, pp. 111-21.
-
(2002)
The International Journal of Bank Marketing
, vol.20
, Issue.3
, pp. 111-21
-
-
Howcroft, B.1
Hamilton, R.2
Hewer, P.3
-
28
-
-
84986133637
-
The key determinants of IB service quality: A content analysis
-
Jun, M. and Cai, S. (2001), "The key determinants of IB service quality: a content analysis", International Journal of Bank Marketing, Vol. 19 No. 7, pp. 276-91.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.7
, pp. 276-91
-
-
Jun, M.1
Cai, S.2
-
29
-
-
3042810442
-
Electronic banking in Finland: Consumer beliefs and reactions to a new delivery channel
-
Karjaluoto, H., Mattila, M. and Pento, T. (2002), "Electronic banking in Finland: consumer beliefs and reactions to a new delivery channel", Journal of Financial Services Marketing, Vol. 6 No. 4, pp. 346-61.
-
(2002)
Journal of Financial Services Marketing
, vol.6
, Issue.4
, pp. 346-61
-
-
Karjaluoto, H.1
Mattila, M.2
Pento, T.3
-
30
-
-
17544376300
-
Bank and product selection: Hong Kong
-
Kaynak, E. and Kucukemiroglu, O. (1992), "Bank and product selection: Hong Kong", International Journal of Bank Marketing, Vol. 10 No. 1, pp. 3-16.
-
(1992)
International Journal of Bank Marketing
, vol.10
, Issue.1
, pp. 3-16
-
-
Kaynak, E.1
Kucukemiroglu, O.2
-
31
-
-
0003902676
-
-
Prentice-Hall Englewood Cliffs, NJ
-
Kotler, P. (1988), Marketing Management, Prentice-Hall, Englewood Cliffs, NJ.
-
(1988)
Marketing Management
-
-
Kotler, P.1
-
32
-
-
0009070952
-
An empirical study of major segmentation issues in retail banking
-
Laroche, M. and Taylor, T. (1988), "An empirical study of major segmentation issues in retail banking", International Journal of Bank Marketing, Vol. 6 No. 1, pp. 31-48.
-
(1988)
International Journal of Bank Marketing
, vol.6
, Issue.1
, pp. 31-48
-
-
Laroche, M.1
Taylor, T.2
-
33
-
-
84970869593
-
Customers' perceptions of service quality in financial institutions
-
LeBlanc, G. and Nguyen, N. (1988), "Customers' perceptions of service quality in financial institutions", International Journal of Bank Marketing, Vol. 6 No. 4, pp. 7-18.
-
(1988)
International Journal of Bank Marketing
, vol.6
, Issue.4
, pp. 7-18
-
-
Leblanc, G.1
Nguyen, N.2
-
34
-
-
84986076185
-
A key to marketing financial services: The right mix of products, services, channels and customers
-
Lee, J. (2002), "A key to marketing financial services: the right mix of products, services, channels and customers", Journal of Services Marketing, Vol. 16 No. 3, pp. 238-58.
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.3
, pp. 238-58
-
-
Lee, J.1
-
35
-
-
0036132198
-
Internet-based e-banking and consumer attitudes: An empirical study
-
Liao, Z. and Cheung, M.T. (2002), "Internet-based e-banking and consumer attitudes: an empirical study", Information & Management, Vol. 39 No. 4, pp. 283-95.
-
(2002)
Information & Management
, vol.39
, Issue.4
, pp. 283-95
-
-
Liao, Z.1
Cheung, M.T.2
-
36
-
-
84965484714
-
A benefit-based segmentation
-
Loker, L.E. and Perdue, R.R. (1992), "A benefit-based segmentation", Journal of Travel Research, Vol. 31 No. 1, pp. 30-5.
-
(1992)
Journal of Travel Research
, vol.31
, Issue.1
, pp. 30-5
-
-
Loker, L.E.1
Perdue, R.R.2
-
37
-
-
84993054575
-
Exploring the determinants of retail service quality on the Internet
-
Long, M. and McMellon, C. (2004), "Exploring the determinants of retail service quality on the Internet", Journal of Services Marketing, Vol. 18 No. 1, pp. 78-90.
-
(2004)
Journal of Services Marketing
, vol.18
, Issue.1
, pp. 78-90
-
-
Long, M.1
McMellon, C.2
-
39
-
-
0009954191
-
Benefit segmentation using service quality dimensions: An investigation in retail banking
-
McDougall, G.H. and Levesque, T.J. (1994), "Benefit segmentation using service quality dimensions: an investigation in retail banking", International Journal of Bank Marketing, Vol. 12 No. 2, pp. 15-23.
-
(1994)
International Journal of Bank Marketing
, vol.12
, Issue.2
, pp. 15-23
-
-
McDougall, G.H.1
Levesque, T.J.2
-
40
-
-
1542544010
-
Understanding consumers and markets
-
Ennew, C. Watkins, T. Wright, M. 2nd ed. Butterworth-Heinemann Oxford
-
McKechnie, S. and Harrison, T. (1995), "Understanding consumers and markets", in Ennew, C., Watkins, T. and Wright, M. (Eds), Marketing Financial Services, 2nd ed., Butterworth-Heinemann, Oxford, pp. 33-59.
-
(1995)
Marketing Financial Services
, pp. 33-59
-
-
McKechnie, S.1
Harrison, T.2
-
41
-
-
84986170607
-
Segmentation of bank customers by expected benefits and attitudes
-
Machauer, A. and Morgner, S. (2001), "Segmentation of bank customers by expected benefits and attitudes", International Journal of Bank Marketing, Vol. 19 No. 1, pp. 6-17.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.1
, pp. 6-17
-
-
MacHauer, A.1
Morgner, S.2
-
42
-
-
0002741793
-
Experiential value: Conceptualisation, measurement and application in the catalog and Internet shopping environment
-
Mathwick, C., Malhotra, N. and Rigdon, E. (2001), "Experiential value: conceptualisation, measurement and application in the catalog and Internet shopping environment", Journal of Retailing, Vol. 77, pp. 39-56.
-
(2001)
Journal of Retailing
, vol.77
, pp. 39-56
-
-
Mathwick, C.1
Malhotra, N.2
Rigdon, E.3
-
43
-
-
84986084306
-
Internet banking adoption amongst mature customers: Early majority or laggards?
-
Mattila, M., Karjaluoto, H. and Pento, T. (2003), "Internet banking adoption amongst mature customers: early majority or laggards?", Journal of Services Marketing, Vol. 17 No. 5, pp. 514-28.
-
(2003)
Journal of Services Marketing
, vol.17
, Issue.5
, pp. 514-28
-
-
Mattila, M.1
Karjaluoto, H.2
Pento, T.3
-
44
-
-
0005414656
-
Implementing market segmentation strategies in UK personal financial services: Problems and progress
-
Meadows, M. and Dibb, S. (1998a), "Implementing market segmentation strategies in UK personal financial services: problems and progress", The Service Industries Journal, Vol. 18 No. 2, pp. 45-64.
-
(1998)
The Service Industries Journal
, vol.18
, Issue.2
, pp. 45-64
-
-
Meadows, M.1
Dibb, S.2
-
45
-
-
0032359289
-
Assessing the implementation of market segmentation in retail financial services
-
Meadows, M. and Dibb, S. (1998b), "Assessing the implementation of market segmentation in retail financial services", International Journal of Service Quality Management, Vol. 9 No. 3, pp. 266-79.
-
(1998)
International Journal of Service Quality Management
, vol.9
, Issue.3
, pp. 266-79
-
-
Meadows, M.1
Dibb, S.2
-
46
-
-
84986132041
-
Benefit segmentation by factor analysis: An improved method of targeting customers for financial services
-
Minhas, R.S. and Jacobs, E.M. (1996), "Benefit segmentation by factor analysis: an improved method of targeting customers for financial services", International Journal of Bank Marketing, Vol. 14 No. 3, pp. 3-14.
-
(1996)
International Journal of Bank Marketing
, vol.14
, Issue.3
, pp. 3-14
-
-
Minhas, R.S.1
Jacobs, E.M.2
-
48
-
-
7044235243
-
Segmentation: Identification, intuition, and implementation
-
Palmer, R.A. and Millier, P. (2004), "Segmentation: identification, intuition, and implementation", Industrial Marketing Management, Vol. 33 No. 8, pp. 779-85.
-
(2004)
Industrial Marketing Management
, vol.33
, Issue.8
, pp. 779-85
-
-
Palmer, R.A.1
Millier, P.2
-
49
-
-
3042855713
-
Consumer acceptance of online banking: An extension of the technology acceptance model
-
Pikkarainen, T., Pikkarainen, K., Karjaluoto, H. and Pahnila, S. (2004), "Consumer acceptance of online banking: an extension of the technology acceptance model", Internet Research, Vol. 14 No. 3, pp. 224-35.
-
(2004)
Internet Research
, vol.14
, Issue.3
, pp. 224-35
-
-
Pikkarainen, T.1
Pikkarainen, K.2
Karjaluoto, H.3
Pahnila, S.4
-
50
-
-
84986131366
-
An empirical investigation of the Turkish consumers' acceptance of Internet banking services
-
Polatoglu, V.N. and Ekin, S. (2001), "An empirical investigation of the Turkish consumers' acceptance of Internet banking services", The International Journal of Bank Marketing, Vol. 19 No. 4, pp. 156-65.
-
(2001)
The International Journal of Bank Marketing
, vol.19
, Issue.4
, pp. 156-65
-
-
Polatoglu, V.N.1
Ekin, S.2
-
51
-
-
0010110063
-
A qualitative investigation of web-browsing behaviour
-
Raman, N.V. (1997), "A qualitative investigation of web-browsing behaviour", Advances in Consumer Research, Vol. 24 No. 1, pp. 511-6.
-
(1997)
Advances in Consumer Research
, vol.24
, Issue.1
, pp. 511-6
-
-
Raman, N.V.1
-
52
-
-
84986038289
-
Managing customer channel usage in the Australian banking sector
-
Ramsay, J. and Smith, M. (1999), "Managing customer channel usage in the Australian banking sector", Managerial Auditing Journal, Vol. 14 No. 7, pp. 329-38.
-
(1999)
Managerial Auditing Journal
, vol.14
, Issue.7
, pp. 329-38
-
-
Ramsay, J.1
Smith, M.2
-
53
-
-
84993077279
-
Adoption of Internet banking by Australian consumers: An empirical investigation
-
Sathye, M. (1999), "Adoption of Internet banking by Australian consumers: an empirical investigation", International Journal of Bank Marketing, Vol. 17 Nos 6/7, pp. 324-35.
-
(1999)
International Journal of Bank Marketing
, vol.17
, Issue.67
, pp. 324-35
-
-
Sathye, M.1
-
54
-
-
0001892369
-
Product differentiation and market segmentation as alternative marketing strategies
-
Smith, W. (1956), "Product differentiation and market segmentation as alternative marketing strategies", Journal of Marketing, Vol. 21, pp. 3-8.
-
(1956)
Journal of Marketing
, vol.21
, pp. 3-8
-
-
Smith, W.1
-
55
-
-
0001154580
-
The role of products as social stimuli: A symbolic interactionism perspective
-
Solomon, M.R. (1983), "The role of products as social stimuli: a symbolic interactionism perspective", Journal of Consumer Research, Vol. 10 No. 3, pp. 325-75.
-
(1983)
Journal of Consumer Research
, vol.10
, Issue.3
, pp. 325-75
-
-
Solomon, M.R.1
-
56
-
-
84927931130
-
Retail financial services segmentation
-
Speed, R. and Smith, G. (1992), "Retail financial services segmentation", The Service Industries Journal, Vol. 12, pp. 368-83.
-
(1992)
The Service Industries Journal
, vol.12
, pp. 368-83
-
-
Speed, R.1
Smith, G.2
-
57
-
-
0005121596
-
Market segmentation
-
Tynan, A.C. and Drayton, J. (1987), "Market segmentation", Journal of Marketing Management, Vol. 2 No. 3, pp. 301-35.
-
(1987)
Journal of Marketing Management
, vol.2
, Issue.3
, pp. 301-35
-
-
Tynan, A.C.1
Drayton, J.2
-
58
-
-
84986059621
-
Using hierarchical information integration to examine customer preferences in banking
-
Ülegin, B. (1998), "Using hierarchical information integration to examine customer preferences in banking", International Journal of Bank Marketing, Vol. 16 No. 5, pp. 202-10.
-
(1998)
International Journal of Bank Marketing
, vol.16
, Issue.5
, pp. 202-10
-
-
Ülegin, B.1
-
59
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
Vargo, S.L. and Lusch, R.F. (2004), "Evolving to a new dominant logic for marketing", Journal of Marketing, Vol. 68 No. 1, pp. 1-17.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
60
-
-
69249236538
-
Online banking information: What we want and what we get
-
Waite, K. and Harrison, T. (2004), "Online banking information: what we want and what we get", Qualitative Market Research: An International Journal, Vol. 7 No. 1, pp. 57-79.
-
(2004)
Qualitative Market Research: An International Journal
, vol.7
, Issue.1
, pp. 57-79
-
-
Waite, K.1
Harrison, T.2
-
61
-
-
0001269514
-
Issues and advances in segmentation research
-
Wind, Y. (1978), "Issues and advances in segmentation research", Journal of Marketing Research, Vol. 15, pp. 317-37.
-
(1978)
Journal of Marketing Research
, vol.15
, pp. 317-37
-
-
Wind, Y.1
-
62
-
-
84986133168
-
Services quality dimensions of Internet retailing: An exploratory analysis
-
Yang, Z., Peterson, R.T. and Cai, S. (2003), "Services quality dimensions of Internet retailing: an exploratory analysis", Journal of Services Marketing, Vol. 17 No. 7, pp. 685-700.
-
(2003)
Journal of Services Marketing
, vol.17
, Issue.7
, pp. 685-700
-
-
Yang, Z.1
Peterson, R.T.2
Cai, S.3
-
63
-
-
0036014185
-
T-based services and service quality in consumer banking
-
Zhu, F.X., Wymer, W. and Chen, I. (2002), "T-based services and service quality in consumer banking", International Journal of Service Industry Management, Vol. 13 No. 1, pp. 69-90.
-
(2002)
International Journal of Service Industry Management
, vol.13
, Issue.1
, pp. 69-90
-
-
Zhu, F.X.1
Wymer, W.2
Chen, I.3
|