Explaining knowledge sharing: The role of team communication styles, job satisfaction, and performance beliefs

Communication Research

Volumn 33, Issue 2, 2006, Pages 115-135

  De Vries, Reinout E ^a,c   Van Den Hooff, Bart ^a,c   De Ridder, Jan A ^b,c  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

^b UNIVERSITY OF AMSTERDAM   (Netherlands)

^c UNIVERSITY OF AMSTERDAM   (Netherlands)

Author keywords

Communication styles; Job satisfaction; Knowledge sharing; Performance; Structural equation model

Indexed keywords

EID: 33646702120     PISSN: 00936502     EISSN: 15523810     Source Type: Journal    
DOI: 10.1177/0093650205285366     Document Type: Article

References (89)

1. Adler, P. S., & Kwon, S.-W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27 (1). 17-40.
2. Ardichvili, A., Page, V., & Wentling, T. (2003). Motivation and barriers to participation in virtual knowledge-sharing communities of practice. Journal of Knowledge Management, 7 (1). 64-77.
3. Ashton, M. C., Lee, K., Perugini, M., Szarota, P., de Vries, R. E., Di Blas, L., et al. (2004). A six-factor structure of personality-descriptive adjectives: Solutions from psycholexical studies in seven languages. Journal of Personality and Social Psychology, 86 (2). 356-366.
4. Avolio, B. J., Jung, D. I., Murry, W., & Sivasbramaniam, N. (1996). Building highly developed teams: Focusing on shared leadership process, efficacy, trust, and performance. In D. A. Johnson & M. M. Beyerlein (Eds.), Advances in interdisciplinary studies of work teams: Vol. 3. Team leadership (pp. 173-209). Greenwich, CT: JAI Press.
5. Awamleh, R., & Gardner, W. L. (1999). Perceptions of leader charisma and effectiveness: The effects of vision content, delivery, and organizational performance. The Leadership Quarterly, 10 (3). 345-373.
6. Barrick, M. R., Stewart, G. L., Neubert, M. J., & Mount, M. K. (1998). Relating member ability and personality to work-team processes and team effectiveness. Journal of Applied Psychology, 83 (3). 377-391.
7. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
8. Bock, G. W., & Kim, Y. G. (2002). Breaking the myths of rewards: an exploratory study of attitudes about knowledge sharing. Information Resources Management Journal, 15 (2). 14-21.
9. Boer, N. I., Van Baalen, P., & Kumar, K. (2002, April). The implications of different models of social relationships for knowledge sharing. Paper presented at the third European Conference on Organizational Knowledge, Learning and Capabilities, Athens, Greece.
10. Bono, J. E., & Judge, T. A. (2004). Personality and transformational and transactional leadership: A meta-analysis. Journal of Applied Psychology, 89 (5). 901-910.
11. Borgatti, S. P., & Cross, R. (2003). A relational view of information seeking and learning in social networks. Management Science, 49, 432-445.
12. Brew, F. P., & Cairns, D. R. (2004). Do culture or situational constraints determine choice of direct or indirect styles in intercultural workplace conflicts? International Journal of Intercultural Relations, 28, 331-352.
13. Burgoon, J. K., & Hale, J. L. (1987). Validation and measurement of the fundamental themes of relational communication. Communication Monographs, 54 (1). 19-41.
14. Butler, M. H., & Wampler, K. S. (1999). A meta-analytical update of research on the couple communication program. American Journal of Family Therapy, 27, 223-237.
15. Butler, B., Sproull, L., Kiesler, S., & Kraut, R. (in press). Community efforts in online groups: Who does the work and why? In S. Weisband (Ed.), Leadership at a distance. Mahwah, NJ: Lawrence Erlbaum.
16. Camden, C. T., & Kennedy, C. W. (1986). Manager communicative style and nurse morale. Human Communication Research, 12, 551-563.
17. Chen, C., Chen, X., & Meindl, J. R. (1998). How can cooperation be fostered: The cultural effects of individualism-collectivism. Academy of Management Review, 23, 285-304.
18. Cherulnik, P. D., Donley, K. A., Wiewel, T. S. R., & Miller, S. R. (2001). Charisma is contagious: The effect of leaders' charisma on observers' affect. Journal of Applied Social Psychology, 31, 2149-2159.
19. Cohen, J., & Cohen, P. (1983). Applied multiple regression/ correlation analysis for the behavioral sciences. Hillsdale, NJ: Lawrence Erlbaum.
20. Collins, N. L., & Miller, L. C. (1994). Self-disclosure and liking: A meta-analytic review. Psychological Bulletin, 116, 457-475.
21. Conger, J. A., Kanungo, R. N., & Menon, S. T. (2000). Charismatic leadership and follower effects. Journal of Organizational Behavior, 21 (7). 747-767.
22. de Vries, R. E. (2005, May). A lexical study of communication adjectives: The dimensionality of communication styles. Paper presented at the International Communication Association Conference, New York.
23. de Vries, R. E., Roe, R. A., & Taillieu, T. C. B. (2002). Need for leadership as a moderator of the relationships between leadership and individual outcomes. The Leadership Quarterly, 13, 121-137.
24. Dillard, J. P., Solomon, D. H., & Palmer, M. T. (1999). Structuring the concept of relational communication. Communication Monographs, 66, 49-65.
25. Dindia, K. (2002). Self-disclosure research: Knowledge through meta-analysis. In M. Allen, R. W. Preiss, B. M. Gayle, & N. Burrell (Eds.), Interpersonal communication research: Advances through meta-analysis (pp. 169-185). Mahwah, NJ: Lawrence Erlbaum.
26. English, A., Griffith, R. L., & Steelman, L. A. (2004). Team performance: The effect of team conscientiousness and task type. Small Group Research, 35, 643-665.
27. Foy, N. (1994). Empowering people at work. Aldershot, UK: Gower.
28. Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161-178.
29. Halfhill, T., Nielsen, T. M., Sundstrom, E., & Weilbaechear, A. (2005). Group personality composition and performance in military service teams. Military Psychology, 17 (1). 41-54.
30. Halfhill, T., Sundstrom, E., Lahner, J., Calderone, W., & Nielsen, T. M. (2005). Group personality composition and group effectiveness: An integrative review of empirical research. Small Group Research, 36 (1). 83-105.
31. Hall, H. (2001). Input-friendliness: Motivating knowledge sharing across intranets. Journal of Information Science, 27, 139-146.
32. Hinds, P., & Pfeffer, J. (2003). Why organizations don't "know what they know": Cognitive and motivational factors affecting the transfer of expertise. In M. Ackerman, V. Pipek, & V. Wulf (Eds.), Beyond knowledge management: Sharing expertise (pp. 3-26) Cambridge, MA: MIT Press.
33. Hlupic, V., Pouloudi, A., & Rzevski, G. (2002). Towards an integrated approach to knowledge management: 'Hard', 'soft' and 'abstract' issues. Knowledge and Process Management, 9, 90-102.
34. Hollingshead, A. B. (1998). Communication, learning, and retrieval in transactive memory systems. Journal of Experimental Social Psychology, 34, 423-442.
35. Hollingshead, A. B. (2000). Perceptions of expertise and transactive memory in work relationships. Group Processes & Intergroup Relations, 3, 257-267.
36. Inglis, M. (1993). The communicator style measure applied to nonnative speaking teaching assistants. International Journal of Intercultural Relations, 17 (1). 89-105.
37. Inkpen, A. C., & Tsang, E. W. (2005). Social capital, networks, and knowledge transfer. Academy of Management Review, 30 (1). 146-165.
38. Insko, C. A., Kirchner, J. L., Pinter, B., Efaw, J., & Wildschut, T. (2005). Interindividual-intergroup discontinuity as a function of trust and categorization: The paradox of expected cooperation. Journal of Personality and Social Psychology, 88, 365-385.
39. Jones, S. (2004). Putting the person into person-centered and immediate emotional support: Emotional change and perceived helper competence as outcomes of comforting in helping situations. Communication Research, 31, 338-360.
40. Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376-407.
41. Jung, D. I., & Avolio, B. J. (2000). Opening the black box: An experimental investigation of the mediating effects of trust and value congruence on transformational and transactional leadership. Journal of Organizational Behavior, 21, 949-964.
42. Leary, T. (1957). Interpersonal diagnosis of personality: A functional theory and methodology for personality evaluation. Oxford, UK: Ronald.
43. Lerner, J., & Tirole, J. (2000). The simple economics of open source. National Bureau of Economic Research Working Paper # 7600. Retrieved April, 2002, from http://opensource.mit.edu/papers/JoshLernerandJeanTriole- TheSimpleEconomicsofOpenSource.pdf
44. Levine, J. M., & Moreland, R. L. (1990). Progress in small group research. Annual Review of Psychology, 41, 585-634.
45. Levinson, W., Roter, D. L., Mullooly, J. P., & Dull, V. T. (1997). Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons. JAMA: Journal of the American Medical Association, 277, 553-559.
46. Lott, A. J., & Lott, B. J. (1965). Group cohesiveness as interpersonal attraction. Psychological Bulletin, 64, 259-309.
47. MacKinnon, D. P., Lockwood, C. M., Hoffman, J. M., West, S. G., & Sheets, V. (2002). A comparison of methods to test mediation and other intervening variable effects. Psychological Methods, 7 (1). 83-104.
48. Mathieu, J. E., Heffner, T. S., Goodwin, G. F., Salas, E., & Cannon-Bowers, J. A. (2000). The influence of shared mental models on team process and performance. Journal of Applied Psychology, 85, 273-283.
49. McCrae, R. R., & Costa, P. T. (1989). The structure of interpersonal traits: Wiggins' circumplex and the five-factor model. Journal of Personality and Social Psychology, 56, 586-595.
50. Meng, X. L., Rosenthal, R., & Rubin, D. B. (1992). Comparing correlated correlation coefficients. Psychological Bulletin, 111 (1). 172-175.
51. Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications. Journal of Knowledge Management, 7 (3). 6-26.
52. Molleman, E., Nauta, A., & Jehn, K. A. (2004). Person-job fit applied to teamwork: A multilevel approach. Small Group Research, 35, 515-539.
53. Moreland, R. L., & Myaskovsky, L. (2000). Exploring the performance benefits of group training: Transactive memory or improved communication? Organizational Behavior & Human Decision Processes, 82 (1). 117-133.
54. Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 40, 242-266.
55. Newcombe, M. J., & Ashkanasy, N. M. (2002). The role of affect and affective congruence in perceptions of leaders: An experimental study. The Leadership Quarterly, 13, 601-614.
56. Norton, R. W. (1978). Foundation of a communicator style construct. Human Communication Research, 4, 99-112.
57. O'Dell, C., & Grayson, C. J. (1998). If only we knew what we know: Identification and transfer of internal best practices. California Management Review, 40, 154-174.
58. Oldenkamp, J. H. (2001). Succesvol overdragen van kennis [Successful knowledge transfer] Utrecht, Netherlands: Lemma.
59. Osterloh, M., & Frey, B. S. (2000). Motivation, knowledge transfer, and organizational forms. Organization Science, 11, 538-550.
60. Pascoe, C., Ali, I. M., & Warne, L. (2002). Yet another role for job satisfaction and work motivation - Enabler of knowledge creation and knowledge sharing. Proceedings of the Informing Science + IT Education Conference, 1239-1248.
61. Pierce, J. L., & Gardner, D. G. (2004). Self-esteem within the work and organizational context: A review of the organization-based self-esteem literature. Journal of Management, 30, 591-622.
62. Pillai, R., Schriesheim, C. A., & Williams, E. S. (1999). Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-sample study. Journal of Management, 25, 897-933.
63. Pillai, R., & Williams, E. S. (2004). Transformational leadership, self-efficacy, group cohesiveness, commitment, and performance. Journal of Organizational Change Management, 17, 144-159.
64. Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1, 107-142.
65. Putnam, R. D. (1993). The prosperous community: Social capital and public life. American Prospect, 13, 35-42.
66. Reagans, R., & McEvily, B. (2003). Network structure and knowledge transfer: The effects of cohesion and range. Administrative Science Quarterly, 48, 240-267.
67. Roe, R. A., Zinovieva, I. L., Dienes, E., & Ten Horn, L. A. (2000). A comparison of work motivation in Bulgaria, Hungary, and the Netherlands: Test of a model. Applied Psychology: An International Review, 49, 658-687.
68. Roloff, M. E. (1987). Communication and reciprocity within intimate relationships. In M. E. Roloff & G. R. Miller (Eds.), Interpersonal processes: New directions in communication research (Vol. 14, pp. 11-38). Newbury Park, CA: Sage.
69. Salancik, G. R., & Pfeffer, J. (1977). An examination of need-satisfaction models of job attitudes. Administrative Science Quarterly, 22, 427-456.
70. Smith, V. (1997). New forms of work organization. Annual Review of Sociology, 23, 315-339.
71. Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. In S. Leinhardt (Ed.), Sociological methodology 1982 (pp. 290-312). Washington, DC: American Sociological Association.
72. Sorenson, R. L., & Savage, G. T. (1989). Signaling participation through relational communication: A test of the Leader Interpersonal Influence Model. Group and Organization Studies, 14, 325-354.
73. Stasser, G., Stewart, D. D., & Wittenbaum, G. M. (1995). Expert roles and information exchange during discussion: The importance of knowing who knows what. Journal of Experimental Social Psychology, 31, 244-265.
74. Taillieu, T. C. B. (1987, October). Meaning of work: Relationships between personal and contextual factors. Paper presented at the Research Meeting for the European Committee for Work and Pay, Oisterwijk.
75. Trapnell, P. D., & Wiggins, J. S. (1990). Extension of the Interpersonal Adjective Scales to include the Big Five dimensions of personality. Journal of Personality and Social Psychology, 59, 781-790.
76. Ting-Toomey, S. (1988). Social categorization, social identity and social comparison. In H. Tajfel (Ed.), Differentiation between social groups (pp. 61-76). London: Academic.
77. Van den Hooff, B., & Hendrix, L. (2004, April). Eagerness and willingness to share: The relevance of different attitudes towards knowledge sharing. Paper presented at the Fifth European Conference on Organizational Knowledge, Learning and Capabilities, Innsbruck, Austria.
78. Van den Hooff, B., & De Ridder, J. A. (2004) Knowledge sharing in context: The influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8 (6). 117-130.
79. Van den Hooff, B., De Ridder, J. A., & Aukema, E. J. (2004) Exploring the eagerness to share knowledge: The role of ICT and social capital in knowledge sharing. In M. H. Huysman & V. Wulf (Eds.), Social capital and information technology (pp. 163-186). Cambridge, MA: MIT Press.
80. Von Hippel, E. (2001). Open source shows the way: Innovation by and for users - No manufacturer required! Retrieved April 12, 2002, from http://opensource.mit.edu/papers/evhippel-osuserinnovation.pdf
81. Von Hippel, E., & Von Krogh, G. (2003). Open source software and the 'private-collective' innovation model: Issues for organization science. Organization Science, 14, 209-224.
82. Watzlawick, P., Beavin, J. H., & Jackson, D. D. (1967). Pragmatics of human communication: A study of interactional patterns, pathologies, and paradoxes. New York: W.W. Norton.
83. Weggeman, M. (2000). Kennismanagement: De praktijk [Knowledge management: Practice]. Schiedam, Netherlands: Scriptum Management.
84. Williams, S., Weinman, J., & Dale, J. (1998). Doctor-patient communication and patient satisfaction: A review. Family Practice, 15, 480-492.
85. Wittenbaum, G. M., Hollingshead, A. B., & Botero, I. C. (2004). From cooperative to motivated information sharing in groups: Moving beyond the hidden profile paradigm. Communication Monographs, 71, 286-310.
86. Wong, C. L., & Tjosvold, D. (1995). Goal interdependence and quality of services marketing. Psychology and Marketing, 12, 189-205.
87. Yammarino, F. J., & Bass, B. M. (1990). Transformational leadership and multiple levels of analysis. Human Relations, 43, 975-995.
88. Zakaria, N., Amelinckx, A., & Wilemon, D. (2004). Working together apart? Building a knowledge-sharing culture for global virtual teams. Creativity and Innovation Management, 13 (1). 15-29.
89. Zárraga, C., & García-Falcón, J. M. (2003). Factors favoring knowledge management in work teams. Journal of Knowledge Management, 7 (2). 81-96.