A model for evaluating E-commerce based on cost/benefit and customer satisfaction

Information Systems Frontiers

Volumn 5, Issue 3, 2003, Pages 265-277

  Lu, Jie ^a  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

Author keywords

Customer satisfaction; Electronic commerce; Evaluation methodologies; IS evaluation; Web applications

Indexed keywords

EVALUATION METHODOLOGIES; FACTOR-RELATIONSHIP MODELS; IS EVALUATION; WEB APPLICATIONS;

COST BENEFIT ANALYSIS; CUSTOMER SATISFACTION; DATA REDUCTION; INFORMATION TECHNOLOGY; INVESTMENTS; MATHEMATICAL MODELS; WORLD WIDE WEB;

ELECTRONIC COMMERCE;

EID: 0042260586     PISSN: 13873326     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1025645210350     Document Type: Review

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