Using protocol analysis to evaluate the usability of a commercial web site

Information and Management

Volumn 39, Issue 2, 2001, Pages 151-163

  Benbunan Fich, Raquel ^a  

^a SETON HALL UNIVERSITY   (United States)

Author keywords

Commercial web sites; Electronic commerce; Protocol analysis; Usability

Indexed keywords

CONTENT BASED RETRIEVAL; ELECTRONIC COMMERCE; INTERACTIVE COMPUTER SYSTEMS; NETWORK PROTOCOLS; USABILITY ENGINEERING; USER INTERFACES;

COMMERCIAL WEBSITES; PROTOCOL ANALYSIS;

WEBSITES;

EID: 0035546514     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0378-7206(01)00085-4     Document Type: Article

References (25)

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10. Modform: A knowledge-based tool to support the modeling process
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12. Explorative analysis and evaluation of commercial web information systems
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15. A model of the antecedents of perceived ease of use: Development and test
16. Learning to specify information requirements: The relationship between application and methodology