Learning during the quality management process: Antecedents and effects in service firms

Industrial Management & Data Systems

Volumn 105, Issue 8, 2005, Pages 1001-1021

  Ruiz Moreno, Antonia ^a   García Morales, Víctor ^a   Lloréns Montes, Francisco Javier ^a  

^a UNIVERSITY OF GRANADA   (Spain)

Author keywords

Leadership; Learning organizations; Process; Quality management; Service industries

Indexed keywords

LEADERSHIP; LEARNING ORGANIZATIONS; PROCESS; QUALITY MANAGEMENT; SERVICE INDUSTRIES;

LEARNING SYSTEMS; PROCESS CONTROL; PUBLIC POLICY; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS;

INDUSTRIAL MANAGEMENT;

EID: 27144515301     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570510624419     Document Type: Article

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