Quality management in banking services: An approach to employee and customer perceptions

Total Quality Management and Business Excellence

Volumn 14, Issue 3, 2003, Pages 305-323

  Lloréns Montes, Fco Javier ^a,b   Del Mar Fuentes Fuentes, Maria ^a   Fernández, Luis Miguel Molina ^a  

^a UNIVERSITY OF GRANADA   (Spain)

^b UNIVERSITY OF GRANADA   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 17044441425     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336032000046625     Document Type: Article

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