Maintaining quality through evolving strategy: The TVS Partnership

Industrial Management and Data Systems

Volumn 100, Issue 4, 2000, Pages 164-171

  Lindsay, William M ^a   Preston, Arthur P ^b  

^a NORTHERN KENTUCKY UNIVERSITY   (United States)

^b QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Australia; Awards; Case studies; Professional services; Quality

Indexed keywords

EID: 0442278153     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570010291793     Document Type: Article

References (9)

1. Australian Quality Award, Small Enterprise, (1993), "Application of The TVS Partnership -architects to the Australian Quality Award Foundation", Sydney, Australia, p. 1.
2. Brooks, M.R. (1993), "International competitiveness - assessing and exploring competitive advantage by ocean container carriers", Logistics and Transportation Review, Vol. 29 No. 3, pp. 275-93.
3. Dotchin, J.A. and Oakland, J.S. (1994), "Total quality in the services - part 2 service quality", International Journal of Quality & Reliability Management, Vol. 11 No. 3, pp. 27-42.
4. Evans, J.R. and Lindsay, W.M. (1999), The Management and Control of Quality, 4th ed., Southwestern College Publishing, Cincinnati, OH, pp. 436-46.
5. Longo, C.R.J. and Cox, M.A.A. (1997), "Total quality management in financial services: beyond the fashion, reality has to take off", Total Quality Management, Vol. 8 No. 6, pp. 323-33.
6. Main, J. (1994), Quality Wars, The Free Press, New York, NY, pp. 253-89.
7. Mueller R.A. (1992), "Implementing TQM in health care requires adaptation and innovation", Quality Progress, Vol. 25 No. 4, pp. 57-9.
8. Potter, C. and Morgan, P. (1994), "Differences in professional and managerial paradigms of quality in health care", Management Research News, Vol. 17 No. 7, pp 80-82.
9. Thompson, M. (1993), "TQM in practice in a professional design office: a case study", 3rd Annual Conference on Implementation Strategies for Total Quality Management, Australian Centre in Strategic Management at Queensland University of Technology, Brisbane, Australia.