Knowledge management-centric help desk: Specification and performance evaluation

Decision Support Systems

Volumn 40, Issue 2, 2005, Pages 389-405

  González, Luz Minerva ^a   Giachetti, Ronald E ^a   Ramirez, Guillermo ^a  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

Author keywords

Expert systems; Help desk system; Knowledge management system; Knowledge based system; Simulation evaluation

Indexed keywords

COMPUTER SIMULATION; EXPERT SYSTEMS; KNOWLEDGE ACQUISITION; KNOWLEDGE BASED SYSTEMS; PROBLEM SOLVING; SOCIETIES AND INSTITUTIONS;

HELP DESK SYSTEM; KNOWLEDGE MANAGEMENT SYSTEM; KNOWLEDGE STORES; SIMULATION EVALUATION;

INFORMATION TECHNOLOGY;

EID: 13944274590     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2004.04.013     Document Type: Article

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