The role of the help desk in the strategic management of information systems

OCLC Systems & Services: International digital library perspectives

Volumn 12, Issue 4, 1996, Pages 4-19

  Marcella, Rita ^a   Middleton, Iain ^a  

^a ROBERT GORDON UNIVERSITY   (United Kingdom)

Author keywords

Customer care; Help desks; Information systems; Information technology strategy; Operations management

Indexed keywords

EID: 84986173632     PISSN: 1065075X     EISSN: None     Source Type: Journal    
DOI: 10.1108/10650759610153993     Document Type: Article

References (31)

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