Case study: simulation of the call center environment for comparing competing call routing technologies for business case ROI projection

Winter Simulation Conference Proceedings

Volumn 2, Issue , 1999, Pages 1694-1700

  Miller, Katherine ^a   Bapat, Vivek ^a  

^a IIT RESEARCH INSTITUTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COST ACCOUNTING; COST BENEFIT ANALYSIS; ROUTERS; TECHNOLOGY; TELECOMMUNICATION SERVICES; TELEPHONE SYSTEMS;

CALL CENTER; CALL ROUTING TECHNOLOGY; RETURN ON INVESTMENT;

COMPUTER SIMULATION;

EID: 0033347316     PISSN: 02750708     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (1)