Using simulation in call centers

Winter Simulation Conference Proceedings

Volumn 2, Issue , 1998, Pages 1395-1399

  Bapat, Vivek ^a   Pruitte Jr , Eddie B ^a  

^a Systems Modeling Corporation   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INDUSTRIAL MANAGEMENT; REENGINEERING; STRATEGIC PLANNING;

CALL CENTERS;

COMPUTER SIMULATION;

EID: 0032256575     PISSN: 02750708     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (4)