Knowledge for network support

Information and Software Technology

Volumn 43, Issue 8, 2001, Pages 469-475

  Taylor, M J ^a   Gresty, D ^a   Askwith, R ^a  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

Author keywords

Knowledge; Network support; Training

Indexed keywords

INFORMATION TECHNOLOGY; PERSONAL COMPUTERS; USER INTERFACES;

NETWORK SUPPORTS;

COMPUTER NETWORKS;

EID: 0035400231     PISSN: 09505849     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0950-5849(01)00153-7     Document Type: Article

References (31)

1. ATM testing: Standards pave the way
2. Case study research: A multi-faceted research approach for IS
3. Successfully completing case study research: Combining rigour, relevance and pragmatism
4. Training needs analysis for IT training
5. The link to the real world: Information, knowledge and experience for decision making
6. The economics of network management
7. Improving LAN performance
8. A mobile information system for the management of networks
9. The importance of having a non-disclosure agreement
10. Artificial intelligence approaches to network management: Recent advances and a survey
11. What's your level? A primer for purchasing critical network support
12. The role of the help desk in the strategic management of information systems
13. Business systems development: Human resource management and education
14. The knowledge network: Knowledge generation during implementation of application software packages
15. Training developers in critical skills
16. An accurate inventory - Tips for making asset management work at your company
17. Qualitative research: Meanings or practices?
18. Helping the help desk
19. Interpretive case studies in IS research, nature and method
20. Evaluating network serviceability