Knowledge engineering for an intelligent case-based system for help desk operations

Expert Systems with Applications

Volumn 18, Issue 2, 2000, Pages 125-132

  Chan, Christine W ^a   Chen, Lin Li ^a   Geng, Liqiang ^a  

^a UNIVERSITY OF REGINA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION RETRIEVAL; INFORMATION TECHNOLOGY; KNOWLEDGE ACQUISITION; KNOWLEDGE REPRESENTATION;

CASE BASED REASONING (CBR); HELP DESK SYSTEMS;

KNOWLEDGE BASED SYSTEMS;

EID: 0034139020     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0957-4174(99)00058-5     Document Type: Article

References (11)

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