A self-improving helpdesk service system using case-based reasoning techniques

Computers in Industry

Volumn 30, Issue 2, 1996, Pages 113-125

  Chang, Kai H ^a   Raman, Pradeep ^a   Carlisle, W Homer ^a   Cross, James H ^a  

^a AUBURN UNIVERSITY   (United States)

Author keywords

Artificial intelligence; Case based reasoning; Expert system; Helpdesk service automation; Machine learning

Indexed keywords

EXPERT SYSTEMS; INFORMATION RETRIEVAL; KNOWLEDGE ACQUISITION; LEARNING SYSTEMS; PROBLEM SOLVING; USER INTERFACES;

CASE BASED REASONING; CASE REPRESENTATION AND STORAGE; CUSTOMER SERVICES; FREE FORMAT TEXT; HELPDESK SERVICE SYSTEM; PRECEDENT MATCHING AND RETRIEVAL; UNION CAMP CORPORATION;

ARTIFICIAL INTELLIGENCE;

EID: 0030246112     PISSN: 01663615     EISSN: None     Source Type: Journal    
DOI: 10.1016/0166-3615(96)00033-4     Document Type: Article

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