A rule-based system for automatic assignment of technicians to service faults

Decision Support Systems

Volumn 32, Issue 4, 2002, Pages 343-360

  Lazarov, Avinoam ^a   Shoval, Peretz ^a  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

Assignment of technicians to faults; Decision rules; Decision support system; Help desk system; Information retrieval; Rule based system

Indexed keywords

COMPUTER NETWORKS; COMPUTER SIMULATION; COMPUTER SYSTEM RECOVERY; DECISION SUPPORT SYSTEMS; DECISION THEORY; ERROR CORRECTION; INFORMATION RETRIEVAL;

COMPUTER SYSTEM FAULTS;

KNOWLEDGE BASED SYSTEMS;

EID: 0036498376     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-9236(01)00122-1     Document Type: Article

References (12)

1. A hybrid heuristic for the generalized assignment problem
2. On solving a variation of the assignment problem
3. A state of the art survey of dispatching rules for manufacturing job shop operations
4. Meta level knowledge - Overview and applications
5. Neural networks for system fault management
6. A min cost flow solution for dynamic assignment problems in networks with storage devices