SCOPUS 정보 검색 플랫폼 - 논문 보기

메뉴 건너뛰기

Service Industries Journal

Volumn 21, Issue 3, 2001, Pages 13-36

The D and D model - Dimensions and domains of relationship quality perceptions

(1) Holmlund, M a

a HANKEN SCHOOL OF ECONOMICS (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

SERVICE SECTOR;

EID: 0034906482 PISSN: 02642069 EISSN: None Source Type: Journal
DOI: 10.1080/714005036 Document Type: Article

Times cited : (31)

References (46)

1
- 0004051417
- Homewood, IL: Dow-Jones-Irwin
- (1985) Service America! - Doing Business in the New Economy
- Albrecht, K.¹ Zemke, R.²

2
- 0003452863
- (eds), London: Routledge
- (1992) Industrial Networks - A New View of Reality
- Axelsson, B.¹ Easton, G.²

3
- 0003056894
- Relationship quality in personal selling: An interpersonal influence perspective
- July
- (1990) Journal of Marketing , vol.54 , pp. 68-81
- Crosby, L.¹ Evans, K.² Cowles, D.³

4
- 32444450525
- Strategic investment in service quality. Protecting profitable customer relationships
- T. Swartz, D. Bowen and S. Brown (eds), London: JAI Press Inc
- (1995) Advances in Services Marketing and Management: Research and Practice , vol.4 , pp. 229-248
- Cumby, J.¹ Barnes, J.²

5
- 85037413575
- Karlstad: CTF Service Research Center, University of Karlstad
- (1989) An Expanded Model of the Service Encounter With Emphasis on Cultural Context , vol.89 , Issue.4
- Edvardsson, B.¹ Gustavsson, B.-O.² Riddle, D.³

6
- 0003776381
- (ed.), London: Academic Press
- (1990) Understanding Business Markets; Interaction, Relationships and Networks
- Ford, D.¹

7
- 0002396653
- Competing on the eight dimensions of quality
- Nov.-Dec
- (1987) Harvard Business Review , pp. 101-109
- Garvin, D.¹

8
- 4244117049
- Doctoral Dissertation, Stockholm: Akademilitteratur - Marknadstekniskt Centrum - Svenska Handelshögskolan Helsingfors
- (1979) Marknadsföring Av Tjänster. En Studie Av Marknadsförings-funktionen I Tjänsteföretag (Marketing of Services: A Study of the Marketing Function of Service Firms)
- Grönroos, C.¹

9
- 0003820968
- Research Reports No. 8, Helsinki: Swedish School of Economics and Business Administration (published in 1983 in the US by the Marketing Science Institute and in 1984 in the UK by Studentlitteratur/Chartwell-Bratt)
- (1982) Strategic Management and Marketing in the Service Sector
- Grönroos, C.¹

10
- 0003985476
- Toronto: Lexington
- (1990) Service Marketing and Management - Managing the Moments of Truth in Service Competition
- Grönroos, C.¹

11
- 4244054992
- Stockholm: Akademilitteratur
- (1979) Marknadsföring Och Inköp Av Konsulttjänster. En Studie Av Egenskaper Och Beteenden I Producenttjänstmarknader (The Marketing and Purchase of Consultancy Services. A Study of Conditions and Behaviour in Swedish Producer Services Markets)
- Gummesson, E.¹

12
- 0023399146
- The new marketing: Developing long term interactive relationships
- Aug
- (1987) Long Range Planning , vol.20 , Issue.4 , pp. 10-20
- Gummesson, E.¹

13
- 0002545081
- Service quality. A holistic view
- S. Brown, E. Gummesson, B. Edvardsson and B-O. Gustavsson (eds), Massachusetts: Lexington Books
- (1991) Service Quality, Multidisciplinary and Multinational Perspectives , pp. 3-22
- Gummesson, E.¹

14
- 0003680461
- New York: ISQA - International Service Quality Association
- (1993) Quality Management in Service Organisations - An Interpretation of the Service Quality Phenomenon and a Synthesis of International Research
- Gummesson, E.¹

15
- 85037410745
- Karlstad: CTF Service Research Center, University of Karlstad
- (1987) Quality of Products and Services - A Tentative Synthesis Between Two Models , vol.87 , Issue.3
- Gummesson, E.¹ Grönroos, C.²

16
- 0003638369
- (ed.) Chichester: John Wiley and Sons
- (1982) International Marketing and Purchasing of Industrial Goods: An Interaction Approach
- Håkansson, H.¹

17
- 0004012373
- (eds), London: Routledge
- (1995) Developing Relationships in Business Networks
- Håkansson, H.¹ Snehota, I.²

18
- 0542405153
- The burden of relationships or who's next?
- P. Turnbull D. Yorke and P. Naude (eds), Manchester
- (1995) Proceedings from the 11th Annual IMP Conference , vol.1
- Håkansson, H.¹ Snehota, I.²

19
- 0003752813
- Doctoral Dissertation Series A-6, Turku: Turku School of Economics and Business Administration
- (1994) Exchange Relationships in Professional Services. A Study of Relationship Development in the Advertising Sector
- Halinen, A.¹

20
- 85009887505
- Service quality in professional business services: A relationship approach
- T. Schwarz D. Bowen and S. Brown (eds), London: JAI Press Inc
- (1996) Advances in Services Marketing and Management: Research and Practice , vol.5 , pp. 315-341
- Halinen, A.¹

21
- 0004078962
- Malmö: Liber
- (1982) Marknadsföring För Konkurrenskraft (Marketing for Competitiveness)
- Hammarkvist, K.-O.¹ Håkansson, H.² Mattsson, L.-G.³

22
- 0003948715
- Doctoral Dissertation No. 66, Swedish School of Economics and Business Administration, Helsinki, Finland
- (1997) Perceived Quality in Business Relationships
- Holmlund, M.¹

23
- 0001053682
- Buyer perceived service quality in industrial networks
- March
- (1995) Industrial Marketing Management , vol.24 , Issue.2 , pp. 109-121
- Holmlund, M.¹ Kock, S.²

24
- 46549100024
- Marketing investments and market investments in industrial markets
- (1985) International Journal of Research in Marketing , vol.2 , pp. 85-95
- Johanson, J.¹ Mattsson, L-G.²

25
- 85058698607
- Relationship quality in business-to-business relationships
- P. Turnbull, D. Yorke and P. Naude (eds), Manchester
- (1995) 11th Annual IMP Conference , vol.3
- Kempeners, M.¹

26
- 85037413848
- The role of relational factors in the evaluation of a professional service and the maintenance of long-term relationship with a service provider
- H.G. Gemünden, T. Ritter and A. Walter (eds), Karlsruhe
- (1996) Proceedings from the 12th Annual IMP Conference , vol.1
- Lapierre, J.¹ Deslandes, S.²

27
- 4243690469
- Doctoral Dissertation Sarja A I: Tutkimuksia 20, Tampere: Yritysten taloustieteen ja yksityisoikeuden laitoksen julkaisuja, Tampereen Yliopisto
- (1982) Asiakasohjautuva Palveluiden Tuotantojärjestelmä. Käsitteitä Ja Kliinisiä Sovellutuksia (Customer Oriented Service Production System. Concepts and Theoretical Applications)
- Lehtinen, J.¹

28
- 85037413850
- Formation of relationship quality
- P. Turnbull, D. Yorke and P. Naude (eds), Manchester
- (1995) Proceedings from the 11th Annual IMP Conference , vol.1
- Lehtinen, U.¹ Järvelin, A.-M.²

29
- 0003775868
- Research Report, Helsinki: Service Management Institute
- (1982) Service Quality: A Study of Quality Dimensions
- Lehtinen, U.¹ Lehtinen, J.²

30
- 0000943276
- Two approaches to service quality dimensions
- July
- (1991) The Service Industries Journal , vol.11 , Issue.3 , pp. 287-303
- Lehtinen, U.¹ Lehtinen, J.²

31
- 84911359492
- The nature of customer relationships in services
- T. Swartz, D. Bowen and S. Brown (eds), London: JAI Press Inc
- (1995) Advances in Services Marketing and Management , vol.4 , pp. 141-168
- Liljander, V.¹ Strandvik, T.²

32
- 85037419833
- Doctoral Dissertation No. 92:2, CFT Service Research Center, Edsbruk: Akademitryck AB
- (1992) Kvalitet I Banktjänster. Privatkunders Upplevda Problem Med Banktjänster - En Studie Med Hjälp Av Kritisk-hädelse-metoden (Quality in Banking Services. Problems in Banking Services Experienced By Private Customers - A Study With the Aid of the Critical Incident Technique)
- Olsen, M.¹

33
- 0003677606
- Oxford: Blackwell
- (1992) Health Service Quality: An Introduction to Quality Methods for Health Services
- Ovretveit, J.¹

34
- 0040983977
- Buyer-seller relationships; A conceptual model and empirical investigation
- Summer
- (1994) Journal of Marketing Management , vol.6 , Issue.10 , pp. 495-512
- Palmer, A.¹ Bejou, D.²

35
- 0002408510
- A conceptual model of service quality and its implications for future research
- Fall
- (1985) Journal of Marketing , vol.49 , pp. 41-50
- Parasuraman, A.¹ Zeithaml, V.² Berry, L.³

36
- 0001312089
- SERVQUAL; A multiple-item scale for measuring consumer perceptions of service quality
- Spring
- (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-37
- Parasuraman, A.¹ Zeithaml, V.² Berry, L.³

37
- 3242660262
- Reassessment of expectations as a comparison standard in measuring service quality: Implications for future research
- Jan
- (1994) Journal of Marketing , vol.58 , pp. 111-124
- Parasuraman, A.¹ Zeithaml, V.² Berry, L.³

38
- 0003821850
- Boston: Harvard Business School Press
- (1996) The Loyalty Effect - The Hidden Force Behind Growth, Profits, and Lasting Value
- Reichheld, F.¹

39
- 0003940634
- Doctoral Dissertation No.55, Helsinki: Swedish School of Economics and Business Administration
- (1994) The Nature of Customer Relationship Profitability. Analysis of Relationships and Customer Bases in Retail Banking
- Storbacka, K.¹

40
- 84945180805
- Managing customer relationships for profit: The dynamics of relationship quality
- (1994) International Journal of Service Industry Management. Special Issue on Relationship Marketing , vol.5 , Issue.5 , pp. 21-38
- Storbacka, K.¹ Strandvik, T.² Grönroos, C.³

41
- 0001997876
- Managing quality in business-to-business services
- (1993) European Journal of Marketing , vol.27 , Issue.1 , pp. 5-21
- Szimigin, I.¹

42
- 85037405999
- Studying relationships in industrial and services marketing
- Manchester
- (1995) 11th Annual IMP Conference
- Törnroos, J.-A.¹ Strandvik, T.²

43
- 85037408402
- Service quality perception during professional business-to-business service relationships: Differences between stages
- W. Biemans and P. Ghauri (eds), Groningen
- (1994) 10th Annual IMP Conference , vol.2
- Venetis, K.¹

44
- 0002904531
- Understanding the value of a relationship
- (1995) Asia-Australia Marketing Journal , vol.2 , Issue.1 , pp. 55-66
- Wilson, D.¹ Jantrania, S.²

45
- 0002626642
- Bonding and commitment in buyer-seller relationships: A preliminary conceptualisation
- (1986) Industrial Marketing and Purchasing , vol.1 , Issue.3 , pp. 44-58
- Wilson, D.¹ Mummalaneni, V.²

46
- 0002642425
- Using neural networks analysis to evaluate buyer-seller relationships
- (1994) European Journal of Marketing , vol.23 , Issue.2 , pp. 109-122
- Wray, B.¹ Palmer, A.² Bejou, D.³

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.