A process theory of relationship ending

International Journal of Service Industry Management

Volumn 13, Issue 2, 2002, Pages 163-180

  Halinen, Aino ^a   Tähtinen, Jaana ^b  

^a UNIVERSITY OF TURKU   (Finland)

^b UNIVERSITY OF OULU   (Finland)

Author keywords

Business development; Channel relations; Research; Service; Termination

Indexed keywords

EID: 0035998711     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230210425359     Document Type: Article

References (60)

1. Beautiful exit: How to leave your business partner
2. Dyadic business relationships within a business network context
3. Customer satisfaction cues to support market segmentation and explain switching behavior
4. The service provider switching model (SPSM). A model of consumer switching behavior in the services industries
5. Accomplishing relationship disengagement
6. Service failure and loyalty: An exploratory empirical study of airline customers
7. A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction
8. Using structural factors to assess the risk of failure in agency-client relations
9. The effect of trust and commitment on retention of high-risk professional service customers
10. On the relationship between perceived service quality, service loyalty and switching costs
11. Toward a research map for the study of relationship breakdown
12. A topography of relationship disengagement and dissolution
13. Developing buyer-seller relationships
14. Customer retention, purchasing behavior and relationship substance in professional services
15. The dissolution of intimate relationships: A hazard model
16. Understanding the customer base of service providers: An examination of the differences between switchers and stayers
17. The different roles of satisfaction, trust and commitment in customer relationships
18. The role of economic value, social value, and perceptions of fairness in interorganizational relationship retention decisions
19. The termination of interfirm relationships
20. The dark side of long-term relationships in marketing services
21. Value-driven relational marketing: From products to resources and competencies
22. The burden of relationship or who's next
23. Time and temporality in research design: A review of buyer-seller relationship models
24. The role of embeddedness in the evolution of business networks
25. From dyadic change to changing networks: An analytical framework
26. Vendor consideration and switching behavior for buyers in high-technology markets
27. An exit-voice analysis of supplier relations. The case of the US automobile industry
28. Relationship dissolution model: Antecedents of relationship commitment and the likelihood of dissolving a relationship
29. Customer switching behavior in services industries: An exploratory study
30. Group termination. Completing the study of group development
31. Rules and rituals in disengaging from relationships
32. The influence of relationship trust and commitment on the dissolution of relational exchange
33. Establishing the causes of disaffection in agency-client relations
34. Why do customers switch? The dynamics of satisfaction versus loyalty
35. Business relationships - An interaction perspective
36. Divorce in a relationship: The case of commercial banking
37. Dissolution of a relationship. The salesforce perception
38. The character and significance of strategy process research
39. A preliminary model of relationship termination in marketing channels
40. The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism and neglect
41. Some uninvestigated antecedents of retailer exit intention
42. Voice in business-to-business relationships: Cost-of-exit and demographic antecedents
43. Unexplored antecedents of exiting in a marketing channel
44. Switching paths in customer relationships
45. Time passages: The changing nature of manufacturer-overseas distributor relations in exporting
46. Role of individual attachments in the dissolution of interorganizational relationships
47. The customer exit process - A review and research agenda
48. Managing customer relationships for profit: The dynamics of relationship quality
49. The death of business triads. The dissolution process of a net of companies
50. Profitability in customer portfolio planning
51. Suggestions for studying strategy process: A note
52. Developing an interactive approach to the marketing of professional services