Workforce cross training in call centers from an operations management perspective

Workforce Cross Training

Volumn , Issue , 2007, Pages 211-240

  Aksin, O Zeynep ^a   Karaesmen, Fikri ^a   Örmeci, E Lerzan ^a  

^a KOÇ UNIVERSITY   (Turkey)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85110515979     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (79)

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