Production quality and human factors engineering: A systematic review and theoretical framework

Applied Ergonomics

Volumn 73, Issue , 2018, Pages 55-89

  Kolus, Ahmet ^a   Wells, Richard ^b   Neumann, Patrick ^b,c  

^a KING FAHD UNIVERSITY OF PETROLEUM AND MINERALS   (Saudi Arabia)

^b UNIVERSITY OF WATERLOO   (Canada)

^c RYERSON UNIVERSITY   (Canada)

Author keywords

Human factors Ergonomics; Manufacturing design; Production quality

Indexed keywords

HEALTH RISKS; HUMAN ENGINEERING; MANUFACTURE;

CONCEPTUAL FRAMEWORKS; EMPIRICAL STUDIES; MANUFACTURING DESIGN; MANUFACTURING OPERATIONS; PRODUCTION QUALITY; QUALITY IMPROVEMENT; THEORETICAL FRAMEWORK; WORKSTATION DESIGN;

PRODUCT DESIGN;

CONCEPTUAL FRAMEWORK; EQUIPMENT DESIGN; ERGONOMICS; FATIGUE; HUMAN; HUMAN FACTORS ENGINEERING; INDUSTRY AND INDUSTRIAL PHENOMENA; MANUFACTURING INDUSTRY; OCCUPATIONAL ACCIDENT; OCCUPATIONAL HAZARD; PROCESS DESIGN; PRODUCTION QUALITY; QUALITY CONTROL; REVIEW; RISK FACTOR; SYSTEMATIC REVIEW; WORKLOAD; WORKSTATION DESIGN; DEVICES; INDUSTRY; ORGANIZATION AND MANAGEMENT; STANDARDS; WORKFLOW;

ERGONOMICS; HUMANS; MANUFACTURING AND INDUSTRIAL FACILITIES; MANUFACTURING INDUSTRY; QUALITY CONTROL; WORKFLOW;

EID: 85048721363     PISSN: 00036870     EISSN: 18729126     Source Type: Journal    
DOI: 10.1016/j.apergo.2018.05.010     Document Type: Review

References (83)

1. Ahmad, S., Schroeder, R., The impact of human resource management practices on operational performance: recognizing country and industry differences. J. Oper. Manag. 21:1 (2003), 19–43.
2. Barney, J.B., Ketchen, D.J., Wright, M., The future of resource-based theory. J. Manag. 37 (2011), 1299–1315.
3. Bosch, T., Mathiassen, S.E., Visser, B., de Looze, M.P., van Dieën, J.H., The effect of work pace on workload, motor variability and fatigue during simulated light assembly work. Ergonomics 54:2 (2011), 154–168.
4. Bromiley, P., Rau, D., Operations management and the resource based view: another view. J. Oper. Manag. 41 (2016), 95–106.
5. Chaffin, D.B., Digital human modelling for workspace design. Reviews of Human Factors and Ergonomics 4:1 (2008), 41–74.
6. Cherns, A., The principles of sociotechnical design. Hum. Relat. 29:9 (1976), 783–792.
7. Clegg, C.W., Wall, T.D., Pepper, K., Stride, C., Woods, D., Morrison, D., Cordery, J., Couchman, P., Badham, R., Kuenzler, C., Grote, G., Ide, W., Takahashi, M., Kogi, K., An international survey of the use and effectiveness of modern manufacturing practices. Hum. Factors Ergon. Manuf. 12:2 (2002), 171–191.
8. Côté, J.N., Feldman, A.G., Mathieu, P.A., Levin, M.F., Effects of fatigue on intermuscular coordination during repetitive hammering. Mot. Contr. 12 (2008), 79–92.
9. Cushman, W.H., Rosenberg, D.J., Human Factors in Product Design. 1991, Elsevier, Amsterdam.
10. Das, A., Pagell, M., Behm, M., Veltri, A., Toward a theory of the linkage between safety and quality. J. Oper. Manag. 26 (2008), 521–535.
11. Deming, W.E., Out of the Crisis. 1986, The MIT Press, Cambridge.
12. Di Pasquale, V., Miranda, S., Iannone, R., Riemma, S., A simulator for human error probability analysis (sherpa). Reliab. Eng. Syst. Saf. 139 (2015), 17–32.
13. Dode, P., Greig, M., Zolfaghari, S., Neumann, W.P., Integrating human factors into discrete event simulation: a proactive approach to simultaneously design for system performance and employees' well being. Int. J. Prod. Res. 54:10 (2016), 3105–3117.
14. Drury, C.G., Ergonomics and the quality movement. Ergonomics 40:3 (1997), 249–264.
15. Drury, C.G., Global quality: linking ergonomics and production. Int. J. Prod. Res. 38:17 (2000), 4007–4018.
16. Drury, C.G., Fox, J.G., Human Reliability in Quality Control. 1976, Taylor & Francis, London.
17. Drury, C.G., Maheswar, G., Das, A., Helander, M.G., Improving visual inspection using binocular rivalry. Int. J. Prod. Res. 39:10 (2001), 2143–2153.
18. Dul, J., Ergonomics in management. Proceedings of the XVth Triennial Congress of the International Ergonomics Association and the 7th Joint Conference of the Ergonomics Society of Korea. Seoul, Korea, 2003, 5–6.
19. Dul, J., Neumann, W.P., Ergonomics contributions to company strategies. Appl. Ergon. 40:4 (2009), 745–752.
20. Dul, J., Bruder, R., Buckle, P., Carayon, P., Falzon, P., Marras, W.S., Wilson, J.R., Doelen, B. van der, A strategy for human factors/ergonomics: developing the discipline and profession. Ergonomics 55:4 (2012), 377–395.
21. Edwards, E., Lees, F., The Human Operator in Process Control. 1974, Taylor & Francis, London.
22. Eklund, J.A.E., Ergonomics, quality and continuous improvement—conceptual and empirical relationships in an industrial context. Ergonomics 40:10 (1997), 982–1001.
23. Erdinc, O., Vayvay, O., Ergonomics interventions improve quality in manufacturing: a case study. Int. J. Ind. Syst. Eng. 3:6 (2008), 727–745.
24. Falck, A.-C., Ortengren, R., Rosenqvist, M., Soderberg, R., Proactive assessment of basic complexity in manual assembly: development of a tool to predict and control operator-induced quality errors. Int. J. Prod. Res. 55:15 (2017), 4248–4260.
25. FDA, Device Recalls: a Study of Quality Problems. 1990, U.S. Food and Drug Administration, Rockville.
26. Flynn, B.B., Schroeder, R.G., Sakakibara, S., The impact of quality management practices on performance and competitive advantage. Decision Sciences Journal 26:5 (1995), 659–691.
27. Fritzsche, L., Wegge, J., Schmauder, M., Kliegel, M., Schmidt, K., Good ergonomics and team diversity reduce absenteeism and errors in car manufacturing. Ergonomics 57:2 (2014), 148–161.
28. Givi, Z.S., Jaber, M.Y., Neumann, W.P., Modelling worker reliability with learning and fatigue. Appl. Math. Model. 39:17 (2015), 5186–5199.
29. Givi, Z.S., Jaber, M.Y., Neumann, W.P., Production planning in DRC systems considering worker performance. Comput. Ind. Eng. 87:0 (2015), 317–327.
30. Glock, C.H., Jaber, M.Y., Zolfaghari, S., Production planning for a ramp-up process with learning in production and growth in demand. Int. J. Prod. Res. 50:20 (2012), 5707–5718.
31. Goggins, R.W., Spielholz, P., Nothstein, G.L., Estimating the effectiveness of ergonomics interventions through case studies: implications for predictive cost-benefit analysis. J. Saf. Res. 39:3 (2008), 339–344.
32. Greenhalgh, T., Peacock, R., Effectiveness and efficacy of search methods in systematic reviews of complex evidence: evidence audit of primary sources. Br. Med. J. 331:7524 (2005), 1064–1065.
33. Greig, M.A., Neumann, W.P., Testing of a workstation efficiency evaluator tool. Int. J. Ind. Ergon. 48:0 (2015), 60–69.
34. Greig, M.A., Village, J., Salustri, F.A., Zolfaghari, S., Neumann, W.P., A tool to predict physical workload and task times from workstation layout design data. Int. J. Prod. Res., 2017, 1–18.
35. Griffith, T.L., Dougherty, D.J., Beyond socio-technical systems: introduction to the special issue. J. Eng. Technol. Manag. 19 (2002), 205–216.
36. Grosse, E.H., Glock, C.H., Jaber, M.Y., The effect of worker learning and forgetting on storage reassignment decisions in order picking systems. Comput. Ind. Eng. 66:4 (2013), 653–662.
37. Grosse, E.H., Glock, C.H., Jaber, M.Y., Neumann, W.P., Incorporating human factors in order picking planning models: framework and research opportunities. Int. J. Prod. Res., 2014, 1–23.
38. Grosse, E.H., Glock, C.H., Neumann, W.P., Human factors in order picking: a content analysis of the literature. Int. J. Prod. Res. 55:5 (2017), 1260–1276.
39. Hallberg, Å., Samband mellan arbetsmiljo och kvalitet - en fallstudie. 1995 Working paper, Avdelningen for industriell arbetsvetenskap, LiTH-IKP-R-847 (in Swedish).
40. Hammarskjold, E., Harms-Ringdahl, K., Effect of arm-shoulder fatigue on carpenters at work. Eur. J. Appl. Physiol. Occup. Physiol. 64 (1992), 402–409.
41. Harris, D.B., Chaney, F.B., Human Factors in Quality Assurance. 1969, John Wiley, New York.
42. Helander, M.G., Nagamachi, M., Design for Manufacturability: a Systems Approach to Concurrent Engineering and Ergonomics. 1992, Taylor & Francis, London.
43. Hong, K., Nagarajah, R., Iovenitti, P., Dunn, M., A sociotechnical approach to achieve zero defect manufacturing of complex manual assemblies. Hum. Factors Ergon. Manuf. 17:2 (2007), 137–148.
44. Huzzard, T., The convergence of the quality of working life and competitiveness - a current Swedish literature review. Ekstedt, E., (eds.) Work Life in Transition. National Institute for Working Life, Stockholm, 2003, 1–98.
45. International Ergonomics Association (IEA) Council, The Discipline of Ergonomics. 2014, International Ergonomics Association, 1 http://www.iea.cc/whats/index.html. (Accessed 10 September 2017)
46. Jensen, P.L., Human factors and ergonomics in the planning of production. Int. J. Ind. Ergon. 29:3 (2002), 121–131.
47. Jordan, P.W., Displeasure and how to avoid it. Robertson, S.A., (eds.) Contemporary Ergonomics, 1996, Taylor & Francis, London, 56–61.
48. Kaynak, H., The relationship between total quality management practices and their effects on firm performance. J. Oper. Manag. 21:4 (2003), 405–436.
49. Kim, S.W., Drury, C.G., Lin, L., Ergonomics and quality in paced assembly lines. Hum. Factors Ergon. Manuf. 11:4 (2001), 1–6.
50. Laring, J., Christmansson, M., Kadefors, R., Örtengren, R., Ergosam: a preproduction risk identification tool. Hum. Factors Ergon. Manuf. 15:3 (2005), 309–325.
51. Lloyd, C.J., Towards the Development of More Effective Surface Inspection Methods. 1998, Visual Performance Inc., Cohoes.
52. Moray, N., Sanderson, P., Shief, B., Jackson, R., Kennedy, S., Ting, L., A model and experiment for the allocation of Man and Computer in supervisory control. Proceedings of IEEE International Conference on Cybernetics and Society. Seattle, 1982, 354–358.
53. Neumann, W.P., Dul, J., Human factors: spanning the gap between OM and HRM. Int. J. Oper. Prod. Manag. 30:9 (2010), 923–950.
54. Neumann, W.P., Medbo, P., Integrating human factors into discrete event simulations of parallel flow strategies. Prod. Plann. Cont. 20:1 (2009), 3–16.
55. Neumann, W.P., Medbo, L., Ergonomics and productivity in two material supply concepts: big box vs. narrow bins. Int. J. Ind. Ergon. 40:5 (2010), 541–548.
56. Neumann, W.P., Medbo, P., Simulating operator learning during production ramp-up in parallel vs. serial flow production. Int. J. Prod. Res. 55:3 (2016), 1–13.
57. Neumann, W.P., Village, J., Ergonomics action research II: a framework for integrating Hf into work system design. Ergonomics 55:10 (2012), 1140–1156.
58. Neumann, W.P., Kihlberg, S., Medbo, P., Mathiassen, S.E., Winkel, J., A case study evaluating the ergonomic and productivity impacts of partial automation strategies in the electronics industry. Int. J. Prod. Res. 40 (2002), 4059–4075.
59. Neumann, W.P., Winkel, J., Medbo, L., Magneberg, R., Mathiassen, S.E., Production system design elements influencing productivity and ergonomics: a case study of parallel and serial flow strategies. Int. J. Oper. Prod. Manag. 26:8 (2006), 904–923.
60. Oliver, N., Human factors in the implementation of just-in-time production. Int. J. Oper. Prod. Manag. 10:4 (1990), 32–40.
61. Onyema, E.O., Assessing the relationship between human resource management and employee job satisfaction: a case study of a food and beverage company. J. Bus. Adm. Res. 3:1 (2014), 71–81.
62. Park, S.H., Antony, J., Robust Design for Quality Engineering and Six Sigma. 2008, New World Scientific Publishing, New Jersey.
63. Perez, J., de Looze, M.P., Bosch, T., Neumann, W.P., Discrete event simulation as an ergonomic tool to predict workload exposures during systems design. Int. J. Ind. Ergon. 44:2 (2014), 298–306.
64. Prahalad, C.K., The blinders of dominant logic. Long. Range Plan. 37 (2004), 171–179.
65. Rose, L.M., Orrenius, U.E., Neumann, W.P., Work environment and the bottom line: survey of tools relating work environment to business results. Human Factors and Ergonomics in Manufacturing and Service Industries 23:5 (2013), 368–381.
66. Ryan, B., Qu, R., Schock, A., Parry, T., Integrating human factors and operational research in a multidisciplinary investigation of road maintenance. Ergonomics 54:5 (2011), 436–452.
67. Samson, D., Terziovski, M., The relationship between total quality management practices and operational performance. J. Oper. Manag. 17 (1999), 393–409.
68. Sheridan, T.B., Task allocation and supervisory control. Helander, M., (eds.) Handbook of Human Computer Interaction, 1988, Elsevier, Amsterdam.
69. Sobhani, A., Wahab, M.I.M., Neumann, P.W., Investigating work-related ill health effects in optimizing the performance of manufacturing systems. Eur. J. Oper. Res. 241:3 (2015), 708–718.
70. Sobhani, A., Wahab, M.I.M., Neumann, P.W., Integrating ergonomics aspects into operations management performance optimization models: a modeling framework. IIE Transactions on Occupational Ergonomics and Human Factors 4:1 (2016), 19–37.
71. Sundin, A., Christmansson, M., Larsson, M., A different perspective in participatory ergonomics in product development improves assembly work in the automotive industry. Int. J. Ind. Ergon. 33:1 (2004), 1–14.
72. Taguchi, G., Introduction to Quality Engineering. 1986, UNIPUB, White Plains.
73. Taguchi, G., Elsayed, E.A., Hsiang, T., Quality Engineering in Production Systems. 1988, McGraw Hill, New York.
74. Theberge, N., Neumann, W.P., The relative role of safety and productivity in Canadian ergonomists' professional practices. Relations Industrielles/Industrial Relations 68 (2013), 387–408.
75. Tian, R., Duffy, V.G., Computerized task risk assessment using digital human modeling based job risk classification model. Comput. Ind. Eng. 61:4 (2011), 1044–1052.
76. Tracey, M., Vonderembse, M., Lim, J.-S., Manufacturing technology and strategy formulation: keys to enhancing competitiveness and improving performance. J. Oper. Manag. 17 (1999), 411–428.
77. Turner, W.C., Mize, J.H., Case, K.E., Nazemetz, J.W., Introduction to Industrial and Systems Engineering. 1993, Prentice Hall, Upper Saddle River.
78. UNIDO, Product Quality: a Guide for Small and Medium-sized Enterprises. 2006, United Nations Industrial Development Organization, Vienna.
79. Village, J., Greig, M., Salustri, F., Zolfaghari, S., Neumann, W.P., An ergonomics action research demonstration: integrating human factors into assembly design processes. Ergonomics 57 (2014), 1574–1589.
80. Village, J., Greig, M., Zolfaghari, S., Salustri, F., Neumann, W.P., Adapting engineering design tools to include human factors. IIE Transactions on Occupational Ergonomics and Human Factors 2:1 (2014), 1–14.
81. Village, J., Searcy, C., Salustri, F., Neumann, W.P., Design for human factors (DFHF): a grounded theory for integrating human factors into production design processes. Ergonomics 58:9 (2015), 1529–1546.
82. Walker, H., Klassen, R., Sarkis, J., Seuring, S., Sustainable operations management: recent trends and future directions. Int. J. Oper. Prod. Manag. 34:5 (2014), 1–11.
83. Wells, R., Kolus, A., Neumann, P., Similarity of risk factors for musculoskeletal disorders and poor product quality. Proceedings of the Association of Canadian Ergonomists (ACE) 48th Annual Conference. Canada, Alberta, 2017.