Quality assessment of airline baggage handling systems using SERVQUAL and BWM

Tourism Management

Volumn 66, Issue , 2018, Pages 85-93

  Rezaei, Jafar ^a   Kothadiya, Oshan ^a   Tavasszy, Lori ^a   Kroesen, Maarten ^a  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Baggage handling; Best worst method; BWM; Quality; SERVQUAL

Indexed keywords

AIR TRANSPORTATION; CARGO HANDLING; TRANSPORTATION SYSTEM;

EID: 85035358442     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2017.11.009     Document Type: Article

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