Fatal service failures across cultures

Journal of Hospitality and Leisure Marketing

Volumn 8, Issue 1-2, 2001, Pages 93-111

  Liu, Tsung Chi ^a   Warden, Clyde A ^b   Lee, Chi Hsun ^c   Huang, Chi Tsun ^d  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^b CHAOYANG UNIVERSITY OF TECHNOLOGY   (Taiwan)

^c NATIONAL UNITED UNIVERSITY   (Taiwan)

^d KUN SHAN UNIVERSITY   (Taiwan)

Author keywords

Catastrophe theory; Critical incident technique; Recovery strategy; Restaurant industry; Service failures

Indexed keywords

EID: 33746594949     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v08n01_07     Document Type: Article

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