A predictive model of self-managing work team effectiveness

Human Relations

Volumn 49, Issue 5, 1996, Pages 643-676

  Cohen, Susan G ^a   Ledford Jr , Gerald E ^a   Spreitzer, Gretchen M ^a  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

Employee involvement; Self managing work teams; Service sector; Supervisory behavior; Team effectiveness; Work design

Indexed keywords

EID: 0038877602     PISSN: 00187267     EISSN: None     Source Type: Journal    
DOI: 10.1177/001872679604900506     Document Type: Article

References (68)

1. ADLER, P. S. Time and motion regained. Harvard Business Review, 1993, 71(1), 97-109.
2. ANCONA, D. G., & CALDWELL, D. F. Bridging the boundary: External activity and performance in organizational teams. Administrative Science Quarterly, 1992, 37, 634-665.
3. BAGOZZI, R. R., & YI, Y. On the evaluation of structural equations models. Journal of the Academy of Marketing Science, 1988, 16, 74-94.
4. BANDURA, A. Self-efficacy mechanism in human agency. American Psychologist, 1982, 37, 122-147.
5. BEEKUN, R. I. Assessing the effectiveness of sociotechnical interventions: Antidote or fad? Human Relations, 1989, 47, 877-897.
6. CAMMANN, C., FICHMAN, M., JENKINS, D. G., JR., & KLESH, J. R. Assessing the attitudes and perceptions of organizational members. In S. E. Seashore, E. E. Lawler, P. H. Mirvis, and C. Cammann (Eds.), Assessing organizational change. New York: Wiley, 1983, pp. 71-138.
7. CAMPION, M. A., MEDSKER, G. J., & HIGGS, A. C. Relations between work group characteristics and effectiveness: Implications for designing effective work groups. Personnel Psychology, 1993, 46, 823-847.
8. COHEN, S. G. Designing effective self-managing work teams. In M. Beyerlein (Ed.), Advances in interdisciplinary studies of work teams, (Vol. 1). Greenwich, CT: JAI Press, 1994.
9. COHEN, S. G., & DENISON, D. R. Flight attendant teams. In J. R. Hackman (Ed.), Groups that work (and those that don't): Creating conditions for effective teamwork. San Francisco: Jossey-Bass, 1990, pp. 382-397.
10. COHEN, S. G., & LEDFORD, G. E., Jr. The effectiveness of self-managing teams: A quasi-experiment. Human Relations, 1994, 47, 13-43.
11. COHEN, S. G., & SPREITZER, G. M. Employee Involvement: The Impact of Self-Managing Work Teams on Productivity, Customer Satisfaction, and Employee Quality of Work Life. Paper presented at the Academy of Management, Dallas, Texas, 1994.
12. CORDEREY, J. L., MUELLER, W. S., & SMITH, L. M. Attitudinal and behavioral effects of autonomous group working: A longitudinal field study. Academy of Management Journal, 1991, 34, 464-476.
13. CUMMINGS, T. G. Self-regulating work groups: A sociotechnical synthesis. Academy of Management Review, 1978, 3, 625-634.
14. CUMMINGS, T. G. Designing effective work groups. In P. C. Nystrom, III and W. H. Starbuck (Eds.), Handbook of organizational design (Vol. 2). London: Oxford, 1981, pp. 250-271.
15. CUMMINGS, T. G., & GRIGGS, W. H. Workers' reactions to autonomous work groups -conditioning for functioning, differential effects, and individual differences. Organization & Administrative Sciences, 1977, 7, 87-100.
16. DENISON, D. R. Sociotechnical design and self-managing work groups: The impact of control. Journal of Occupational Behavior, 1982, 3, 297-314.
17. GALBRAITH, J. R. Organization design. Reading, MA: Addison-Wesley, 1977.
18. GLADSTEIN, D. L. Groups in context: A model of task group effectiveness. Administrative Science Quarterly, 1984, 29, 499-517.
19. GOODMAN, P. S. Assessing organizational change: The Ruston quality of work life experiment. New York: Wiley Interscience, 1979.
20. GOODMAN, P. S., RAVLIN, E., & ARGOTE, L. Current thinking about groups: Setting the stage for new ideas. In P. S. Goodman (Ed.), Designing effective work groups. San Francisco: Jossey-Bass, 1986, pp. 1-33.
21. GOODMAN, P. S., RAVLIN, E., & SCHMINKE, M. Understanding groups in organizations. In L. L. Cummings and B. M. Staw (Eds.), Research in organizational behavior (Vol. 9). Greenwich, CT: JAI Press, 1987, pp. 121-173.
22. GOODMAN, P. S., DEVADAS, R., & HUGHSON, T. L. Groups and productivity: Analyzing the effectiveness of self-managing teams. In J. P. Campbell and R. J. Campbell (Eds.), Productivity in organizations. San Francisco: Jossey-Bass, 1988, pp. 295-325.
23. GUZZO, R. A., JETTE, R. D., & KATZELL, R. A. The effects of psychologically based intervention programs on worker productivity: A meta-analysis. Personnel Psychology, 1985, 38, 275-291.
24. GUZZO, R. A., & SHEA, G. P. Group performance and intergroup relations in organizations. In M. D. Dunnette and L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2d ed., Vol. 3). Palo Alto, CA: Consulting Psychologists Press, 1992, pp. 269-313.
25. GUZZO, R. A., YOST, P. R., CAMPBELL, R .J., & SHEA, G. P. Potency in groups: Articulating a construct. British Journal of Social Psychology, 1993, 32, 87-106.
26. HACKMAN, J. R. Survey of work team characteristics. In J. R. Hackman (Ed.), A set of methodologies for research on task performing groups. New Haven, CT: Yale University, 1982.
27. HACKMAN, J. R. The psychology of self-management in organizations. In M. S. Pallak and R. O. Perloff (Eds.), Psychology and work: Productivity, change, and employment. Washington, D.C.: American Psychological Association, 1986, pp. 87-136.
28. HACKMAN, J. R. The design of work teams. In J. W. Lorsch (Ed.), Handbook of organizational behavior. Englewood Cliffs, NJ: Prentice-Hall, 1987, pp. 315-342.
29. HACKMAN, J. R., & LAWLER, E. E. Employee reactions to job characteristics. Journal of Applied Psychology, 1971, 55, 159-170.
30. HACKMAN, J. R., & MORRIS, C. G. Group tasks, group interaction process, and group performance effectiveness: A review and proposed integration. In L. Berkowitz (Ed.), Advances in experiential social psychology (Vol. 9). New York: Academic Press, 1975.
31. HACKMAN, J. R., & OLDHAM, G. R. Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 1976, 16, 250-279.
32. HACKMAN, J. R., & OLDHAM, G. R. Work redesign. Reading, MA: Addison-Wesley, 1980.
33. JACKSON, J. Structural characteristics of norms. In I. D. Steiner and M. Fishbein (Eds.), Current studies in social psychology. New York: Holt, Rinehart and Winston, 1965, pp. 301-309.
34. JAMES, L. A., & JAMES, L. R. Integrating work environment perceptions: Explorations in the measurement of meaning. Journal of Applied Psychology, 1989, 74, 739-751.
35. JORESKOG, K. G., & SORBOM, D. LISREL 7: A guide to the program and applications (2nd ed.). Chicago: SPSS Inc., 1989.
36. KABANOFF, B., & O'BRIEN, G. E. The effects of task type and cooperation upon group products and performance. Organizational Behavior and Human Performance, 1979, 23, 163-181.
37. KOLODNY, H. F., & KIGGUNDU, M. N. Towards the development of a sociotechnical systems model in woodlands mechanical harvesting. Human Relations, 1980, 33, 623-645.
38. LARSON, C. E., & LEFASTO, F. M. Teamwork. Newbury Park, CA: Sage, 1989.
39. LAWLER, E. E., III. Motivation in work organizations. Monterey, CA: Brooks/Cole, 1973.
40. LAWLER, E. E., III. High-involvement management. San Francisco: Jossey-Bass, 1986.
41. LAWLER, E. E., III. The ultimate advantage: Creating the high involvement organization. San Francisco: Jossey-Bass, 1992.
42. LAWLER, E. E., MOHRMAN, S. A., & LEDFORD, G. E., Jr. Employee involvement and total quality management: Practices and results in Fortune 1000 companies. San Francisco: Jossey-Bass, 1992.
43. LIKERT, R. New patterns of management. New York: McGraw-Hill, 1961.
44. LOCKE, E. A., & SCHWEIGER, D. M. Participation in decision-making: One more look. In B. M. Staw (Ed.), Research in organizational behavior (Vol. 1). Greenwich, CT: JAI Press, 1979.
45. MANZ, C. C. Self-leadership: Toward an expanded theory of self-influence processes in organizations. Academy of Management Review, 1986, 11, 585-600.
46. MANZ, C. C., & SIMS, H. P. Leading self-managing groups: A conceptual analysis of a paradox. Economic and industrial democracy, 1986, 7, 141-165.
47. MANZ, C. C., & SIMS, H. P. Leading workers to lead themselves: The external leadership of self-managing work teams. Administrative Science Quarterly, 1987, 32, 106-128.
48. MANZ, C. C., & SIMS, H. P. Superleadership: Leading others to lead themselves. Englewood Cliffs, NJ: Prentice-Hall, 1989.
49. MCGRATH, J. E. Social psychology: A brief introduction. New York: Holt, 1965.
50. MCGREGOR, D. The human side of enterprise. New York: McGraw-Hill, 1960.
51. MILLER, K I., & MONGE, P. R. Participation, satisfaction, and productivity: A meta-analytic review. Academy of Management Journal, 1986, 29, 727-753.
52. MILLS, P. K. Self-management: Its control and relationship to other organizational properties. Academy of Management Review, 1983, 8, 445-453.
53. MOHRMAN, S. A., COHEN, S. G., & MOHRMAN, A. M. Designing team-based organizations: New forms for knowledge work. San Francisco: Jossey Bass, 1995.
54. MOWDAY, R., & STEERS, R. M. The measurement of organizational commitment. Journal of Vocational Behavior, 1979, 14, 224-247.
55. NIEHOFF, B. P., & MOORMAN, R. H. Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 1993, 36, 527-566.
56. PASMORE, W. A. Designing effective organizations: The sociotechnical systems perspective. New York: Wiley, 1988.
57. PEARCE, J. A., & RAVLIN, E. C. The design and activation of self-regulating work groups. Human Relations, 1987, 40, 751-781.
58. ROUSSEAU, D. M. Technological differences in job characteristics, employee satisfaction and motivation: A synthesis of job design research and sociotechnical system theory. Organizational Behavior and Human Performance, 1977, 19, 18-42.
59. SCHNEIDER, B., & BOWEN, D. E. Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 1985, 70, 423-433.
60. SHEA, G. P., & GUZZO, R. A. Groups as human resources. In K. R. Rowland and G. R. Ferris (Eds.), Research in personnel and human resources management (Vol. 5). Greenwich, CT: JAI Press, 1987, pp. 323-356.
61. STEERS, R. M. Introduction to organizational behavior. Santa Monica, CA: Goodyear, 1981.
62. STEINER, I. D. Group process and productivity. New York: Academic Press, 1972.
63. SUNDSTROM, E., DE MEUSE, K. P., & FUTRELL, D. Work teams: Applications and effectiveness. American Psychologist, 1990, 45, 120-133.
64. SUSMAN, G. I. Autonomy at work: A sociotechnical analysis of participative management. New York: Praeger, 1976.
65. THOMPSON, J., & TUDEN, A. Strategies, structures and processes of organizational decisions. In J. D. Thompson et al. (Eds.), Comparative studies in administration. Pittsburgh: University of Pittsburgh Press, 1959.
66. TURNER, A. N., & LAWRENCE, P. R. Industrial jobs and the worker. Boston: Harvard University, School of Business Administration, 1965.
67. WAGNER, J. A., III. Participation's effects on performance and satisfaction: A reconsideration of the research evidence. Academy of Management Review, 1994, 19, 312-330.
68. WALL, T. D., KEMP, N. J., JACKSON, P. R., & CLEGG, C. W. Outcomes of autonomous workgroups: A long-term field experiment. Academy of Management Journal, 1986, 29, 280-304.