Impact of delay announcements in call centers: An empirical approach

Operations Research

Volumn 65, Issue 1, 2017, Pages 242-265

  Aksin, Zeynep ^a   Ata, Baris ^b   Emadi, Seyed Morteza ^c   Su, Che Lin ^b  

^a KOÇ UNIVERSITY   (Turkey)

^b UNIVERSITY OF CHICAGO   (United States)

^c UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

Abandonment; Delay announcement; Equilibrium; Structural estimation

Indexed keywords

COSTS; NONLINEAR EQUATIONS; PHASE EQUILIBRIA; REGRESSION ANALYSIS;

ABANDONMENT; COX REGRESSION ANALYSIS; DELAY ANNOUNCEMENT; MARKOVIAN APPROXIMATION; METHODOLOGICAL CONTRIBUTIONS; OPTIMAL STOPPING PROBLEM; STRUCTURAL ESTIMATION; STRUCTURAL PARAMETER;

COST BENEFIT ANALYSIS;

EID: 85016038007     PISSN: 0030364X     EISSN: 15265463     Source Type: Journal    
DOI: 10.1287/opre.2016.1542     Document Type: Article

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