The impact of delay announcements in many-server queues with abandonment

Operations Research

Volumn 57, Issue 1, 2009, Pages 66-81

  Armony, Mor ^a   Shimkin, Nahum ^b   Whitt, Ward ^c  

^a NEW YORK UNIVERSITY   (United States)

^b TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

^c Columbia University ^*  (United States)

Author keywords

Approximations; Balking and reneging; Queues: Applications

Indexed keywords

APPROXIMATIONS; AVERAGE DELAYS; BALKING AND RENEGING; CUSTOMER CONTACT CENTERS; CUSTOMER RESPONSE; EXISTENCE AND UNIQUENESS; FIXED DELAYS; FLUID MODELS; INSTANT MESSAGING; MONOTONICITY CONDITIONS; MULTIPLE EQUILIBRIUM; PERFORMANCE ANALYSIS; PERFORMANCE IMPACTS; QUEUES: APPLICATIONS; SERVER QUEUES; STATE DELAYS;

CUSTOMER SATISFACTION; PLASMA FLOW; PLASMAS; QUEUEING THEORY; STOCHASTIC MODELS;

SALES;

EID: 61449157245     PISSN: 0030364X     EISSN: 15265463     Source Type: Journal    
DOI: 10.1287/opre.1080.0533     Document Type: Article

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