How do delay announcements shape customer behavior? an empirical study

Management Science

Volumn 63, Issue 1, 2017, Pages 1-20

  Yu, Qiuping ^a   Allon, Gad ^b   Bassamboo, Achal ^b  

^a INDIANA UNIVERSITY   (United States)

^b NORTHWESTERN UNIVERSITY   (United States)

Author keywords

Customer abandonment; Delay announcement; Patience time; Structural estimation

Indexed keywords

COSTS;

CUSTOMER ABANDONMENT; DELAY ANNOUNCEMENT; EMPIRICAL APPROACH; FUNDAMENTAL MECHANISMS; NONPARAMETRIC APPROACHES; PATIENCE TIME; STRUCTURAL ESTIMATION; STRUCTURAL MODELING;

SALES;

EID: 85012074011     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.2015.2335     Document Type: Article

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