Service performance analysis and improvement for a ticket queue with balking customers

Management Science

Volumn 53, Issue 6, 2007, Pages 971-990

  Xu, Susan H ^a   Gao, Long ^a   Ou, Jihong ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Heuristics; Markov queues; Quasi birth and death processes; Service improvement; Service systems; Ticket queue

Indexed keywords

QUASI-BIRTH-AND-DEATH PROCESSES; SERVICE IMPROVEMENT; SERVICE SYSTEMS; TICKET QUEUE;

HEURISTIC METHODS; MARKOV PROCESSES; MATHEMATICAL MODELS; PROBABILITY; TICKET ISSUING MACHINES;

CUSTOMER SATISFACTION;

EID: 38549100200     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1060.0660     Document Type: Article

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