Exploring Knowledge-Intensive Business Services: Knowledge Management Strategies

Exploring Knowledge-Intensive Business Services: Knowledge Management Strategies

Volumn , Issue , 2012, Pages 1-277

  Di Bernardo, Barbara ^a   Grandinetti, Roberto ^a   Di Maria, Eleonora ^a  

^a UNIVERSITY OF PADOVA   (Italy)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85006380383     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1057/9781137008428     Document Type: Book

References (396)

1. Abbott, A. (2001) Chaos of Disciplines (Chicago: University of Chicago Press).
2. Achtenhagen, L., Naldi, L. and Melin, L. (2010) "Business Growth - Do Practitioners and Scholars Really Talk about the Same Thing?," Entrepreneurship Theory and Practice, 34 (2), 289-316.
3. Albors, J., Ramos, J. C. and Hervas, J. L. (2008) "New Learning Network Paradigms: Communities of Objectives, Crowdsourcing, Wikis and Open Source International," The Journal of Information Management, 28(3), 194-202.
4. Alvesson, M. (1993) "Organizations as Rhetoric: Knowledge-Intensive Firms and the Struggle with Ambiguity," Journal of Management Studies, 37, 1530-47.
5. Amason, A. and Sapienza, H. (1997) "The Effects of Top Management Team Size and Interaction Norms on Cognitive and Affective Conflict," Journal of Management, 23(4), 495-516.
6. Amason, A., Shrader, R., and Tompson, G. (2006) "Newness and Novelty: Relating Top Management Team Composition to New Venture Performance," Journal of Business Venturing, 21, 125-48.
7. Ancona, D. and Caldwell, D. (1992) "Demography and Design: Predictors of New Product Team Performance," Organization Science 3, 321-41.
8. Andersson, M. and Hellerstedt, K. (2009) "Location Attributes and Start-Ups in Knowledge-Intensive Business Services," Industry and Innovation, 16(1), 103-21.
9. Andersson, M. and Karlsson, C. (2006) "Regional Innovation Systems in Small and Medium Sized Regions," in B. Johansson, C. Karlsson, and R. Stough (eds) The Emerging Digital Economy Advances in Spatial Science (Berlin: Springer).
10. Andreatos, A. (2007) "Virtual Communities and their Importance for Informal Learning," International Journal of Computers, Communications and Control, 2(1), 39-47.
11. Antonelli, C. (2000) "New Information Technology and Localized Technological Change in the Knowledge-Based Economy," in M. Boden and I. Miles (eds) Services and the Knowledge-Based Economy (London: Continuum).
12. Antonietti, R. and Cainelli, G. (2008) "Spatial Agglomeration, Technology and Outsourcing of Knowledge-Intensive Business Services: Empirical Insights from Italy," International Journal of Services Technology and Management, 10(2/3/4), 273-98.
13. Antonietti, R., Ferrante, M. R. and Leoncini, R. (2012) "Spatial Agglomeration, Production Technology and the Choice to Make and/or Buy: Empirical Evidence from the Emilia Romagna Machine Tool Industry," Regional Studies, DOI: 10.1080/00343404.2012.657169.
14. Argyris, C. (1996) "Actionable Knowledge: Design Causality in the Service of Consequential Theory," Journal of Applied Behavioral Science 32, 390-406.
15. Arora, A., Gambardella, A., and Rullani, E. (1997) "Division of Labor and the Locus of Inventive Activity," The Journal of Management and Governance 1, 123-40.
16. Arribas, I. and Vila, J. (2007) "Human Capital Determinants of The Survival of Entrepreneurial Service Firms in Spain," International Entrepreneurship and Management Journal, 3(3), 309-22.
17. Arzaghi, M. and Henderson Vernon, J. (2008) "Networking off Madison Avenue," Review of Economic Studies 75, 1011-38.
18. Asheim, B. T. (2002) "Temporary Organizations and Spatial Embeddedness of Learning and Knowledge Creation," Geografiska Annaler, 84B(2), 1-14.
19. Asheim, B. T. and Gertler, M. (2005) "The Geography of Innovation: Regional Innovation Systems," in J. Fagerberg, D. C. Mowery, and R. R. Nelson (eds) The Oxford Handbook of Innovation (Oxford: Oxford University Press).
20. Asheim, B. (2007) "Differentiated Knowledge Bases and Varieties of Regional Innovation Systems," Innovation, 20(3), 223-41.
21. Aslesen, H. and Isaksen, A. (2007) "New Perspectives on Knowledge-Intensive Services and Innovation," Geography Annuary 89, 45-8.
22. Aslesen, H. W. and Isaksen, A. (2010) "Knowledge-Intensive Business Services as Knowledge Mediators in Different Regional Contexts: The Case of Norway," in D. Doloreux, M. Freel, R. and Shearmur (eds) Knowledge-Intensive Business Services: Geography and Innovation (Farnham: Ashgate).
23. Baláž, V. (2004) "Knowledge-Intensive Business Services in Transition Economies," The Service Industries Journal, 24(4), 83-100.
24. Baldwin, C. Y. and Clark, K. B. (1997) "Managing in an Age of Modularity," Harvard Business Review, 75(5), 84-94.
25. Baldwin, C. Y. and Clark, K. B. (2000) Design Rules - Vol. 1: The Power of Modularity (Cambridge, MA: MIT Press).
26. Bamberger, M. (2000) (ed.) Integrating Quantitative and Qualitative Research in Development Projects (Herndon, VA: The World Bank Publications).
27. Bantel, K. and Jackson, S. (1989) "Top Management and Innovations in Banking: Does the Composition of the Top Team Make a Difference?," Strategic Management Journal 10, 107-24.
28. Barras, R. (1986) "Towards a Theory of Innovation in Services," Research Policy 15, 161-73.
29. Barras, R. (1990) "Interactive Innovation in Financial and Business Services: The Vanguard of the Service Revolution," Research Policy, 19, 215-37.
30. Barringer, B. R. and Harrison, J. S. (2000) "Walking a Tightrope: Creating Value Through Interorganizational Relationships," Journal of Management, 26(3), 367-403.
31. Baum, R. and Locke, E. (2004) "The Relationship of Entrepreneurial Traits, Skill, and Motivation to Subsequent Venture Growth," Journal of Applied Psychology, 89(4), 587-98.
32. Baumol, W. J. (1967) "Macroeconomics of Unbalanced Growth: The Anatomy of an Urban Crisis," American Economic Review, 57(3), 415-26.
33. Baumol, W. J. and Bowen, W. (1966) Performing Arts: The Economic Dilemma (New York: Twentieth Century Fund).
34. Bayer, S. and Gann, D. (2006) "Balancing Work: Bidding Strategies and Workload Dynamics in a Project-Based Professional Service Organization," System Dynamics Review, 22(3), 185-211.
35. Beckman, C., Burton, D. and O'Reilly, C. (2007) "Early Teams: The Impact of Team Demography on VC Financing and Going Public," Journal of Business Venturing, 22, 147-73.
36. Beekman, A. V. and Robinson, R. B. (2004) "Supplier Partnerships and the Small, High-Growth Firm: Selecting for Success," Journal of Small Business Management, 42(1), 59-77.
37. Behboudi, M. and Hart, D. (2006) "Knowledge Intermediaries: What are they and what do they do?" Proceedings of 9th Australian Conference on Knowledge Management and Intelligent Decision Support (ACKMIDS), December 11-12, 2006, Melbourne, Australia.
38. Behboudi, M. and Hart, D. (2008) "Human Knowledge Intermediaries for Successful Knowledge Reuse and Sharing," Proceedings of the 5th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM), October 9-10, 2008, New York, USA, 53-60.
39. Belch, M. A. (2005) "Teen Internet Mavens: Influence in Family Decision Making," Journal of Business Research, 58(5), 569-75.
40. Bennet, R. J., Graham, D. J. and Bratton, W. (1999) "The Location and Concentration of Businesses in Britain: Business Clusters, Business Services, Market Coverage and Local Economic Development," Transactions of The Institute of British Geographers, New Series, 24(4), 393-420.
41. Bessant, J. and Rush, H. (2000) "Innovation Agents and Technology Transfer," in M. Boden and I. Miles (eds) Services and the Knowledge Based Economy (London and New York: Continuum).
42. Bettencourt, L. A., Ostrom, A., Brown, S. and Roundtree, R. (2002) "Client Co-Production in Knowledge-Intensive Business Services," California Management Review, 44(4), 100-28.
43. Bih-Ru, L., Wen-Bin, Y. and Nisha, M. (2006) "Enhancing Business Networks Using Social Network Based Virtual Communities," Industrial Management & Data Systems, 106(1), 121-38.
44. Bitner, M. J., Faranda, W. T., Hubbert, A. R. and Zeithaml, V. A. (1997) "Customer Contributions and Roles in Service Delivery," International Journal of Service Industry Management, 8(3), 193-206.
45. Biyalogorsky, E., Gerstner, E., Weiss, D. and Xie, J. (2005) "The Economics of Service Upgrades," Journal of Service Research, 7(3), 234-44.
46. Blomstermo, A., Sharma, D. D. and Sallis, J. (2006) "Choice of Foreign Market Entry Mode in Service Firms," International Marketing Review, 23(2), 211-29.
47. Bolisani, E. and Scarso, E. (2009) "The Role of KIBS in the Technological Renovation of Local Economies: Evidence from the Computer Services Sector," International Journal of Entrepreneurship and Innovation Management, 9(1/2), 29-46.
48. Bonaccorsi, A. and Giannangeli, S. (2010) "One or More Growth Processes? Evidence From New Italian Firms," Small Business Economics, 35(2), 137-52.
49. Boschma, R. (2005) "Proximity and Innovation: A Critical Assessment," Regional Studies, 39(1), 61-74.
50. Braczyk, H. and Schienstock G. (eds) (1996) Kurswechsel in der Industrie? Lean Production in Baden-Württemberg (Stuttgart: Kohlhammer).
51. Bresnahan, T. F. (2002) "Prospects for an Information-Technology-Led Productivity Surge," Innovation Policy and the Economy, NBER Report, 2, 135-62.
52. Brookfield, J. (2008) "Firm Clustering and Specialization: A Study of Taiwan's Machine Tool Industry," Small Business Economics, 30(4), 405-22.
53. Brown, T. (2008) "Design Thinking," Harvard Business Review, 86(6), 84-92.
54. Bruce, M. and Daly, L. (2004) "Lean or Agile: A Solution for Supply Chain Management in the Textiles and Clothing Industry?," International Journal of Operations and Production Management, 24(2), 151-70.
55. Brüderl, J. and Preisendörfer, P. (1998) "Network Support and the Success of Newly Founded Businesses," Small Business Economics, 10, 213-25.
56. Brüderl, J., Preisendorfer, P. and Ziegler, R. (1992) "Survival Chances of Newly Founded Business Organizations," American Sociological Review, 57(2), 227-42.
57. Bruns, E., Ohlhorst, D., Wenzel, B. and Köppel, J. (2009) Erneuerbare Energien in Deutschland: eine Biographie des Innovationsgeschehens (Berlin: Universitätsverlag der TU-Berlin).
58. Bryson, J. R. and Daniels, P. W. (2007) The Handbook of Service Industries (Cheltenham: Elgar).
59. Bryson, J. R., Daniels, P. W. and Warf, B. (2004) Service Worlds: People, Organisations, Technologies (London: Routledge).
60. Bryson, J. R. and Monnoyer, M. C. (2002) "Understanding the Relationship between Services and Innovation: The RESER Review of the European Service Literature on Innovation," The Service Industries Journal, 24(1), 205-22.
61. BT, HP and IBM (2008) A Framework for Service Science Curricula. SSMENetUK Curriculum Conference, University of Manchester, UK, http://www.ssmenetuk.org/docs/ssme_framework.pdf, date accessed June 16, 2009.
62. Butzin, A. and B. Widmaier (2010) "How to Study the Time-Space Dynamics of Knowledge with Innovation Biographies", Final EURODITE WP7 report. July 2010. Institute for Work and Technology (IAT), Gelsenkirchen.
63. Cabigiosu, A. and Camuffo, A. (2011) "Beyond the Mirroring Hypothesis: Product Modularity and Supply-Relations in The Air-Conditioning Industry," Organization Science, DOI: 10.1287/orsc.1110.0655.
64. Cabrera, A. (2002) "Knowledge-Sharing Dilemmas," Organization studies, 23(5), 687-710.
65. Cainelli, G. and Iacobucci, D. (2009) "Do Agglomeration and Technology Affect Vertical Integration? Evidence from Italian Business Groups," International Journal of The Economics of Business, 16(3), 305-22.
66. Cainelli, G. and Iacobucci, D. (2012) "Agglomeration, Related Variety and Vertical Integration," Economic Geography, forthcoming.
67. Calinski, R. B. and Harabasz, J. (1974) "A Dendrite Method for Cluster Analysis," Communications in Statistics, 3, 1-27.
68. Camagni, R. (1991) "Local 'Milieu', Uncertainty and Innovation Networks: Towards a New Dynamic Theory of Economic Space," in R. Camagni (ed.) Innovation Networks: Spatial Perspectives (London: Belhaven Press).
69. Campagnolo, D. and Camuffo, A. (2010) "The Concept of Modularity in Management Studies: A Literature Review," International Journal of Management Reviews, 12(3), 259-83.
70. Casson, M. and Della Giusta, M. (2007) "Entrepreneurship and Social Capital," International Small Business Journal, 25(3), 220-44.
71. Catmull, E. (2008) "How Pixar Fosters Collective Creativity," Harvard Business Review, 86(9), 64-72.
72. Caves, R. E. (2000) Creative Industries: Contracts between Art and Commerce (Cambridge, MA: Harvard University Press).
73. Chandler, G. and Jansen, E. (1992) "The Founder's Self-Assessed Competence and Venture Performance," Journal of Business Venturing, 7(3), 223-36.
74. Chesbrough, H. W. (2003a) Open Innovation (Cambridge: Harvard Business School Press).
75. Chesbrough, H. W. (2003b) "The Era of Open Innovation," Sloan Management Review, 44(3), 35-41.
76. Ciccone, A. (2002) "Agglomeration Effects in Europe," European Economic Review, 46, 213-27.
77. Cillo, P. (2005) "Fostering Market Knowledge Use in Innovation: The Role of Internal Brokers," European Management Journal, 23, 404-12.
78. Cliff, J., Jennings, D. and Greenwood, R. (2006) "New to The Game and Questioning the Rules: The Experiences and Beliefs of Founders who Start Imitative Versus Innovative Firms," Journal of Business Venturing, 21(5), 633-63.
79. Coe, N. M. and Townsend, A. R. (1998) "Debunking the Myth of Localized Agglomerations: The Development of a Regionalized Service Economy in South-East England," Transactions of The Institute of British Geographers, 23(3), 385-404.
80. Coffey, W. J. and Bailly, A. (1992) "Producer Services and Systems of Flexible Production," Urban Studies, 29, 857-68.
81. Coffey, W. J. and Polèse, M. (1987) "Intrafirm Trade in Business Services: Implications for the Location of Office Based Activities," Papers of The Regional Science Association, 62, 71-80.
82. Cohen, M. D. and Levinthal, D. (1990) "Absorptive Capacity: A New Perspective on Learning and Innovation," Administrative Science Quarterly, 35, 128-53.
83. Cohendet, P., Creplet, F. and Dupouët, O. (2006) La Gestion des Connaissances. Firmes et Communautés de Savoir (Paris: Economica).
84. Cohendet, P. and Simon, L. (2007) "Innovation, Knowledge Intensive Firms and Creative Environments," CAS Workshop on Innovation in Firms, Oslo, 30 October-1 November.
85. Colombo, M. and Grilli, L. (2005) "Founders Human Capital and the Growth of The New Technology-Based Firms: A Competence-Based View," Research Policy, 34, 795-816.
86. Confetra (2009) Analisi Strutturale Delle Imprese Nel Settore Dei Servizi Logistici E Di Trasporto, http://www.Confetra.It/It/Centrostudi/Doc_Pdf/QUADERNO%20N.1-2009.pdf, date accessed March 1, 2011.
87. Consoli, D. and Elche-Hortelano, D. (2010) "Variety in the Knowledge Base of Knowledge Intensive Business Services," Research Policy, 39, 1303-10.
88. Cooke, P. and Morgan, K. (1994) "The Regional Innovation System in Baden-Wurttemberg," International Journal of Technology Management, 9(3/4), 394-429.
89. Cooke, P., Heidenreich, M. and Bracyzk, H. (2004) Regional Innovation Systems: The Role of Governances in a Globalized World (London: Routledge).
90. Corrocher, N., Cusmano, L. and Morrison, A. (2009) "Modes of Innovation in Knowledge-Intensive Business Services Evidence From Lombardy," Journal of Evolutionary Economics, 19, 173-96.
91. Coviello, N. and Martin, K. (1999) "Internationalisation of Service SMES: An Integrated Perspective from the Engineering Consulting Industry," Journal of International Marketing, 7(4), 44-66.
92. Crevoisier, O. and Jeannerat, H. (2009) "Territorial Knowledge Dynamics: From the Proximity Paradigm to Multi-location Milieus," European Planning Studies, 17(8), 1223-41.
93. Czarnitzki, D. and Spielkamp, A. (2000) "Business Services in Germany: Bridges for Innovation," ZEW Discussion Paper, 00-52.
94. Dahlqvist, J., Davidsson, P. and Wiklund, J. (2000) "Initial Conditions as Predictors of New Venture Performance: A Replication and Extension of the Cooper et al. Study," Enterprise & Innovation Management Studies, 1(1), 1-17.
95. Daniels, P. W. and Bryson, J. R. (2002) "Manufacturing Services and Servicing Manufacturing: Knowledge-Based Cities and Changing Forms of Production," Urban Studies, 39(5-6), 977-91.
96. David, P. A. and Rullani, F. (2008) "Dynamics of Innovation in an 'Open Source' Collaboration Environment: Lurking, Laboring, and Launching FLOSS Projects on SourceForge," Industrial and Corporate Change, 17(4), 647-710.
97. Davidsson, P. and Honig, B. (2003) "The Role of Social and Human Capital Among Nascent Entrepreneurs," Journal of Business Venturing, 18, 301-33.
98. Davies, M. (2009) "Service Quality Tolerance in Creative Business Service Relationships," The Service Industries Journal, 29(1), 91-110.
99. De Bono, E. (1985) Six Thinking hats: An Essential Approach to Business Management (Boston: Little, Brown, & Company).
100. Delmar, F. and Shane, S. (2006) "Does Experience Matter? The Effect of Founding Team Experience on the Survival and Sales of Newly Founded Ventures," Strategic Organization, 4(3), 215-47.
101. Den Hertog, P. (2000) "Knowledge-Intensive Business Services As Co-Producers of Innovation," International Journal of Innovation Management, 4(4), 491-528.
102. Den Hertog, P. (2002) "Co-Producers of Innovation: On the Role of Knowledge-Intensive Business Services in Innovation," in J. Gadrey F. and Gallouj (eds) Productivity, Innovation and Knowledge in Services (Cheltenham: Edward Elgar).
103. Den Hertog, P. and Bilderbeek, R. (1998) "The New Knowledge Infrastructure: The Role of Knowledge-Intensive Business in National Innovation System," TNO Report STB/97/21, Apeldoorn.
104. Den Hertog, P., van der Aa, W. and de Jong, M. W. (2010) "Capabilities for Managing Service Innovation: Towards a Conceptual Framework, Journal of Service Management, 21(4), 490-514.
105. Department of Culture, Media and Sport (DCMS) (1998) Creative Industries Mapping Document (London: DCMS).
106. Desmet, K. and Fafchamps, M. (2005) "Changes in the Spatial Concentration of Employment across US Counties: A Sectoral Analysis 1972-2000," Journal of Economic Geography, 5 (3), 261-84.
107. Dicken, P. and Lloyd, P. (1990) Location in Space (New York: Harper Collins).
108. Diez-Vial, I. and Alvarez-Suescun, E. (2010) "Geographical Agglomeration as an Alternative to Vertical Integration," Review of Industrial Organization, 36(4), 373-89.
109. Dimov, D. (2010) "Nascent Entrepreneurs and Venture Emergence: Opportunity Confidence, Human Capital, and Early Planning," Journal of Management Studies, 47(6), 1123-53.
110. Djellal, F. and Gallouj, F. (2010) "The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy," in F. Gallouj and F. Djellal (eds) The Handbook of Innovation and Services: A Multi-Disciplinary Perspective (Cheltenham: Edward Elgar).
111. Dobbins, M., Robeson, P., Ciliska, D., Hanna, S., Cameron, R., O'Mara, L. DeCorby, K. and Mercer, S. (2009) "A Description of a Knowledge Broker Role Implemented as Part of a Randomized Controlled Trial Evaluating Three Knowledge Translation Strategies," Implementation Science, 4, 23.
112. Doloreux, D., Freel, M. and Shearmur, R. (2010) Knowledge-Intensive Business Services: Geography and Innovation (Farnham: Ashgate).
113. Doloreux, D., Landry, R. and Amara, N. (2008) "Sectoral and Regional Characteristics of Canadian Knowledge-Intensive Business Services," Growth and Change, 39(3): 464-96.
114. Doloreux, D. and Shearmur, R. (2011) "Collaboration, Information and the Geography of Innovation in Knowledge-Intensive Business Services," Journal of Economic Geography, Published On-Line April 2011, Doi:10.1093/Jeg/Lbr003.
115. Egan, E. A. (2001) "Application Districts: An Emerging Spatial Form in the Computer Software Industry," Journal of Comparative Policy Analysis: Research and Practice, 2, 321-344.
116. Eisenhardt, K. (1989) "Building Theories from Case Study Research," The Academy of Management Review, 14(4), 532-550.
117. Eisenhardt, K. and Schoonhoven, C. (1990) "Organizational Growth: Linking Founding Team, Strategy, Environment, and Growth Among U.S. Semi conductor Ventures, 1978-1988," Administrative Science Quarterly, 35(3), 504-29.
118. Eurostat (2008) NACE Rev 2: Statistical Classification of Economic Activities in the European Community. Luxembourg, European Communities, http://circa.europa.eu/irc/dsis/nacecpacon/info/data/en/NACE Rev 2 structure +explanatory notes - EN.pdf, date accessed June 30, 2010.
119. Feitzinger, E. and Lee, H. L. (1997) "Mass Customization at Hewlett-Packard: The Power of Postponement," Harvard Business Review, 75(1), 116-21.
120. Felstead, A. Gallie, D. Green, F. and Zhou, Y. (2007), Skills at Work, 1986 to 2006, Universities of Oxford and Cardiff, ESRC Centre on Skills, Knowledge and Organisational Performance, http://kar.kent.ac.uk/4845/, date accessed June 24, 2010.
121. Fischer-Rosenthal, W. and Rosenthal, G. (1997) "Warum Biographieanalyse und wie man sie macht," Zeitschrift für Sozialisationsforschung und Erziehungssoziologie, 17(4), 405-27.
122. Fischer, M. M., Revilla Diez, J. and Snickars, F. (2001) Metropolitan Innovation Systems (Heidelberg: Springer).
123. Fleck, J., Webster, J. and Williams, R. (1990) "The Dynamics of IT Implementation: A Reassessment of Paradigms and Trajectories of Development," Futures, 22, 618-40.
124. Florida, R. (2002) "The Economic Geography of Talent," Annals of the Association of American Geographers, 92, 743-55.
125. Foray, D. (2004) Economics of Knowledge (Cambridge, Mass.: MIT Press).
126. Fosstenløkken, S. M., Løwendahl, B. R. and Revang, Ø. (2003) "Knowledge Development through Client Interaction: A Comparative Study," Organization Studies, 24(6), 859-79.
127. Freel, M. (2006) "Patterns of Technological Innovation in Knowledge-Intensive Business Services," Industry and Innovation, 13(3), 335-58.
128. Frenken, K., Van Oort, F., and Verburg, T. (2007) "Related Variety, Unrelated Variety and Regional Economic Growth," Regional Studies, 41(5), 685-97.
129. Fuchs, G. and Wassermann, S. (2005) "Path Dependency in Baden-Württemberg: Lock-in or Breakthrough?," in G. Fuchs and P. Shapira (eds) Rethinking Regional Innovation and Change - Path Dependency or Regional Breakthrough (New York: Springer).
130. Furlan, A., Camuffo, A., Romano, P. and Vinelli, A. (2006) "The Process of Supply Network Internationalization," Journal of Purchasing and Supply Management, 12(3), 135-47.
131. Gadrey, J. (2007) "National Economies and The Service Society: The Diversity of Models," in J. R. Bryson and P. W. Daniels (eds) The Handbook of Service Industries (Cheltenham: Edward Elgar).
132. Gadrey, J. and Gallouj, F. (1998) "The Provider-Customer Interface in Business and Professional Services," The Service Industries Journal, 18(2), 1-15.
133. Gallouj, C. (1997) "Asymmetry of Information and the Service Relationship: Selection and Evaluation of the Service Provider," International Journal of Service Industry Management, 8(1), 42-64.
134. Gallouj, F. (2002a) "Knowledge-Intensive Business Services: Processing Knowledge and Producing Innovation," in J. Gadrey and F. Gallouj (eds) Productivity, Innovation and Knowledge in Services. New Economic and Socio-Economic Approaches (Cheltenham: Edward Elgar).
135. Gallouj, F. (2002b) Innovation in the Service Economy: The New Wealth of Nations (Cheltenham: Edward Elgar).
136. Gallouj, F. and Weinstein, O. (1997) "Innovation in Services," Research Policy, 26, 537-56.
137. García-Quvedo, J. and Mas-Verdú, F. (2008) "Does Only Size Matter in the Use of Knowledge Intensive Services?," Small Business Economics, 31, 137-46.
138. Gilbert, B. A., Mcdougall, P. P., and Audretsch, D. B. (2008) "Clusters, Knowledge Spillovers and New Venture Performance: An Empirical Examination," Journal of Business Venturing, 23, 405-22.
139. Gimeno, J., Folta, T., Cooper, A., and Woo, C. (1997) "Survival of the Fittest? Entrepreneurial Human Capital and the Persistence of Underperforming Firms," Administrative Science Quarterly, 42(4), 750-83.
140. Gladwell, M. (2002) The Tipping Point: How Little Things Can Make a Big Difference (New York: Back Bay Books).
141. Glaser, B. G. and Strauss, A. L. (1967) The Discovery of Grounded Theory: Strategies for Qualitative Research (Chicago: Aldine Publishing Company).
142. Glushko, R. (2008) "Designing a Service Science Discipline with Discipline," IBM Systems Journal, 47(1), 15-27.
143. Glushko, R. (2010) "Seven Contexts for Service System Design," in P. P. Maglio, C. Kieliszewski, and J. Spohrer (eds) Handbook of Service Science (New York: Springer).
144. Goldstein, G. and Gronberg, T. (1984) "Economies of Scope and Economies of Agglomeration," Journal of Urban Economics, 16, 91-104.
145. Gordon, I. and McCann, P. (2000) "Industrial Clusters: Complexes, Agglomeration and/or Social Networks?" Urban Studies, 37(3), 513-32.
146. Gordon, I. and McCann, P. (2005) "Innovation, Agglomeration, and Regional Development," Journal of Economic Geography, 5(5), 523-43.
147. Gorman, G. E. and Clayton, P. (2005) Qualitative Research for the Information Professional: A Practical Handbook, 2nd Edition (London: Facet Publishing).
148. Götzl, I., Tanabe, M., Besselaar, P. and Ishida, T. (2002) Telecities: Digital Cities Net work. Lecture Notes in Computer Science 2362, (Berlin Heidelberg: Springer-Verlag).
149. Grandinetti, R. (2011) "Local/Global Cognitive Interfaces Within Industrial Districts: An Italian Case Study," The Learning Organization, 18(4), 301-12.
150. Granovetter, M. (1990) "The Old and the New Economic Sociology: A History and Agenda," in R. Friedland and A. F. Robertson (eds) Beyond the Marketplace (New York: Aldine de Gruyter).
151. Greve, A. and Salaff, J. (2003) "Social Networks and Entrepreneurship," Entrepreneurship Theory and Practice, 28(1), 1-22.
152. Grimshaw, D. and Miozzo, M. (2006) "Knowledge Intensive Business Services: Understanding Organizational Forms and the Role of Country Institutions," in M. Miozzo and D. Grimshaw (eds) Knowledge Intensive Business Services: Organizational Forms and National Institutions (Cheltenham: Edward Elgar).
153. Gupta, A. and Michailova, S. (2004) "Knowledge Sharing in Knowledge-Intensive Firms: Opportunities and Limitations of Knowledge Codification," CKG Working Chapter, 12/2004.
154. Haar, J. van der, Kemp, R., Omta, O. (2008) "Creating Value that Cannot be Copied," Industrial Marketing Management, 30(8), 627-36.
155. Håkansson, H. and Ford, D. (2002) "How Should Companies Interact in Business Networks?," Journal of Business Research, 55(2), 113-39.
156. Håkansson, H. and Snehota, I. (1995) "Actor Bonds," in H. Håkansson and I. Snehota (eds) Developing Relationships in Business Networks (London: Routledge).
157. Hamel, G. (2007) The Future of Management (Boston: Harvard Business School Press).
158. Hanks, S., Watson, C., Jansen, E. and Chandler, G. (1993) "Tightening the Life-Cycle Construct: A Taxonomic Study of Growth Stage Configurations in High-Technology Organizations," Entrepreneurship Theory and Practice, 18(2), 5-29.
159. Hargadon, A. and Sutton, R. I. (1997) "Technology Brokering and Innovation in a Product Development Firm," Administrative Science Quarterly, 42, 716-49.
160. Harvey, J. (1992) "The Operations Management Challenge in the Delivery of Complex Professional Services," International Journal of Operations and Production, 12(4), 100-07.
161. Hauknes, J. (1999) "Services in Innovation - Innovation in Services," Synthesis Paper for OECD Industry Committee Business and Industry Policy Forum on Services, http://www.oecd.org/dsti/sti/industry/indcomp/act/services/forum.htm, date accessed July 5, 2011.
162. Hauknes, J. and Antonelli, C. (1999) "Knowledge-Intensive Services - What is their Role?," STEP WP 2/97.
163. Heidenreich, M. and Krauss, G. (1998) "The Baden-Württemberg Production and Innovation Regime: Past successes and New Challenges," in H. Braczyk, P. Cooke, and M. Heidenreich (eds) Regional Innovation Systems (London: UCL Press).
164. Helsley, R. and Strange, W. (2007) "Agglomeration, Opportunism, and the Organization of Production," Journal of Urban Economics, 62, 55-75.
165. Hemer, J. (2001) "Welcher Angel-Typ sind Sie? Eine Typologie deutscher Business Angels," Finance, October, 17.
166. Henderson, R. and Clark, K. (1990) "Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Existing Firms," Administrative Science Quarterly, 35, 9-30.
167. Hertz, S. and Alfredsson, M. (2003) "Strategic Development of Third Party Logistics Providers," Industrial Marketing Management, 32(2), 139-49.
168. Hess, M. (2004) "'Spatial' Relationships? Towards a Reconceptualization of Embeddedness," Progress in Human Geography, 28, 165-86.
169. Hipp, C. (1999) "Knowledge-Intensive Business Services in the New Mode of Knowledge Production," AI & Society, 13, 88-106.
170. Hipp, C. (2000) "Information Flows and Knowledge Creation in Knowledge-Intensive Business Services: Scheme for Conceptualization," in J. S. Metcalfe and I. Miles (eds) Innovation Systems in The Service Economy: Measurement and Case Study Analysis (Boston, Dordrecht, London: Kluwer Academic Publishers).
171. Hipp, C. and Grupp, H. (2005) "Innovation in the Service Sector: The Demand for Service-Specific Innovation Measurement Concepts and Typologies," Research Policy, 34, 517-35.
172. Hipp, C., Tether, B. and Miles, I. (2000) "The Incidence and Effects of Innovation in Services: Evidence from Germany," International Journal of Innovation Management, 4, 417-53.
173. Hislop, D. (2002) "The Client Role in Consultancy Relations during the Appropriation of Technological Innovations," Research Policy, 31, 657-71.
174. Hollenstein, H. (2003) "Innovation Modes in the Swiss Service Sector: A Cluster Analysis Based On Firm-Level Data," Research Policy, 32, 845-63.
175. Holmes, T. J. (1999) "Localization of Industry and Vertical Disintegration," Review of Economics and Statistics, 81(2), 314-25.
176. Howe, J. (2006) Crowdsourcing: Why the Power of the Crowd is Driving the Future of Business (New York: Crown Business).
177. Howells, J. (1995) "A Socio-Cognitive Approach to Innovation," Research Policy, 24, 883-94.
178. Howells, J. (2000a) "Computer Services: The Dynamics of a Knowledge-Intensive Sector," in B. Andersen, J. H. Howells, R. Miles, and I. J. Roberts (eds) Knowledge and Innovation in the New Service Economy (Cheltenham: Elgar).
179. Howells, J. (2000b) The Nature of Innovation in Services, Report Presented to The OECD "Innovation and Productivity in Services Workshop," Sidney, Australia, http://www.oecd.org/dsti/sti/industry/indcomp, date accessed June 15, 2011.
180. Howells, J. (2002) "Tacit Knowledge, Innovation and Economic Geography," Urban Studies, 39(5-6), 871-84.
181. Illeris, S. (1991) "Location of Services in a Service Society," in P. W. Daniels and F. Moulaert (eds) The Changing Geography of Advanced Producer Services (London: Wiley).
182. Illeris, S. (1994) "Proximity Between Service Producers and Service Users," Tijdschrift Voor Economische En Sociale Geografie, 85, 294-302.
183. Industrie und Handelskammer Region Stuttgart (2005) Die Wirtschaftsregion Stuttgart, Zentrum des Fortschritts, Stuttgart.
184. Isaksen, A. (2004) "Knowledge-Based Clusters and Urban Location: The Clustering of Software Consultancy in Oslo," Urban Studies, 41(5/6), 1157-74.
185. Isaksen, A. (2009) "Innovation Dynamics of Global Competitive Regional Clusters: The Case of the Norwegian Centres of Expertise," Regional Studies, 43(9), 1155-1166.
186. Jensen, S. H., Poulfelt, F. and Kraus, S. (2010) "Managerial Routines in Professional Service Firms: Transforming Knowledge into Competitive Advantages," The Service Industries Journal, 30(12), 2045-62.
187. Jo, H. and Lee, J. (1996) "The Relationship between an Entrepreneur's Background and Performance in a New Venture," Technovation, 16(4), 161-71.
188. Johanson, J. and Vahlne, J. E. (1977) "The Internationalization Process of the Firm: A Model of Knowledge Development and Increasing Foreign Market Commitments," Journal of International Business Studies, 8(1), 23-32.
189. Jones, C. (1994) "Globalisation of Software Supply and Demand," IEEE Software, 11(6), 17-24.
190. Jürgens, U., Blöcker, A. and MacNeill, S. (2010) "Knowledge Processes and Networks in the Automotive Sector," in P. Cooke, C. De Laurentis, C. MacNeill, and C. Collinge (eds) Platforms of Innovations: Dynamics of New Industrial Knowledge Flows (Cheltenham: Edward Elgar).
191. Just, C. (2000) Business Angels und technologieorientierte Unternehmensgründungen (Stuttgart: Fraunhofer IRB Verlag).
192. Keeble, D. and Nachum, L. (2002) "Why Do Business Service Firms Cluster? Small Consultancies, Clustering and Decentralisation in London and Southern England," Transactions of The Institute of British Geographers, 27(1), 67-90.
193. Keenan, M., Saritas, O. and Kroener, I. (2004) "A Dying Industry or Not? The Future of The European Textiles and Clothing Industry," Foresight, 6(5), 313-22.
194. Kimball, L. and Rheingold, H. (2000) How Online Social Networks Benefit Organizations (Poplar Mill Valley, CA: Rheingold Associates).
195. Kline, S. J. and Rosenberg, N. (1986) "An Overview of Innovation," in R. Landau and N. Rosenberg (eds) The Positive Sum Strategy: Harnessing Technology for Economic Growth (Washington: National Academy Press).
196. Koch, A. and Stahlecker, T. (2006) "Regional Innovation Systems and the Foundation of Knowledge-Intensive Business Services: A Comparative Study in Bremen, Munich, and Stuttgart, Germany," European Planning Studies, 14(2), 123-45.
197. Koch, A. and Strotmann, A. (2005) "Determinants of Innovative Activity in Newly Founded KIBS," IAW-Diskussionspapiere, 21.
198. Koch, A. and Strotmann, H. (2006) "Impact of Functional Integration and Spatial Proximity On The Post-Entry Performance of Knowledge-Intensive Business Service Firms," International Small Business Journal, 24(6), 610-34.
199. Koch, A. and Strotmann, H. (2008) "Absorptive Capacity and Innovation in the Knowledge-Intensive Business Service Sector," Economics of Innovation and New Technology, 17(6), 511-31.
200. Küppers, G. and Pyka, A. (2002) "The Self-Organisation of Innovation Networks: Introductory Remarks," in A. Pyka and G. Küppers (eds) Innovation Networks: Theory and Practice (Cheltenham: Edward Elgar).
201. Kuusisto, A. (2008) "Customer Roles in Business Service Production - Implications for Involving the Customer in Service Innovation," in A. Kuusisto and S. Päällysaho (2008) Customer Role in Service Production and Innovation - Looking for Directions for Future Research, Lappeenranta University of Technology, Faculty of Technology Management Research Report 195.
202. Kuusisto, J. and Viljamaa, A. (2004) "Knowledge-Intensive Business Services and Co-Production of Knowledge - the Role of Public Sector?," Frontiers of Business Research, http://www.sc-research.fi/downloads/ebrfp282-298_04.pdf, date accessed September 2, 2011.
203. Langlois, R. and Robertson, P. (1992) "Networks and Innovation in a Modular System: Lessons from the Microcomputer and Stereo Component Industries," Research Policy, 21, 297-313.
204. Larsen, J. N. (2000) "Supplier-User Interaction in Knowledge-Intensive Business Services: Types of Expertise and Modes of Organization," in M. Boden and I. Miles (eds) Services and the Knowledge Based Economy (London and New York: Continuum).
205. Laursen, K. and Salter, A. (2006) "Open For Innovation: The Role of Openness in Explaining Innovation Performance Among U.K. Manufacturing Firms," Strategic Management Journal, 27, 131-50.
206. Lavie, D., Stettner, U. and Tushman, M. L. (2010) "Exploration and Exploitation Within and Across Organizations," The Academy of Management Annals, 4(1), 109-155.
207. Lazaric, N., Longhi, C. and Thomas, C. (2008) "Gatekeepers of Knowledge Versus Platforms of Knowledge: From Potential to Realized Absorptive Capacity," Regional Studies, 42(6), 837-52.
208. Leiponen, A. (2001) Knowledge Services in the Innovation System (Helsinki: Taloustieto).
209. Leiponen, A. (2006) "Managing Knowledge for Innovation: The Case of Business-To-Business Services," Journal of Product Innovation Management, 23(3), 238-58.
210. Levie J. and Lichtenstein B. (2010) "A Terminal Assessment of Stages Theory: Introducing a Dynamic States Approach to Entrepreneurship," Entrepreneurship Theory and Practice, 34(2), 317-50.
211. Levinthal, D. and March, J. (1993) "The Myopia of Learning," Strategic Management Journal, 14(95), 112.
212. Levitt, T. (1972) "Production-Line Approach to Service," Harvard Business Review, 50(5), 41-52.
213. Levy-Strauss, C. (1962) La pensée sauvage (Paris: Gallimard).
214. Li, B. and Lu, Yi (2009) "Geographic Concentration and Vertical Disintegration: Evidence from China," Journal of Urban Economics, 65, 294-304.
215. Licht, G. and Moch, D. (1999) "Innovation and Information Technology in Services," Canadian Journal of Economics - Revue Canadienne d'Economique, 32, 363-83.
216. Lipparini, A. and Fratocchi, L. (1999) "The Capabilities of the Transnational Firm: Accessing Knowledge and Leveraging Interfirm Relationships," European Management Journal, 16, 655-67.
217. Lorenzen, M. and Frederiksen, L. (2005) "Management of Projects and Product Experimentation: Examples from the Music Industry," European Management Review, 2(3), 198-211.
218. Lorenzoni, G. and Lipparini, A. (1999) "The Leveraging of Interfirm Relationships As a Distinctive Organizational Capability: a Longitudinal Study," Strategic Management Journal, 20, 317.
219. Love, J. H. and Roper, S. (2001) "Outsourcing in the Innovation Process: Locational and Strategic Determinants," Papers in Regional Science, 80, 317-36.
220. Løwendahl, B. R., Revang, Ø. and Fosstenløkken, S. M. (2001) "Knowledge and Value Creation in Professional Service Firms: A Framework for Analysis," Human Relations, 54(7), 911-31.
221. Lundvall, B. Å. and Borrás, S. (1997) The Globalizing Learning Economy: Implications For Innovation Policy, Report from DG XII, Commission of the European Union, Brussels.
222. Lundvall, B. Å. and Johnson, B. (1994) "The Learning Economy," Journal of Industry Studies, 1(2), 23-42.
223. Malerba, F. and Orsenigo, I. (2000) "Knowledge, Innovation Activities and Industrial Evolution," Industrial Corporate Change, 9(2), 289-314.
224. Malmberg, A. and Maskell, P. (2002) "The Elusive Concept of Localization Economies: Towards a Knowledge-Based Theory of Spatial Clustering," Environment and Planning, 34(3), 429-49.
225. March, J. (1991) "Exploration and Exploitation in Organizational Learning," Organization Science, 2(1), 71-87.
226. Mariussen, Å. and Asheim, B. (2003) "Innovation Systems, Institutions, and Space," in B. Asheim and Å. Mariussen (eds) Innovations, Regions and Projects: Studies in New Forms of Knowledge Governance (Stockholm: Nordregio).
227. Marshall, A. (1890) Principles of Economics (Basingstoke: Macmillan).
228. Marshall, J. N. (1994) "Business Reorganization and the Development of Corporate Services in Metropolitan Areas," The Geographical Journal, 160(1), 41-9.
229. Martinez-Fernandez, C., Miles, I. and Weyman, T. (eds) (2011) The Knowledge Economy at Work: Skills and Innovation in Knowledge Intensive Service Activities (Cheltenham, UK and Northampton, MA, USA: Edward Elgar).
230. Maskell, P. and Lorenzen, M. (2004) "Firms & Markets, Networks & Clusters, Traditional & Creative Industries," DRUID Winter Conference Paper 2004.
231. McCann, B. T. and Folta, T. B. (2011) "Performance Differentials within Geographic Clusters," Journal of Business Venturing, 26(1), 104-23.
232. McCann, P. (2007) "Sketching out a Model of Innovation, Face-To-Face Interaction and Economic Geography," Spatial Economic Analysis, 2(2), 117-34.
233. McMahon, R. (1998) "Stage Models of SME Growth Reconsidered," Small Enterprise Research: The Journal of SEAANZ, 6(2), 20-35.
234. Meyer, M. and DeTore, A. (2001) "Perspective: Creating a Platform-Based Approach for Developing New Services," The Journal of Product Innovation Management, 18(3), 188-204.
235. Miles, I. (2003) Knowledge Intensive Services' Suppliers and Clients. Ministry of Trade and Industry, Finland, Studies and Reports 15/2003. http:// julkaisurekisteri.ktm.fi/ktm_jur/ktmjur.nsf/All/f0ed7947073a4ac3c2256de4003cf376/$file/tura15teoeng.pdf, date accessed August 3, 2011.
236. Miles, I. (2005a) "Knowledge-Intensive Business Services: Prospects and Policies," Foresight, 7(6), 39-63.
237. Miles, I. (2005b) "Innovation in Services," in J. Fagerberg, D. C. Mowery, and R. R. Nelson (eds) The Oxford Handbook of Innovation (Oxford: Oxford University Press).
238. Miles, I. (2007) "Business Services and their Users: A Literature Review," in H. Kox and L. Rubalcaba (eds) Business Services in European Economic Growth (London: Palgrave Macmillan).
239. Miles, I. (2008) "Patterns of Innovation in Service Industries," IBM Systems Journal, 47(1), 115-28.
240. Miles, I. (2011) "From knowledge-Intensive Services to Knowledge-Intensive Service Systems," International Journal of Services Technology and Management, 16(2), 141-59.
241. Miles, I. and Green, L. (2008) Hidden Innovation in the Creative Industries. London, NESTA Research report HICI/13, http://www.nesta.org.uk/hidden-innovationin-the-creative-industries/, date accessed September 26, 2011.
242. Miles, I. and Hauknes, J. (1996) Services in European Innovation Systems - a Review of Issues, Report for the TSER Conference May 1996 (Oslo: STEP).
243. Miles, I., Kastrinos, N., Flanagan, K., Bilderbeek, R. and Den Hertog, P. (1995) Knowledge-Intensive Business Services: Users, Carriers and Sources of Innovation. European Innovation Monitoring Systems, EIMS Publication No. 15, Innovation Programme, DGXIII, Luxembourg.
244. Miles, I. and Martinez-Fernandez, C. (2011) "Implications for Skills, Employment and Management," in C. Martinez-Fernandez, I. Miles, and T. Weyman (eds) (2011) The Knowledge Economy at Work: Skills and Innovation in Knowledge Intensive Service Activities (Cheltenham, UK and Northampton, MA, USA: Edward Elgar).
245. Miles, M. and Huberman, A. (1994) Qualitative Data Analysis: An Expanded Coursebook (Thousand Oaks, CA: Sage).
246. Miozzo, M. and Grimshaw, D. (2005) "Modularity and Innovation in Knowledge-Intensive Business Services: IT Outsourcing in Germany and The UK," Research Policy, 34, 1419-39.
247. Morgan, K. (1996) "Umkehrung der Zermürbung? Das baden-Württem bergische Automobil-Cluster," in H. Braczyk and G. Schienstock (eds) Kurswechsel in der Industrie - Lean Production in Baden-Württemberg (Stuttgart: Kohlhammer).
248. Morrison, A. (2008) "Gatekeepers of Knowledge Within Industrial Districts: Who They Are, How They Interact," Regional Studies, 42(6), 817-35.
249. Moulaert, F. and Tödtling, F. (1995) The Geography of Advanced Producer Services in Europe (Tarrytown, NY: Pergamon).
250. Muller, E. (2008) "Tracking Knowledge Angels - a Research Proposal," International Journal of Services Technology and Management, 10(2/3/4), 343-8.
251. Muller, E. and Doloreux, D. (2007) "The Key Dimensions of Knowledge-Intensive Business Services (KIBS) Analysis: A Decade of Evolution," Fraunhofer ISI Working Papers Firms and Regions, U1/2007.
252. Muller, E. and Doloreux, D. (2009) "What We Should Know About Knowledge-Intensive Business Services," Technology in Society, 31(1), 64-72.
253. Muller, E. and Zenker, A. (2001) "Business Services As Actors of Knowledge Transformation: The Role of KIBS in Regional and National Innovation Systems," Research Policy, 30, 1501-16.
254. Muller, E. and Zenker, A. (2010) "Les anges de la connaissance: moteurs de l'innovation du tertiaire supérieur en Alsace et au Bade-Wurtemberg?" in E. Muller, J.-A. Héraud, and F. Gosselin (eds) Regards croisés sur la culture d'innovation et la créativité en Alsace (Strasbourg: Strasbourg Presses Universitaires de Strasbourg).
255. Muller, E., Zenker, A., and Héraud, J.-A. (2009) "Entering the KIBS' Black Box: There Must Be an Angel! (Or Is There Something Like a Knowledge Angel?)," Fraunhofer ISI Working Papers Firms and Region, Karlsruhe, No. R7/2009.
256. Muller, E., Zenker, A., and Héraud, J.-A. (2010) "Inside KIBS' Black Box: Exploring the Existence and Function of Knowledge Angels," in D. Doloreux, M. Freel, and R. Shearmur (eds) Knowledge-Intensive Business Services: Geography and Innovation (Farnham: Ashgate).
257. Nachum, L. and Keeble, D. (2002) "Why Being Local Just Isn't Enough," Business Strategy Review, 13(1), 37-42.
258. Nachum, L. and Keeble, D. (2003) "Neo Marshallian Nodes and Global Networks: The External Linkages of Media Firms in Central London," Long Range Planning, 36(5), 459-80.
259. Nahlinder, J. (2005) Innovation and Employment in Services: The Case of Knowledge-Intensive Business Services in Sweden. Doctoral Thesis, Department of Technology and Social Change, Linkoping University.
260. Naschold, F. (ed.) (1997) Ökonomische Leistungsfähigkeit und institutionelle Innovation: Das deutsche Produktions- und Politikregime im globalen Wettbewerb (Berlin: Edition Sigma).
261. National Health Service [NHS] (2005) The NHS Knowledge and Skills Framework (NHS KSF) and the Development Review Process, London, Department of Health, http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/Publications PolicyandGuidance/DH_4090843, date accessed July 5, 2010.
262. Nooteboom, B. (2010) A Cognitive Theory of the Firm: Learning, Governance and Dynamic Capabilities (Cheltenham: Edward Elgar).
263. Nielsen, J. (2006) "Participation Inequality: Encouraging More Users to Contribute," http://www.useit.com/alertbox/participation_inequality.html, date accessed July 13, 2011.
264. Nonaka, I. and Takeuchi, H. (1995) The Knowledge-Creating Company (Oxford: Oxford University Press).
265. O H Uallachain, B. and Reid, N. (1991) "The Location and Growth of Business and Professional Services in American Metropolitan Areas, 1976-1986," Annals of The Association of American Geographers, 81(2), 254-70.
266. O'Farrell, P. N., Moffat, L. A. R. and Hitchens, D. M. W. N. (1993) "Manufacturing Demand for Business Services in a Core and Peripheral Region: Does Flexible Production Imply Vertical Disintegration of Business Services?," Regional Studies, 27, 385-400.
267. O'Mahony, S. and Ferraro, F. (2004) "Managing the Boundary of an 'Open' Project," Harvard NOM Working Paper No. 03-60.
268. OECD (2000) The Service Economy, Business and Industry Policy Forum Series, http://www.oecd.org/dsti/sti/industry/indcomp/act/services/forum.htm, date accessed May 25, 2011.
269. OECD (2001) OECD Science, Technology and Industry Scoreboard 2001 - Towards a Knowledge Based Economy, OECD, Paris.
270. OECD (2006a) Innovation and Knowledge-Intensive Service Activities, OECD, Paris.
271. OECD (2006b) OECD Territorial Reviews, Milan, Italy.
272. OECD (2007) OECD Science, Technology and Industry Scoreboard, http://www.oecd.org, accessed September 29, 2011.
273. Okoli, C. and Oh, W. (2007) "Investigating Recognition-Based Performance in an Open Content Community: A Social Capital Perspective," Information and Management, 44(3), 240-52.
274. Ono, Y. (2001) "Outsourcing of Business Service and The Scope of Local Markets, Federal Reserve Bank of Chicago," Working Paper, 9.
275. Ono, Y. (2006) "Market Thickness and Outsourcing Services," Regional Science and Urban Economics, 37, 220-38.
276. Orhan, M. and Scott, D. (2001) "Why Women Enter into Entrepreneurship: An Explanatory Model," Women in Management Review, 16(5), 232-47.
277. Päällysaho, S. (2008) "Customer Interaction in Service Innovations - a Review of Literature," in A. Kuusisto and S. Päällysaho (eds) Customer Role in Service Production and Innovation - Looking for Directions for Future Research, Lappeenranta University of Technology, Faculty of Technology Management Research Report 195.
278. Pawlowsli, S. D. and Robey, D. (2004) "Bridging Users Organizations: Knowledge Brokering and the Work of Information Technology Professionals," MIS Quarterly, 28, 645-72.
279. Pekkarinen, S. and Ulkuniemi, P. (2008) "Modularity in Developing Business Services by Platform Approach," The International Journal of Logistics Management, 19(1), 84-103.
280. Pena, I. (2002) "Intellectual Capital and Business Start-Up Success," Journal of Intellectual Capital, 3(2), 180-98.
281. Petersen, A. W., Revill, P., Ward, T. and Wehmeyer, C. (2004) ICT and e-business skills and training in Europe (Thessalonika: CEDEFOP).
282. Plehn-Dujowich, J. (2010) "A Theory of Serial Entrepreneurship," Small Business Economics, 35, 377-98.
283. Polanyi, M. (1985) Implizites Wissen (Frankfurt am Main: Suhrkamp).
284. Polèse, M. and Shearmur, R. (2006) "Growth and Location of Economic Activity: The Spatial Dynamics of Industries in Canada 1971-2001," Growth and Change, 37(3), 362-95.
285. Porter, M. E. (2003) "The Economic Performance of Regions," Regional Studies, 37(6-7), 549-78.
286. Powell, S. (2008) "The Management and Consumption of Organisational Creativity," Journal of Consumer Marketing, 25(3), 158-66.
287. Power, D. and Nielsén, T. (2010) Priority Sector Report: Creative and Cultural Industries, European Commission Enterprise and Industry Report, (March), 1-26.
288. PricewaterhouseCoopers (2006) Ensuring Sustainable Value from Consultants, London: Management Consultancies Association.
289. Priem, R., Lyon, D. and Dess, G. (1999) "Inherent Limitations of Demographic Proxies in Top Management Team Heterogeneity Research," Journal of Management, 25(6), 935-53.
290. Quinn, R. and Cameron, K. (1983) "Organizational Life Cycles and Shifting Criteria of Effectiveness: Some Preliminary Evidence," Management Science, 29(1), 33-51.
291. Raisch, S., Birkinshaw, J., Probst, G. and Tushman, M. L. (2009) "Organizational Ambidexterity: Balancing Exploitation and Exploration for Sustained Performance," Organization Science, 20(4), 685-95.
292. Rama, R. and Calatrava, A. (2002) "The Advantages of Clustering: The Case of Spanish Electronics Subcontractors," International Journal of Technology Management, 24, 764-91.
293. Rama, R., Ferguson, D. and Melero, A. (2003) "Subcontracting Networks in Industrial Districts: The Electronics Industry in Madrid," Regional Studies, 37, 71-88.
294. Rammert, W. (2000) "National System of Innovation, Idea Innovation Networks, and Comparative Innovation Biographies," Discussion Paper, Technische Universität Berlin. Institut für Sozialwissenschaften.
295. Ramos, J. C. (2009) Relationship between Knowledge Management and Innovation. PhD Thesis, Polythecnic University of Valencia, Spain.
296. Raymond E. (1999) "The Cathedral and the Bazaar," Knowledge, Technology, and Policy, 12(3), 23-49.
297. Reuber, A. and Fischer, E. (1999) "Understanding the Consequences of Founders' Experience," Journal of Small Business Management, 37(2), 30-45.
298. Reynolds, P. (1997) "Who Starts New Firms? Preliminary Explorations of Firms-In-Gestation," Small Business Economics, 9, 449-62.
299. Rheingold, H. (1993) The Virtual Community: Homesteading On The Electronic Frontier (Reading, MA: Addison-Wesley).
300. Rhian, S., Fitzgerald, L., Johnston, R. and Voss, C. (1992) "Towards a Classification of Service Processes," International Journal of Service Industry Management, 3(3), 62-75.
301. Ribichesi, C. and Shearmur, R. (2008) Les Communautés Mono-Industrielles Au Québec, Montréal: INRS-UCS and Développement Économique Canada, http://www.ucs.inrs.ca/sites/default/files/centre_ucs/pdf/monoindustrielle.pdf, date accessed June 7, 2011.
302. Ritzer, G. (1993) The Mcdonaldization of Society (Newbury Park: Sage).
303. Roberts, J. (1999) "The Internationalisation of Business Service Firms: a Stages Approach," The Service Industries Journal, 19(4), 68-88.
304. Rosenberg, N. (1982) Inside the Black Box: Technology and Economics (Cambridge: Cambridge University Press).
305. Rutherford, M., Buller, P. and McMullen, P. (2003) "Human Resource Management Problems Over The Life Cycle of Small to Medium-Sized Firms," Human Resource Management, 42(4), 321-35.
306. Sabel, C. F., Herrigel, G. B., Deeg, R. and Kazis, R. (1989) "Regional Prosperities Compared: Massachusetts and Baden-Württemberg," Economy and Society, 18(3), 374-404.
307. Sakkab, N. Y. (2002) "Connect and Develop Complements, Research and Develop At P&G," Research-Technology Management, 45(2), 38-45.
308. Sanchez, R. and Mahoney, J. (1996) "Modularity, Flexibility, and Knowledge Management in Product and Organization Design," Strategic Management Journal, 17, 63-76.
309. Schmitz, H. (1992) "Industrial Districts: Model and Reality in Baden-Württemberg, Germany," in F. Pyke and W. Sengenberger (eds) Industrial Districts and Local Economic Regeneration (Geneva: International Institute for Labour Studies).
310. Scott, A. J. (1988) "Flexible Production Systems and Regional Development: The Rise of New Industrial Spaces in North America and Western Europe," International Journal of Urban and Regional Research, 12, 171-86.
311. Scott, A. J. (1997) "The Cultural Economy of Cities," International Journal of Urban and Regional Research, 21, 323-39.
312. Scott, A. J. (2007) "Capitalism and Urbanization in a New Key? The Cognitive-Cultural Dimension," Social Forces, 85, 1465-82.
313. Selviaridis, K. and Spring, M. (2007) "Third Party Logistics: A Literature Review and Research Agenda," International Journal of Logistics Management, 18(1), 125-50.
314. Şen A. (2008) "The U.S. Fashion Industry: A Supply Chain Review," International Journal of Production Economics, 114(2), 571-92.
315. Shearmur, R. (2010) "Scale, Distance and Embeddedness: Knowledge-Intensive Business Service Location and Growth in Canada," in D. Doloreux, M. Freel and R. Shearmur (eds) Knowledge-Intensive Business Services: Geography and Innovation (Farnham: Ashgate)
316. Shearmur, R. (2011) "Innovation, Regions and Proximity: From Neo-Regionalism to Spatial Analysis," Regional Studies, 45(9), 1225-44.
317. Shearmur, R. and Alvergne, C. (2002) "Intra-Metropolitan Patterns of High-Order Business Service Location: a Comparative Study of Seventeen Sectors in Ile- De-France," Urban Studies, 39(7), 1143-64.
318. Shearmur, R. and Polèse, M. (2007) "Do Local Factors Explain Local Employment Growth?: Evidence from Canada, 1971-2001," Regional Studies, 45(4), 453-71.
319. Shearmur, R. and Doloreux, D. (2009) "Place, Space and Distance: Towards a Geography of Knowledge-Intensive Business Services Innovation," Industry & Innovation, 16(1), 79-102.
320. Shearmur, R. (2012) "The Geography of Intra-Metropolitan KIBS Innovation: Distinguishing Agglomeration Economies from Innovation Dynamics," Urban Studies, on line, DOI: 10.1177/0042098011431281.
321. Shrader, R. and Siegel, D. (2007) "Assessing the Relationship between Human Capital and Firm Performance: Evidence From Technology-Based New Ventures," Entrepreneurship Theory and Practice, 31(6), 893-908.
322. Siggelkow, N. (2007) "Persuasion with Case Studies," Academy of Management Journal, 50, 20-4.
323. Simmie, J. and Strambach, S. (2006) "The Contribution of KIBS to Innovation in Cities: An Evolutionary and Institutional Perspective," Journal of Knowledge Management, 10(5), 26-40.
324. Simon, H. A. (1962) "The Architecture of Complexity," Proceedings of The American Philosophical Society, 106, 467-82.
325. Sirilli, G. and Evangelista, R. (1998) "Technological Innovation in Services and Manufacturing: Results from Italian Surveys," Research Policy, 27, 881-99.
326. Sjøholt, P. (2001) "Transfer of Managerial Knowledge by Business Related Services" Department of Geography, University of Bergen, Norway, Working Paper Nr. 247 - 2001, presented at RESER Conference New Information Technology and Service Activities, Grenoble, October 2001.
327. Smedlund, A. (2006) "The Roles of Intermediaries in a Regional Knowledge Systems," Journal of Intellectual Capital, 7(2), 204-20.
328. Smedlund, A. and Toivonen, M. (2007) "The Role of KIBS in the IC Development of Regional Clusters," Journal of Intellectual Capital, 8(1), 159-70.
329. Sofka, W., Grimpe, C., Leheyda, N., Rammer, C. and Schmiele, A. (2008) Sectoral Innovation Systems in Europe: Monitoring, Analysing Trends and Identifying Challenges, Mannheim, http://archive.europe-innova.eu/docs/SIW_SR_Automotive_20080509.pdf, date accessed March 12, 2011.
330. Spencer, G. M., Vinodrai, T., Gertler, M. and Wolfe, D. (2010) "Do Clusters Make a Difference? Defining and Assessing Their Economic Performance," Regional Studies, 44(6), 697-715.
331. Stahlecker, T. and Koch, A. (2004) "On the Significance of Economic Structure and Regional Innovation Systems for the Foundation of Knowledge-Intensive Business Services," Working Paper Firms and Regions, R1/2004.
332. Stanback, T., Bearse, P. J., Noyelle, T. J. and Karash, R. A. (1981) Services: The New Economy (Totowa: Rowman and Allenheld).
333. Statistik Der Bundesagentur Für Arbeit (1999) Beschäftigte - nach Wirtschaftsgruppen - Baden-Württemberg, Stichtag 30.06.1999.
334. Statistik Der Bundesagentur Für Arbeit (2008) Beschäftigungsstatistik, Sozialversicherungspflichtig Beschäftigte nach Wirtschaftszweigen, Nürnberg, Stichtag 30.06.2008.
335. Stefansson, G. (2006) "Collaborative Logistics Management and The Role of Third-Party Service Providers," International Journal of Physical Distribution & Logistics Management, 36(2), 76-92.
336. Sternberg, E. (1999) The Economics of Icons: How Business Manufactures Meaning (Westport: Praeger).
337. Sternberg, R. J. and Lubart, T. I. (2008) "The Concept of Creativity: Prospects and Paradigms," in R. J. Sternberg (ed.) Handbook of Creativity (Cambridge: Cambridge University Press).
338. Stigler, G. J. (1951) "The Division of Labor is Limited by the Extent of the Market," Journal of Political Economy, 59, 185-93.
339. Stoneman, P. (2010) Soft Innovation (Oxford: Oxford University Press).
340. Storper, M. (1997) The Regional World: Territorial Development in a Global Economy (New York: Guilford Press).
341. Strambach, S. (1994) "Knowledge-Intensive Business Services in the Rhine-Neckar Area," Tijdschrift voor Economische en Sociale Geografie, 85(4), 354-65.
342. Strambach, S. (1998) "Knowledge-Intensive Business Services (KIBS) as an Element of Learning Regions - the Case of Baden Württenberg," Paper Presented to the 38th Congress of the European Regional Science Association, Vienna.
343. Strambach, S. (1999) Wissensintensive unternehmensorientierte Dienstleistungen im Innovationssystem von Baden-Württemberg - am Beispiel der Technischen Dienste (Stuttgart: Akad. für Technikfolgenabschätzung in Baden - Württemberg).
344. Strambach, S. (2001) "Innovation Processes and The Role of Knowledge-Intensive Business Services," in K. Koschatzky, M. Kulicke, and A. Zenker (eds) Innovation Networks: Concepts and Challenges in the European Perspective (Heidelber: Physica).
345. Strambach, S. (2002) "Change in the Innovation Process: New Knowledge Production and Competitive Cities - The Case of Stuttgart," European Planning Studies, 10(2), 215-31.
346. Strambach, S. (2008) "Knowledge-Intensive Business Services (KIBS) As Drivers of Multilevel Knowledge Dynamics," International Journal of Services Technology and Management, 10, 2/3/4, 152-74.
347. Strambach, S. (2010a) "Knowledge-Intensive Business Services (KIBS)," in P. Cooke, C. De Laurentis, C. MacNeill, and C. Collinge (eds) Platforms of Innovations: Dynamics of new Industrial Knowledge Flows (Cheltenham: Edward Elgar).
348. Strambach, S. (2010b) "Path Dependence and Path Plasticity: The Co-Evolution of Institutions and Innovation - The German Customized Business Software Industry," in R. Boschma and R. Martin (eds) The Handbook of Evolutionary Economic Geography (Cheltenham: Edward Elgar).
349. Suarez-Villa, L. and Walrod, W. (1997) "Operational Strategy, R&D and Intra-Metropolitan Clustering in a Polycentric Structure: The Advanced Electronics Industries of the Los Angeles Basin," Urban Studies, 34(9), 1343-80.
350. Sundbo, J. (2002) "The Service Economy: Standardisation Or Customisation?," The Service Industries Journal, 22(4), 93-116.
351. Sundbo, J. and Gallouj, F. (2000) "Innovation as a Loosely Coupled System in Services," in J. S. Metcalfe and I. Miles (eds) Innovation Systems in The Service Economy - Measurement and Case Study Analysis (Boston: Kluwer Academic Publishers).
352. Sydow J., Lindqvist, L. and Defillippi, R. (2004) "Project-Based Organizations, Embeddedness and Repositories of Knowledge: Editorial," Organization Studies, 25(9), 1475-89.
353. Taymaz, E. and Kiliçaslan, Y. (2005) "Determinants of Subcontracting and Regional Development: An Empirical Study of Turkish Textile and Engineering Industries," Regional Studies, 39(5), 633-45.
354. Teece, D. J. (2008) "Capturing Value from Knowledge Assets: The New Economy, Markets from Know-How, and Intangible Assets," in D. J. Teece (ed.) Technological Know-How, Organizational Capabilities, and Strategic Management (Hackensack, NJ: World Scientific).
355. Tether, B. S. (2005) "Do Services Innovate (Differently)? Insights from the European Innobarometer Survey," Industry and Innovation, 12(2), 153-84.
356. Tether, B. S. and Hipp, C. (2002) "Knowledge-Intensive Technical and other Services: Patterns of Competitiveness and Innovation Compared," Technology Analysis and Strategic Management, 14(2), 163-82.
357. Tether, B. S., Hipp, C., and Miles, I. (2001) "Standardisation and Particularisation in Services: Evidence From Germany," Research Policy, 30, 1115-38.
358. Tether, B. S. and Metcalfe, J. S. (2004) "Services and Systems of Innovation," in F. Malerba (ed.) Sectoral Systems of Innovation (Cambridge: Cambridge University Press).
359. Thomi, W. and Böhn (2003) "Knowledge-Intensive Business Services in Regional Systems of Innovation - Initial Results from the Case of Southeast-Finland," 43rd European Congress of the Regional Science Association.
360. Toivonen, M. (2002) "Internationalisation of Knowledge-Intensive Business Services in a Small European Country: Experiences from Finland," in M. Miozzo and I. Miles (eds) Internationalization, Technology and Services (Cheltenham, Northampton: Edward Elgar), 206-26.
361. Toivonen, M. (2004a) Expertise as Business: Long-Term Development and Future Prospects of Knowledge-Intensive Business Services, Helsinki University of Technology, Laboratory of Industrial Management, Doctoral dissertation series 2004/2.
362. Toivonen, M. (2004b) "Foresight in Services: Possibilities and Special Challenges," The Service Industries Journal, 24(1), 79-98.
363. Toivonen, M. (2009) "The Role of KIBS in Technology Transfer Process," Working Papers 2/2009 EEDRI Academy of Management.
364. Toivonen, M., Tuominen, T., Smedlund, A. and Patala, I. (2009) "Models and Paths of Internationalisation in KIBS," Paper Presented at the 29th International RESER Conference, Budapest, September 24-26.
365. Tomlinson, M. (2000) "Information and Technology Flows from the Service Sector: a UK-Japan Comparison," in M. Boden and I. Miles (eds) Services and Knowledge-Based Economy (London and New York: Continuum).
366. Tomlinson, M. and Miles, I. (1999) "The Career Trajectories of Knowledge Workers," OECD Workshop on S&T Labour Markets, Paris, May 17.
367. Tordoir, P. P. (1993) The Professional Knowledge Economy: The Management and Integration of Professional Services in Business Organizations, Academisch Proefshrift (Amsterdam: University of Amsterdam) (published in 1995 by Kluwer Academic Publishers, Dordrecht & Boston).
368. Tordoir, P. P. (1994) "Of Professional Business Services and Spatial Systems," Tijdschrift Voor Economische En Sociale Geografie, 85, 322-32.
369. Tordoir, P. P. (1996) The Professional Knowledge Economy: The Management and Integration of Professional Services in Business Organizations (Dordrecht: Kluwer Academic).
370. Torre, A. (2008) "On the Role of Temporary Geographical Proximity in Knowledge Transmission," Regional Studies, 42, 869-89.
371. Tuider, E. (2007) "Diskursanalyse und Biographieforschung: Zum Wie und Warum von Subjektpositionierungen," Forum Qualitative Sozialforschung, 8(2), Art. 6.
372. Ucbasaran, D., Westhead, P. and Wright, M. (2008) "Opportunity Identification and Pursuit: Does and Entrepreneur's Human Capital Matter?," Small Business Economics, 30(2), 153-73.
373. Ucbasaran, D., Westhead, P. and Wright, M. (2009) "The Extent and Nature of Opportunity Identification By Experienced Entrepreneurs," Journal of Business Venturing, 24(2), 99-115.
374. Unger, J., Rauch, A., Frese, M. and Rosenbusch, N. (2011) "Human Capital and Entrepreneurial Success: A Meta-Analytical Review," Journal of Business Venturing, 26(3), 341-58.
375. Union Camere del Veneto (2008) Relazione sulla situazione economica del Veneto. Published on-line at http://www.unioncameredelveneto.it/pubblicazioni/testo_08.htm, date accessed November 15, 2008.
376. Uzzi, B. (1997) "Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness," Administrative Science Quarterly, 42(2), 35-67.
377. Van der Sluis, J. and Van Praag, M. (2004) "Economic Returns to Education for Entrepreneurs: The Development of a Neglected Child in the Family of Economics of Education?," Swedish Economic Policy Review, 11, 183-225.
378. Van Dinteren, J. H. (1987) "The Role of Business-Service Offices in the Economy of Medium-Sized Cities," Entrepreneurship and Regional Development, 4, 21-56.
379. Verganti, R. (2009) Design-Driven Innovation (Boston: Harvard Business Press).
380. Von Hippel, E. (2005) Democratizing Innovation (Boston: The MIT Press).
381. Voss, C. A. and Hsuan, J. (2009) "Service Architecture and Modularity," Decision Sciences, 40(3), 541-69.
382. Wengraf, T., Chamberlayne, P. and Bornat J. (2002) "A Biographical Turn in the Social Sciences? A British-European View," Cultural Studies, Critical Methodologies, 2(2), 245-69.
383. Wennberg, K. and Lindqvist, G. (2010) "The Effect of Clusters on the Survival and Performance of New Firms," Small Business Economics, 34, 221-41.
384. West, P. and Noel, T. (2009) "The Impact of Knowledge Resources on New Venture Performance," Journal of Small Business Management, 47(1), 1-22.
385. Wiersema, M. and Bantel, K. (1992) "Top Management Team Demography and Corporate Strategic Change," The Academy of Management Journal, 35(1), 91-121.
386. Witt, P. (2004) "Entrepreneurs' Networks and the Success of Start-Ups," Entrepreneurship & Regional Development, 16(5), 391-412.
387. Wolfe, D. A. (2009) "Introduction: Embedded Clusters in a Global Economy," European Planning Studies, 17(2), 179-87.
388. Wood, P. (2002a) "Knowledge-Intensive Services and Urban Innovativeness," Urban Studies, 39(5/6), 993-1002.
389. Wood, P. (ed.) (2002b) Consultancy and Innovation: The Business Service Revolution in Europe (London: Routledge).
390. Wood, P. (2006) "The Regional Significance of Knowledge-Intensive Services in Europe," Innovation, 19(1), 51-66.
391. Wood, P., Bryson, J. and Keeble, D. (1993) "Regional Patterns of Small Firm Development in The Business Services: Evidence from the United Kingdom," Environment and Planning A, 25, 677-700.
392. Yang, B., Burns, N. D. and Backhouse, C. J. (2003) "Postponement: A Review and an Integrated Framework," International Journal of Operations & Production Management, 24(5), 468-87.
393. Yin, R. K. (2003) Case Study Research, Design and Methods (Newbury Park, CA: Sage).
394. Zenker, A. (2007) Innovation, Perception and Regions: Are Perceptions of the Environment Related to Firms' Innovation Behaviours? The Cases of France and Baden, Thèse de doctorat, Faculté de Géographie et d'Aménagement, Strasbourg: Université Louis Pasteur. http://eprints-scd-ulp.u-strasbg.fr:8080/789/01/Zenker2007.pdf, date accessed 14 June 2011.
395. Zhang, J. (2011) "The Advantage of Experienced Start-Up Founders in Venture Capital Acquisition: Evidence from Serial Entrepreneurs," Small Business Economics, 36, 187-208.
396. Zhao, Y., Zhou, W. and Huesig, S. (2010) "Innovation as Clusters in Knowledge-Intensive Business Services: Taking ICT Services in Shanghai and Bavaria as an Example," International Journal of Innovation Management 14(1): 1-18.