The economics of service upgrades

Journal of Service Research

Volumn 7, Issue 3, 2005, Pages 234-244

  Biyalogorsky, Eyal ^a   Gerstner, Eitan ^a   Weiss, Dan ^b   Xie, Jinhong ^c,d  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b TEL AVIV UNIVERSITY   (Israel)

^c UNIVERSITY OF FLORIDA   (United States)

^d UNIVERSITY OF FLORIDA   (United States)

Author keywords

Advance selling; Capacity utilization; Demand uncertainty; Pricing; Service classes; Services marketing; Upgrades

Indexed keywords

EID: 21644445884     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094670504271148     Document Type: Article

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