메뉴 건너뛰기




Volumn 1, Issue 1, 2009, Pages 35-53

Customer Perceived Value of Travel and Tourism Web Sites

Author keywords

consumer web site interaction; internet marketing; marketing; online behaviourz; service sindustry; value creation

Indexed keywords


EID: 85001849089     PISSN: 19355688     EISSN: 19355696     Source Type: Journal    
DOI: 10.4018/jisss.2009010103     Document Type: Article
Times cited : (10)

References (43)
  • 1
    • 0002494117 scopus 로고
    • External search effort: An investigation across several product categories
    • June
    • Beatty S. E. & Smith S.M. (1987). External search effort: An investigation across several product categories. Journal of Consumer Research, 14 (June), 83–95.
    • (1987) Journal of Consumer Research , vol.14 , pp. 83-95
    • Beatty, S.E.1    Smith, S.M.2
  • 2
    • 10644290988 scopus 로고    scopus 로고
    • Online shopping motivations and pleasure travel products: A correspondence analysis
    • Beldona, S., Morrison, A. M. & O'Leary J. (2005). Online shopping motivations and pleasure travel products: A correspondence analysis. Tourism Management, 26, 561–570.
    • (2005) Tourism Management , vol.26 , pp. 561-570
    • Beldona, S.1    Morrison, A.M.2    O'Leary, J.3
  • 3
    • 0010097429 scopus 로고    scopus 로고
    • Value-added marketing in the digital domain: enhancing the utility of the Internet
    • Breitenbach, C.S. & Van Doren, D. C. (1998). Value-added marketing in the digital domain: enhancing the utility of the Internet. Journal of Consumer Marketing, 15(6), 558–575.
    • (1998) Journal of Consumer Marketing , vol.15 , Issue.6 , pp. 558-575
    • Breitenbach, C.S.1    Van Doren, D.C.2
  • 4
    • 12244275978 scopus 로고    scopus 로고
    • Literature derived reference models for the adoption of online shopping
    • Chang, M. K., Waiman, C. & Lai V. S. (2005). Literature derived reference models for the adoption of online shopping. Information & Management, 42, 543–559.
    • (2005) Information & Management , vol.42 , pp. 543-559
    • Chang, M.K.1    Waiman, C.2    Lai, V.S.3
  • 5
    • 0037247393 scopus 로고    scopus 로고
    • A conceptual model of perceived customer value in e-commerce: A preliminary investigation
    • Chen, Z. & Dubinsky, A. J. (2003). A conceptual model of perceived customer value in e-commerce: A preliminary investigation. Psychology & Marketing, 20(4), 323–347.
    • (2003) Psychology & Marketing , vol.20 , Issue.4 , pp. 323-347
    • Chen, Z.1    Dubinsky, A.J.2
  • 6
    • 10444259018 scopus 로고    scopus 로고
    • The role of affective factors on perceived cruise vacation value
    • Duman, T. & Mattila, A. S. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26, 311–323.
    • (2005) Tourism Management , vol.26 , pp. 311-323
    • Duman, T.1    Mattila, A.S.2
  • 7
    • 0002162234 scopus 로고    scopus 로고
    • Internet usage: predictors of active users and frequency of use
    • Emmanouilides, C. & Hammond, K. (2000). Internet usage: predictors of active users and frequency of use. Journal of Interactive Marketing, 14(2), 17–32.
    • (2000) Journal of Interactive Marketing , vol.14 , Issue.2 , pp. 17-32
    • Emmanouilides, C.1    Hammond, K.2
  • 9
    • 3042645591 scopus 로고    scopus 로고
    • Explaining and predicting consumer intention to purchase over the Internet: An exploratory study
    • Spring
    • Goldsmith, R. E. (2002). Explaining and predicting consumer intention to purchase over the Internet: An exploratory study. Journal of Marketing Theory and Practice, Spring, 22–28.
    • (2002) Journal of Marketing Theory and Practice , pp. 22-28
    • Goldsmith, R.E.1
  • 11
    • 7744244192 scopus 로고    scopus 로고
    • Prediciting online grocery buying intention: a comparison of the theory of reasoned action and the theory of planned behaviour
    • Hansen, T., Jensen, J. M. & Solgaard, H. S. (2004). Prediciting online grocery buying intention: a comparison of the theory of reasoned action and the theory of planned behaviour. International Journal of Information Management, 24, 539–550.
    • (2004) International Journal of Information Management , vol.24 , pp. 539-550
    • Hansen, T.1    Jensen, J.M.2    Solgaard, H.S.3
  • 12
    • 0030487126 scopus 로고    scopus 로고
    • Marketing in hypermedia computer-mediated environments: Conceptual foundations
    • July
    • Hoffman, D. L., & Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60 (July), 50–68.
    • (1996) Journal of Marketing , vol.60 , pp. 50-68
    • Hoffman, D.L.1    Novak, T.P.2
  • 13
    • 0002583517 scopus 로고
    • Defning service quality
    • In Rust, R. T. & Oliver, R. L. (Eds.) Thousand Oaks, CA: Sage Publications
    • Holbrook, M. B. (1994). Defning service quality. In Rust, R. T. & Oliver, R. L. (Eds.) Service Quality – New Directions in Theory and Practice (21–71). Thousand Oaks, CA: Sage Publications.
    • (1994) Service Quality – New Directions in Theory and Practice , pp. 21-71
    • Holbrook, M.B.1
  • 14
    • 33745284887 scopus 로고    scopus 로고
    • Customer value – A framework for analysis and research
    • In Corfman, K. P. & Lynch, J.G. Jr. (Eds) Provo, UT: Association for Consumer Research
    • Holbrook, M. B. (1996). Customer value – A framework for analysis and research. In Corfman, K. P. & Lynch, J.G. Jr. (Eds), Advances in Consumer Research, 23 (138–142). Provo, UT: Association for Consumer Research.
    • (1996) Advances in Consumer Research , vol.23 , pp. 138-142
    • Holbrook, M.B.1
  • 16
    • 1842854585 scopus 로고    scopus 로고
    • E-tailers versus retailers: Which factors determine consumer preferences
    • Keen, C., Wetzels, M., de Ruyter, K. & Feinberg, R. (2004). E-tailers versus retailers: Which factors determine consumer preferences. Journal of Business Research, 57, 685–695.
    • (2004) Journal of Business Research , vol.57 , pp. 685-695
    • Keen, C.1    Wetzels, M.2    de Ruyter, K.3    Feinberg, R.4
  • 17
    • 33846235029 scopus 로고    scopus 로고
    • Value-based adoption of mobile Internet: An empirical investigation
    • Kim, H. W., Chan, H. C. & Gupta, S. (2007). Value-based adoption of mobile Internet: An empirical investigation. Decision Support Systems, 43, 111–126.
    • (2007) Decision Support Systems , vol.43 , pp. 111-126
    • Kim, H.W.1    Chan, H.C.2    Gupta, S.3
  • 18
    • 33846312170 scopus 로고    scopus 로고
    • An assessment of value creation in mobile service delivery and the moderating role of time consciousness
    • Kleijnen, M., de Ruyter, K. & Wetzels, M. (2007). An assessment of value creation in mobile service delivery and the moderating role of time consciousness. Journal of Retailing, 83(1), 33–46.
    • (2007) Journal of Retailing , vol.83 , Issue.1 , pp. 33-46
    • Kleijnen, M.1    de Ruyter, K.2    Wetzels, M.3
  • 19
    • 0002741793 scopus 로고    scopus 로고
    • Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment
    • Mathwick, C, Malhotra, N. & Rigdon, E. (2001). Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing, 77, 39–56.
    • (2001) Journal of Retailing , vol.77 , pp. 39-56
    • Mathwick, C.1    Malhotra, N.2    Rigdon, E.3
  • 20
    • 0036257861 scopus 로고    scopus 로고
    • The effect of dynamic retail experiences on experiential perceptions of value: an Internet and catalogue comparison
    • Mathwick, C., Malhotra, N. & Rigdon, E. (2002). The effect of dynamic retail experiences on experiential perceptions of value: an Internet and catalogue comparison. Journal of Retailing, 78, 51–60.
    • (2002) Journal of Retailing , vol.78 , pp. 51-60
    • Mathwick, C.1    Malhotra, N.2    Rigdon, E.3
  • 21
    • 11244275793 scopus 로고    scopus 로고
    • An empirical investigation of web site characteristics, consumer emotional states and on-line shopping behaviours
    • Mummalaneni, V. (2005). An empirical investigation of web site characteristics, consumer emotional states and on-line shopping behaviours. Journal of Business Research, 58, 526–532.
    • (2005) Journal of Business Research , vol.58 , pp. 526-532
    • Mummalaneni, V.1
  • 22
    • 33745439456 scopus 로고    scopus 로고
    • Clustering the consumer on the basis of their perceptions of the internet banking services
    • Mäenpää, K. (2006). Clustering the consumer on the basis of their perceptions of the internet banking services. Internet Research, 16(3), 304–322.
    • (2006) Internet Research , vol.16 , Issue.3 , pp. 304-322
    • Mäenpää, K.1
  • 23
    • 27744496504 scopus 로고    scopus 로고
    • Consumer derived utilitarian value and channel utilization in a multi-channel retail context
    • Noble, S. M., Griffth, D. A., & Weinberger, M. G. (2005). Consumer derived utilitarian value and channel utilization in a multi-channel retail context. Journal of Business Research, 58(12), 1643–1651.
    • (2005) Journal of Business Research , vol.58 , Issue.12 , pp. 1643-1651
    • Noble, S.M.1    Griffth, D.A.2    Weinberger, M.G.3
  • 24
    • 33750629055 scopus 로고    scopus 로고
    • The effects of utilitarian and hedonic online shopping value on consumer preferences and intentions
    • Overby, J. W. & Lee, E. J. (2006). The effects of utilitarian and hedonic online shopping value on consumer preferences and intentions. Journal of Business Research, 59, 1160–1166.
    • (2006) Journal of Business Research , vol.59 , pp. 1160-1166
    • Overby, J.W.1    Lee, E.J.2
  • 25
    • 0036400384 scopus 로고    scopus 로고
    • Marketing to and service customers through the Internet: An overview and research agenda
    • Parasuraman, A. & Zinkhan, G. M. (2002). Marketing to and service customers through the Internet: An overview and research agenda. Journal of the Academy of Marketing Science, 30(4), 286–295.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 286-295
    • Parasuraman, A.1    Zinkhan, G.M.2
  • 26
    • 3242742265 scopus 로고    scopus 로고
    • Non-functional motives for online shoppers: Why we click
    • Parsons, A. G. (2002). Non-functional motives for online shoppers: Why we click. Journal of Consumer Marketing, 19(5), 380–392.
    • (2002) Journal of Consumer Marketing , vol.19 , Issue.5 , pp. 380-392
    • Parsons, A.G.1
  • 28
    • 0036399370 scopus 로고    scopus 로고
    • What attracts customers to online stores, and what keeps them coming back?
    • Reibstein, D. J. (2002). What attracts customers to online stores, and what keeps them coming back?. Journal of the Academy of Marketing Science, 30(4), 465–473.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 465-473
    • Reibstein, D.J.1
  • 30
    • 0003054392 scopus 로고
    • Laddering theory, method, analysis and interpretation
    • February/March
    • Reynolds, T. J. & Gutman, J. (1988). Laddering theory, method, analysis and interpretation. The journal of advertising research, 28 (February/March), 11–31.
    • (1988) The journal of advertising research , vol.28 , pp. 11-31
    • Reynolds, T.J.1    Gutman, J.2
  • 31
    • 67649964197 scopus 로고    scopus 로고
    • Investigating the impact of web site value and advertising on firm performance in electronic commerce
    • Saeed, K. A., Hwang, Y. & Grover, V. (2002). Investigating the impact of web site value and advertising on firm performance in electronic commerce. International Journal of Electronic Commerce, 7(2), 119–141.
    • (2002) International Journal of Electronic Commerce , vol.7 , Issue.2 , pp. 119-141
    • Saeed, K.A.1    Hwang, Y.2    Grover, V.3
  • 33
    • 33749476498 scopus 로고    scopus 로고
    • Designing experiential web sites in tourism and hospitality: A customer-centric value approach
    • Frew, A. (Eds.) Proceedings of the ENTER conference. Vienna: Springer
    • Sigala, M. (2004). Designing experiential web sites in tourism and hospitality: A customer-centric value approach. In Frew, A. (Eds.), Information and Communication Technologies in Tourism 2004 (161–171). Proceedings of the ENTER conference. Vienna: Springer.
    • (2004) Information and Communication Technologies in Tourism 2004 , pp. 161-171
    • Sigala, M.1
  • 34
    • 4344702832 scopus 로고    scopus 로고
    • Modeling purchase behavior at an e-commerce web site: A task-completion approach
    • August
    • Sismeiro, C. & Bucklin, R. E. (2004). Modeling purchase behavior at an e-commerce web site: A task-completion approach. Journal of Marketing Research, XLI (August), 306–323.
    • (2004) Journal of Marketing Research , vol.41 , pp. 306-323
    • Sismeiro, C.1    Bucklin, R.E.2
  • 35
    • 4444249215 scopus 로고    scopus 로고
    • Flow and Internet shopping behaviour: A conceptual model and research propositions
    • Smith, D. N. & Sivakumar, K. (2004). Flow and Internet shopping behaviour: A conceptual model and research propositions. Journal of Business Research, 57, 1199–1208.
    • (2004) Journal of Business Research , vol.57 , pp. 1199-1208
    • Smith, D.N.1    Sivakumar, K.2
  • 36
    • 33746326443 scopus 로고    scopus 로고
    • How country characteristics affect the perceived value of web sites
    • July
    • Steenkamp, J. B. E. M. & Geyskens, I. (2006). How country characteristics affect the perceived value of web sites. Journal of Marketing, 70 (July), 136–150.
    • (2006) Journal of Marketing , vol.70 , pp. 136-150
    • Steenkamp, J.B.E.M.1    Geyskens, I.2
  • 38
    • 4143054900 scopus 로고    scopus 로고
    • Understanding customer choices in e-fnancial services
    • Verma, R., Iqbal, Z. & Plaschka, G. (2004). Understanding customer choices in e-fnancial services. California Management Review, 46(4), 43–67.
    • (2004) California Management Review , vol.46 , Issue.4 , pp. 43-67
    • Verma, R.1    Iqbal, Z.2    Plaschka, G.3
  • 39
    • 17244380812 scopus 로고    scopus 로고
    • Towards understanding members' general participation in and active contribution to an online travel community
    • Wang, Y. & Fesenmaier, D. R. (2004). Towards understanding members' general participation in and active contribution to an online travel community. Tourism Management, 25, 709–722.
    • (2004) Tourism Management , vol.25 , pp. 709-722
    • Wang, Y.1    Fesenmaier, D.R.2
  • 40
    • 0031536393 scopus 로고    scopus 로고
    • Customer Value: The next source for competitive advantage
    • Woodruff, R. B. (1997). Customer Value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139–153.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 42
    • 20444435148 scopus 로고    scopus 로고
    • Understanding product migration to the electronic marketplace: A conceptual framework
    • Yadav, M. S. & Varadarajan, P. R. (2005). Understanding product migration to the electronic marketplace: A conceptual framework. Journal of Retailing, 81(2), 125–140.
    • (2005) Journal of Retailing , vol.81 , Issue.2 , pp. 125-140
    • Yadav, M.S.1    Varadarajan, P.R.2
  • 43
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
    • July
    • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52 (July), 2–22.
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.