E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management

International Journal of Electronic Government Research (IJEGR)

Volumn 3, Issue 2, 2007, Pages 1-28

  Lim, Eric ^a   Tan, Chee Wee ^b   Pan, Shan Ling ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

governmental IS; IS planning issues; organizational efficiency; public sector; user satisfaction

Indexed keywords

EID: 85001602408     PISSN: 15483886     EISSN: 15483894     Source Type: Journal    
DOI: 10.4018/jegr.2007040101     Document Type: Article

References (118)

1. Agle, B.R., Mitchell, R.K., & Sonnenfeld, J.A. (1999). Who matters to ceos? An investigation of stakeholder attributes and salience, corporate performance, and ceo values. Academy of Management Journal, 42(5), 507–525.
2. Ahituv, N. (1980). A systematic approach towards assessing the value of an information system. MIS Quarterly, 4(4), 61–75.
3. Aichholzer, G., & Schmutzer, R. (2000, September 6–8). Organizational challenges to the development of electronic government. In Proceedings of 11th International Workshop on Database and Expert Systems Applications (DEXA'00), Greenwich, London, UK, pp. 379–383.
4. Alavi, M., & Tiwana, A. (2002). Knowledge integration in virtual teams: The potential role of kms. Journal of the American Society for Information Science and Technology, 53(12), 1029–1037.
5. Allen, B.A., Juillet, L., Paquet, G., & Roy, J. (2001). E-governance & government on-line in Canada: partnerships, people & prospects. Government Information Quarterly, 18(1), 93–104.
6. Audia, P.G., Locke, E.A., & Smith, K.G. (2000). The paradox of success: an archival and a laboratory study of strategic persistence following radical environmental change. Academy of Management Journal, 43(5), 837–853.
7. Backus, M. (2001). E-governance in developing countries. IICD Research Brief - No 1.
8. Bailey, J.E., & Pearson, S.W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29(5), 530–545.
9. Benbasat, I., Goldstein, D.K., & Mead, M. (1987). The case research strategy in studies of information systems. MIS Quarterly, 11(3), 369–386.
10. Berman, S.L., Wicks, A.C., Kotha, S., & Jones, T.M. (1999). Does stakeholder orientation matter? The relationship between stakeholder management models and frm fnan-cial performance. Academy of Management Journal, 42(5), 488–506.
11. Blair, M.M. (1995). Ownership and control. Washington DC: The Brookings Institution.
12. Boatright, J.R. (2002). Contractors as stakeholders: Reconciling stakeholder theory with the nexus-of-contracts firm. Journal of Banking and Finance, 26(9), 1837–1852.
13. Boyatzis, R.E. (1998). Transforming qualitative information: Thematic analysis and code development. CA: Sage Publication.
14. Bozeman, B., & Kingsley, G. (1998). Risk culture in public and private organizations. Public Administration Review, 58(2), 109–118.
15. Calista, D.J. (1986). Reorganization as reform: the implementation of integrated human services agencies. In D.J. Calista (Ed.), Bureaucratic and Governmental Reform,(pp. 197–214). Greenwich, CT: JAI Press.
16. Caroll, A.B. (1989). Business and society. Cincinnati: South-Western.
17. Clarkson, M.B.E. (1995). A risk based model of stakeholder theory. The Centre for Corporate Social Performance & Ethics, University of Toronto.
18. Coursey, D., & Bozeman, B. (1990). Decision making in public and private organizations: A test of alternative concepts of “publicness”. Public Administrative Review, 50(5), 525–535.
19. Csetenyi, A. (2000, September 6–8). Electronic government: perspectives from e-com-merce. Proceedings of the 11th International Workshop on Database and Expert Systems Applications (DEXA'00), (pp. 294–298). Greenwich, London, UK.
20. Cumming, J.F. (2001). Engaging stakeholders in corporate accountability programmes: A cross-sectoral analysis of UK and transnational experience. Business Ethics: A European Review, 10(1), 45–52.
21. Cutlip, S.C., Center, A.H., & Broom, G.M. (1994). Effective public relations. Engle-wood Cliffs, NJ: Prentice-Hall, Inc.
22. Davis, F.D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.
23. Davis, J.H., Schoorman, F.D., & Donaldson, L. (1997). Toward a stewardship theory of management. Academy of Management Review, 22(1), 20–47.
24. DeLone, W.H., & McLean, E.R. (1992). Information system success: the quest for the dependent variable. Information Systems Research, 3(1), 60–95.
25. Demb, A., & Neubauer, F.F. (1992). The corporate board: Confronting the paradoxes. Long Range Planning, 25(3), 9–20.
26. Donaldson, L., & Davis, J.H. (1994). Boards and company performance - research challenges the conventional wisdom. Corporate Governance: An International Review, 2(3), 151–160.
27. Donaldson, T., & Preston, L.E. (1995). The stakeholder theory of the corporation: Concepts, evidence and implications. Academy of Management Review, 20(1), 65–91.
28. Eisenhardt, K.M. (1989). Agency theory: An assessment and review. Academy of Management Review, 14(1), 57–74.
29. Eisenhardt, K.M. (1991). Better stories and better constructs. Academy of Management Review, 16(3), 620–627.
30. Elgarah, W., & Courtney J.F. (2002, August 9–11). Enhancing the G2C relationship through new channels of communication: Web-based citizen input. In Proceedings of 8th Americas Conference on Information Systems (AMCIS 2002), (pp. 564–568). Dallas, TX.
31. Fernandes, D., Gorr, W., & Krishnan, R. (2001, August 3–5,). ServiceNet: An agent-based framework for one-stop e-government services. In Proceedings of the 7th Americas Conference on Information System (AMCIS 2001), (pp. 1590–1594). Boston.
32. Foucault, M. (1991). Governmentality. In G. Burchell, C. Gordon, & P. Miller (Eds.), The foucault effect: studies in governmen-tality (pp. 87–104). Chicago: University of Chicago Press.
33. Freeman, R.E. (1984). Strategic management: a stakeholder approach. Boston: Harper Collins.
34. Frey, B.S. (1997). On the relationship between intrinsic and extrinsic work motivation. International Journal of Industrial Organizations, 15(4), 427–439.
35. Frooman, J. (1999). Stakeholder influence strategies. Academy of Management Review, 24(2), 191–205.
36. Ghoshal, S., & Moran, P. (1996). Bad for practice: A critique of the transaction cost theory. Academy of Management Review, 21(1), 13–47.
37. Greenley, G.E., & Foxall, G.R. (1998). External moderation of associations among stakeholder orientations and company performance. International Journal of Research in Marketing, 15(1), 51–69.
38. Gregory, R.J. (1999). Social capital theory and administrative reform: Maintaining ethical theory in public service. Public Administration Review, 59(1), 63–75.
39. Guillaume, G. (1999). L'empire de Réseaux. Paris, France: Descartes & Cie.
40. Hamilton, S., & Chervany, N.L. (1981). evaluating information system effectiveness - Part I: comparing evaluation approaches. MIS Quarterly, 5(3), 55–69.
41. Haque, M.S. (2001). The diminishing public-ness of public service under the current mode of governance. Public Administration Review, 61(1), 65–82.
42. Hawley, J.P., & Williams, A.T. (1996). Corporate governance in the United States: The rise of fduciary capitalism, a review of the literature. Prepared for the Organization for Economic Cooperation and Development, Paris, France.
43. Heeks, R. (2002). Understanding e-governance for development, i-government working paper Series. Retrieved March 25, 2002, from http://idpm.man.ac.uk/ idpm/igov11.htm
44. Ho, A.T-K. (2002). Reinventing local governments and the e-government initiative. Public Administration Review, 62(4), 434–444.
45. IADB (Inter-American Development Bank) (2002). E-governance; e-government. ICT for development. Retrieved June 20, 2004, from http://www.iadb.org/ict4dev/gover-nance.htm
46. IRAS (2002). Realizing our vision. Singapore: Inland Revenue Authority of Singapore.
47. Janis, I.L. (1982). Groupthink. Boston: Hough-ton, Miffin.
48. Jensen, M.C., & Meckling, W.H. (1976). Theory of the frm: Managerial behavior, agency costs and ownership structure. Journal of Financial Economics, 3, 305–360.
49. Kankanhalli, A., Tan, B.C.Y., & Wei, K.K. (2001, December 16–19). Seeking knowledge in electronic knowledge repositories: An exploratory study. In Proceedings of the 22nd International Conference on Information Systems (ICIS 2001)(pp. 123–134). New Orleans, LA.
50. Kim, E., & Lee, J. (1986). An exploratory contingency model of user participation and mis use. Information and Management, 11(2), 87–97.
51. Kisfalvi, V. (2000). The threat of failure, the perils of success and ceo character: sources of strategic persistence. Organization Studies, 21(3), 611–639.
52. Kruckeberg, D., & Starck, K. (1998). Public relations and community: a reconstructed theory. New York: Praeger, 52.
53. Lacity, M., & Janson, M.A. (1994). Understanding qualitative data: A framework of text analysis methods. Journal of Management Information System, 11(2), 137–155.
54. Lawler, E.J., & Yoon, J. (1995). Structural power and emotional processes in negotiation: A social exchange approach. In R.M. Kramer, & D.M. Messick (Eds.), Negotiation as a Social Process (pp. 143–165). Thousand Oaks, CA: Sage.
55. Lawson, G. (1998). NetState. London: Demos.
56. Lenk, K., & Traunmuller, R. (2000, September 6–8).A framework for electronic government. In Proceedings of the 11th International Workshop on Database and Expert Systems Applications (DEXA'00),(pp. 71–277). Greenwich, London, U.K.
57. Lim, E.T.K., & Tan, C.W. (2005, August 5–10). What you think others think: Infuence of presumed infuence in e-collaborations. Paper presented at the 65th Annual Meeting of the Academy of Management, OCIS Division, Honolulu, Hawaii.
58. Lindsey, D.H., Brass, D.J., & Thomas, J.B. (1995). Efficacy-performance spirals: A multilevel perspective. Academy of Management Review, 20(3), 645–378.
59. Lowndes, V., Pratchett, L., & Stoker, G. (2001). Trends in public participation: part 2 - citizen's perspectives. Public Administration, 79(2), 445–455.
60. Marchionini, G., Samet, H., & Brandt, L. (2003). Digital government. Communications of ACM, 46(1), 25–27.
61. Markus, M.L. (1994). Electronic mail as the medium of managerial choice. Organizational Science, 5(4), 502–527.
62. Markus, M.L., & Robey, D. (1988). Information technology and organizational change: casual structure in theory and research. Management Science, 34(5), 583–598.
63. Markus, M.L., Tanis, C., & Fenema, P.C. (2000). Multi-site ERP implementation. Communications of the ACM, 43(4), 42–46.
64. McNaughton, K. (1999). Taxpayers reluctant to fle over web, cnet.com. Retrieved May 2, 2003, from http://news.com.com/2100–1017–223215.html?legacy=cnet
65. Merton, R.K., Fiske, M., & Kendall, P.L. (1990). The focused interview: a manual of problems and procedures (2nd ed.). New York: Free Press.
66. Milford, H.S. (2000). Racing to e-government: Using the internet for citizen service delivery. Government Finance Review, 16(5), 21–22.
67. Mitchell, R.K., Agle, B.R., & Wood, D.J. (1997). Toward a theory of stakeholder iden-tifcation and salience: defning the principle of who and what really counts. Academy of Management Review 22(4), 853–886.
68. Monks, R.A.G., & Minow, N. (1995). Corporate governance. Blackwell, Cambridge, MA.
69. Moon, M.J. (2002). The evolution of e-government among municipalities: rhetoric or reality? Public Administration Review, 62(4), 424–433.
70. Moon, M.J., and Bretschneider S. (2002). Does the perception of red tape constrain it innovativeness in organizations? Unexpected results from simultaneous equation model and implications. Journal of Public Administration Research and Theory, 11(3), 327–352.
71. Nelson, R.R., & Winter, S.J. (1982). An evolutionary theory of economic change. Cambridge, MA: Harvard University Press.
72. Newcombe, T. (2000). Customer is king. Net-Gov - Supplement to Government Technology, 8–11.
73. Nonaka, I., Reinmoeller, P., & Senoo, D. (1998). The “ART” of knowledge: Systems to capitalize on market knowledge. European Management Journal, 16(6), 673–684.
74. Norris, P. (1999). Who surfs? New technology, old voters, and virtual democracy. In E.C. Kamarck, & J.S. Nye (Eds.), Democracy. com? governance in networked world (pp. 71–94). Hollis, NH: Hollis Publishing Company.
75. Oliver, C. (1997). Sustainable competitive advantage: combining institutional and resource-based views. Strategic Management Journal, 18(9), 697–713.
76. Orlikowski, W. (1993). Case told as organizational change: Investigating incremental and radical changes in system development. MIS Quarterly, 7(3), 309–340.
77. Pablo, Z.D., & Pan, S.L. (2002, September, 2–4).A multi-disciplinary analysis of e-governance: Where do we start? In Proceedings of the 6th Pacifc Conference on Information Systems (PACIS 2002), Tokyo, Japan.
78. Pan, S.L., Newell, S., Huang, J., & Wan, K.C. (2001, December 16–19). Knowledge integration as a key problem in an ERP implementation. In Proceeding for the 22nd Annual International Conference on Information Systems (ICIS 2001), (pp. 321–328). New Orleans, LA.
79. Pardo, T.A., & Scholl, H.J. (2002, January 7–10). Walking atop the cliffs: Avoiding failure and reducing risk in large scale e-government projects.In Proceedings of the 35th Hawaii International Conference on System Sciences (HICSS 2002). HI.
80. Pardo, T.A., Scholl, H.J., Cook, M.E., Connelly, D.R., & Dawes, S.S. (2000). New York Atate central accounting system stakeholder need analysis. Albany, NY: Central for Technology in Government.
81. Parkhe, A. (1993). Messy research, methodological predispositions, and theory development in international joint ventures. Academy of Management Review, 8(2), 227–268.
82. Pfeffer, J., & Salancik, G.R. (1978). The knowledge-doing gap: How smart companies turn knowledge into action. Boston: Harvard Business School Press.
83. Pfeffer, J., & Sutton, R.I. (2000). The knowledge-doing gap: How smart companies turn knowledge into action. Boston: Harvard Business School Press.
84. Porter, M.E. (1992). Capital choices: Changing the way america invests in industry. Research Report Presented to the Council on Competitiveness, Co-sponsored by The Harvard Business School, Boston.
85. Prahalad, C.K., and Ramaswamy, V. (2000). Co-opting customer competence. Harvard Business Review, 78(1), 79–87.
86. Rainey, G.W., & Rainey, H.G. (1986). Breaching the hierarchical imperative: The modularization of the social security claims process. In D.J. Calista (Ed.), Bureaucratic and governmental reform, (pp. 171–196). Greenwich, CT: JAI Press.
87. Rainey, H.G., Backoff, R.W., & Levine, C.H. (1976). Comparing public and private organizations. Public Administration Review, 36(2), 233–244.
88. Schiavo-Ocampo, S., and Sundaram, P. (2001). To serve and preserve: improving public administration in a competitive world. Manila, Philippines: Asian Development Bank.
89. Schneiderman, B., & Rose, A. (1996). Social impact statements: Engaging public participation in information technology design. In Proceedings of The Symposium On Computers and The Quality Of Life, (pp. 90–96).
90. Scholl, H. (2001). Applying stakeholder theory to e-government. In B. Schmid, K. Sta-noevska-Slabeva, & V. Tschammer (Eds.), Towards the e-society: e-commerce, e-business, and e-government (pp. 735–747). MA: Kluwer Academic Publishers.
91. Scott, S.G., & Lane, V.R. (2000). A stakeholder approach to organizational identity. Academy Of Management Review, 25(1), 43–62.
92. Seavey, A.C. (1996). Final thoughts on interesting times. Journal of Government Information, 23(4), 515–520.
93. Seddon, P.B. (1997). A respecifcation and extension of the delone and mclean model of IS success. Information Systems Research 8(3), 240–253.
94. Shleifer, A., & Vishny, R.W. (1996). A survey of corporate governance, national bureau of economic research. Working Paper 5554, Cambridge, MA.
95. Stiglitz, J., Orszag, P., & Orszag, J. (2000). The role of government in a digital age. Retrieved April 16, 2002, from http://www. ccianet.org/digital_age/report.pdf
96. Stratford, J.S., & Stratford, J. (2000). Computerized and networked government information. Journal of Government Information, 27(3), 385–389.
97. Strauss, A.L., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. London: Sage.
98. Sundaramurthy, C. (2000). Antitakeover provisions and shareholder value implications: A review and a contingency framework. Journal of Management, 25(5), 1005–1030.
99. Sundaramurthy, C., & Lewis, M. (2003). Control and collaboration: Paradoxes of governances. Academy of Management Review, 28(3), 397–415.
100. Tan, C.W., Pan, S.L., & Lim, E.T.K. (2005a). Managing stakeholder interests in e-govern-ment implementation: Lessons learned from a singapore e-government project. Journal of Global Information Management, 13(1), 31–53.
101. Tan, C.W., Pan, S.L., Lim, E.T.K., & Chan, C.M.L. (2005b). Managing knowledge conficts in inter-organizational project: an exploratory study of the infocomm development authority of singapore. Journal of the American Society for Information Science and Technology, 56(11), 1187–1199.
102. Tannenbaum, A.S. (1967).Control in organizations. New York: McGraw-Hill.
103. Tapscott, D. (1996). Digital economy: Promise and peril in the age of networked intelligence. New York: McGraw-Hill.
104. Taylor, M., & Kent, M.L. (1999). Challenging assumptions of international public relations. Public Relations Review 25(2), 131–144.
105. Taylor, S., & Bogdan, R. (1984). Introduction to qualitative research methods. New York: John Wiley & Sons.
106. Tennert, J.B., & Schroeder, A.D. (1999). Stakeholder analysis. Presentation at the 60th Annual Meeting of the American Society of Pubic Administration.
107. Traunmuller, R., & Wimmer, M. (2000, September 6–8). Process - collaboration - norms - knowledge: signposts for administrative application development. In Proceedings of the 11th International Workshop on Database and Expert Systems Applications (DEXA'00),(pp. 1141–1145). Greenwich, London, UK.
108. Tricker, R.I. (1994). International corporate governance. Singapore: Simon & Schuster.
109. Turnbull, S. (1997). Stakeholder co-operation. Journal of Co-operative Studies, 29(3), 18–52.
110. von Hoffman, C. (1999). The making of e-government. COI Enterprise Magazine (November 15).
111. von Krogh, G. (1998). Care in knowledge creation. California Management Review, 40(3), 133–153.
112. Walsham, G. (1995). Interpretive case studies in is research: Nature and method. European Journal of Information Systems, 4, 74–81.
113. Webler, T., & Tuler, S. (2000). Fairness and competence in citizen participation - theoretical refections from a case study. Administration & Society, 32(5), 566–595.
114. Wescott, C. (2002). E-government in the Asia Pacifc Region. Retrieved March, 27, 2002, from http://www.adb.org/ Documents/Pa-pers/E_Government/default.asp
115. Westphal, J. D. (1999). Collaboration in the boardroom: Behavioral and performance consequences of CEO-board social ties. Academy of Management Journal, 42(1), 7–24.
116. Wimmer, M., & Traunmuller, R. (2000, September 6–8). Trends in electronic government: managing distributed knowledge. In Proceedings of the 11th International Workshop on Database and Expert Systems Applications (DEXA'00), (pp. 340–345) Greenwich, London, UK.
117. Wimmer, M., Traunmuller, R., & Lenk, K. (2001, January 3–6). Electronic business invading the public sector: Considerations on change and design. In Proceedings of 34th Hawaii International Conference on System Sciences. (HICSS 2002), HI.
118. Yin, R.K. (1994). Case study research: design and methods. London: Sage.