An evaluation of ISO 9000 registration practices: A case study of sports goods industry

Managerial Finance

Volumn 29, Issue 7, 2003, Pages 109-134

  Awan, Hayat M ^a   Bhatti, Ishaq M ^b  

^a BZ University   (Pakistan)

^b SULTAN QABOOS UNIVERSITY   (Oman)

Author keywords

Certification; ISO 9000; Motivation; Quality control standards; Total quality management

Indexed keywords

EID: 84999305569     PISSN: 03074358     EISSN: 17587743     Source Type: Journal    
DOI: 10.1108/03074350310768373     Document Type: Article

References (45)

1. Anton, D., and Anton, C. (2002), “ISO 9000: 2000 survival guide: 30 minutes to understand the process, Plastic Engineering, 58 (6), 72-90.
2. Atherton, M.A. and Austin, P. (1996) “Experiences of ISO 9000 with small firms in building services” Facilities, Vol. 14 No. 10/11, Oct/Nov., pp. 25-27.
3. Awan, H. M., and Bhatti, M. I. (2003), “The role of Internal auditing in the continuous improvement of Quality: A case study of sports goods industry in Pakistan” to appear in the forthcoming issue of the Journal of International Auditing.
4. Barnes, F. (2000), “Good business sense is the key to confronting ISO 9000" Review of Business, 21 (1/2), 11-15.
5. Beskese, A., and Cebeci, U. (2001),“Total Quality Management and ISO 9000 application in Turkey, The TQM Magazine, 13 (1), 69-73.
6. Bhatti, M. I. (2001), “Environmetrics analysis in complex surveys: The Unified regression model” Complexity, 6 (5), 41-55.
7. Bhatti, M. I., Kumar, K. and Schofield, M. (1998), On Deming’s principle of human resource management: A statistical prospective, Career Development International, 3 (6), 220-226.
8. Buttle, F. (1997) “ISO 9000: marketing motivations and benefits” International Journal of Quality & Reliability Management, Vol. 14 No.9, pp. 936-47.
9. Carlsson, M. and Carlsson, D. (1996) “Experiences of implementing ISO 9000 in Swedish industry”, International Journal of Quality and Reliability, Vol. 13 No. 7, pp. 36-47.
10. Chan, S. Y. (2001), “Quality management systems certification: Research note” Abacus, 37 (2), 248-266.
11. Collyer, R. (1996) “Small firms and ISO 9000" Training for Quality, Vol. 4, No. 1, pp. 37-39.
12. Corbett, J. C. and Kirsch, D. A. (2001), “International diffusion of ISO 14000 certification, Production and Operations Management, 10 (3), 327-342.
13. Deeming, W. E. (1981), “Japanese methods for productivity and quality”, George Washington University Press, Washington, DC.
14. Delpha, M. (2002), “ISO 9001: 2000 upgrade: A tips of smooth transition”, Professional safety, 47 (7),14-17.
15. Devos, J.F., Guerrero-Cusumano, J.L. and Selen, W.J. (1996) “ISO 9000 in the Low Countries: reaching for new heights?" Business Process Re-engineering & Management Journal, Vol. 2 No.1, pp. 26-47.
16. Dubbs, D. (1993) “ISO who” Facilities and Design Management, Vol. 10, No. 10, pp. 58-9.
17. Erel, E., and Ghosh, J.B. (1997) “ISO 9000 implementation in Turkish industry” International Journal of Operations & Production Management, Vol. 17, No. 12, pp. 1233-46.
18. Frate, M. A. (2001), “Achieving ‘Sustained customer satissfaction’", Occupational Health and Safety, 70 (2),66-75.
19. Hassan, A.M. (1996) “Quality Movement in Pakistan and Pakistan Standards Institution” First National Symposium on Quality Management, 6-17 January, pp. 54-57.
20. Haversjo, T. (2000) “The financial effects of ISO 9000 registration for Danish companies”, Managerial Auditing Journal, pp. 47-52.
21. Hill, F. M., Hazlett, S. A., and Meegan, S. (2001), " A study of the transition from ISO 9000 to TQM in the context of organizational learning”, The International Journal of Quality & Reliability Management, 18 (2), 142-168.
22. Idris, M.A., McEwan, W. and Belavendram, N. (1996) “The adoption of ISO 9000 and total quality management in Malaysia”, The TQM Magazine, Vol. 8, No.5, pp. 65-68.
23. Jayaraman, V., Bhatti, M. I., H. Saber, H. (2003), “Towards optimal testing of an hypothesis based on dynamic technology transfer model”, Applied Mathematics and Computation, to appear in the forthcoming issue.
24. Jayawarna, D., and Pearso, W. (2001), “The role of ISO 9000 in managing the quality of R & D activities” The TQM Magazine, 13 (2), 120-128.
25. Karapetrovic, S., and Willborn, W. (2001), “ISO 9000 quality management standards and financial investment services”, The Service Industry Journal, 21 (2), 117-136.
26. Lee, S. (1996) “The current status and pending issues of ISO 9000", Pakistan’s Second International Convention on Quality Control, pp. 211-28.
27. Lee, T.Y., Leung, H.K.N. and Chan K.C.C. (1999) “Improving quality management on the basis of ISO 9000" The TQM Magazine, Vol. 11, No. 2, pp. 88-94.
28. Lee, Y.T. (1998) “The development of ISO 9000 certification and the future of quality management-A survey of certified firms in Hong Kong” International Journal of Quality & Reliability Management, Vol. 15. No. 2, pp. 162-77.
29. Lipovatz, D., Stenos, F. And Vaka, A. (1999) “Implementation of ISO 9000 quality systems in Greek enterprises”, International Journal of Quality & Reliability Management, Vol. 16, No.6, pp. 534-51.
30. Lo, V. H. Y., Humphreys, P., and Sculli, D. (2001), “The definition method zero applie d to ISO 9000 quality manuals, The TQM Magazine, 13 (2), 105-111.
31. Masternak, T. And Kleiner, H. B. (1995) “ISO 9000-what it means to international business today”, Training for Quality, Vol. 3, No. 4, pp. 15-18.
32. Mo, J.P.T. and Chan, A.M.S. (1997) “Strategy for the successful implementation of ISO 9000 in small and medium manufacturers”, The TQM Magazine, Vol. 9, No. 2, pp. 135-45.
33. Motwani, J., Kumar, A., and Cheng, H.C. (1996) “A roadmap to implementing ISO 9000", International Journal of Quality & Reliability Management, Vol. 13, No.1, pp. 72-83.
34. Pearch, C., and Kitka, J. (2000),“Its here: ISO 9001: 2000“Manufacturing Engineering, 125 (4), 98-110.
35. Pearch, C., and Kitka, J. (2000a), “ISO 9001: 2000-the new international standard for quality,” Power Engineering, 104 (8), 56-58.
36. Rahman, S. (2001), “A comparative study of TQM practice and organizational performance of SME’s with and without ISO 9000 certification”, The International Journal of Quality & Reliability Management, 18 (1), 35-49.
37. Russell, S. (2000), “ISO 9000: 2000 and the EFQM excellence model: competition or co-operation?" Total Quality Management, 11 (4-6), 657-665.
38. Russel, J. F. (1993) “The stampede to ISO 9000" Electronic Business buyer, Vol. 19, No. 10, pp. 100-10.
39. Silverstein, I. (2002), “Excipient GMP quality standards: One is enough”, Pharmaceutical Technology, 26 (6), 46-52.
40. Singels, J., Ruel, G., and Water, H. (2001), “ISO 9000 series-Certification and performance”, The International Journal of Quality & Reliability Management, 18 (1), 62-75.
41. Tang, S.L. and Kam, C.W. (1999) “A survey of ISO 9001 implementation in engineering consultancies in Hong Kong” International Journal of Quality & Reliability Management, Vol. 16, No.6, pp. 562-74.
42. Tummala, V.M.R. and Tang, C.L. (1998) “Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification-core concepts and comparative analysis” International Journal of Quality & Reliability Management, Vol. 13, No. 4, pp. 8-38.
43. Withers, B. E., and Ebrahimpour, M. (2001), “Impact of ISO 9000 registration on European firms: A case analysis”, Integrated Manufacturing System, 12 (2), 139-151.
44. Withers, E. B. and Ebrahimpour, M. (1996) “An examination of ISO 9000 registration practices of American, German and Japanese firms operating in the USA”, International Journal of Quality and Reliability, Vol. 13, No. 7, pp. 8-22.
45. Yung, W.K.C. (1997) “The values of TQM in the revised ISO 9000 quality system”, International Journal of Operations & Production Management, Vol. 17, No. 2, pp. 221-30.