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Volumn 70, Issue 2, 2001, Pages
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Achieving 'sustained customer satisfaction'.
a
a
Canada
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Author keywords
[No Author keywords available]
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Indexed keywords
ARTICLE;
COMMERCIAL PHENOMENA;
CONSUMER;
ORGANIZATION;
PRACTICE GUIDELINE;
STANDARD;
TOTAL QUALITY MANAGEMENT;
UNITED STATES;
COMMERCE;
CONSUMER SATISFACTION;
GUIDELINES;
ORGANIZATIONAL OBJECTIVES;
REFERENCE STANDARDS;
TOTAL QUALITY MANAGEMENT;
UNITED STATES;
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EID: 0035259425
PISSN: 03624064
EISSN: None
Source Type: Journal
DOI: None Document Type: Article |
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Times cited : (5)
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References (0)
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