A study of the transition from ISO 9000 to TQM in the context of organisational learning

International Journal of Quality and Reliability Management

Volumn 18, Issue 2, 2001, Pages 142-169

  Hill, Frances M ^a   Hazlett, Shirley Ann ^a   Meegan, Sarah ^b  

^a QUEEN'S UNIVERSITY BELFAST   (United Kingdom)

^b BRITISH TELECOM   (United Kingdom)

Author keywords

ISO 9000; Leadership; Models; Organizational change; Organizational learning; TQM

Indexed keywords

EID: 30644480527     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710110378391     Document Type: Article

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