Trust in online social networks: A multifaceted perspective

Forum for Social Economics

Volumn 44, Issue 1, 2015, Pages 48-68

  Grabner Kräuter, Sonja ^a   Bitter, Sofie ^a  

^a UNIVERSITY OF KLAGENFURT   (Austria)

Author keywords

Embeddedness; Online social networks; Social capital; Social networking sites; Trust

Indexed keywords

EID: 84995959658     PISSN: 07360932     EISSN: 18746381     Source Type: Journal    
DOI: 10.1080/07360932.2013.781517     Document Type: Article

References (71)

1. Adler, P. S., & Kwon, S. -W. (2002). Social capital: Prospects for a new concept. The Academy of Management Review, 27(1), 17–40.
2. Barnes, S. B. (2006). A privacy paradox: Social networking in the United States. First Monday [Online], 11(9). Retrieved from http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1394/1312
3. Best, S. J., & Krueger, B. S. (2006). Online interactions and social capital: Distinguishing between new and existing ties. Social Science Computer Review, 24(4), 395–410. doi: http://dx.doi.org/10.1177/0894439306286855
4. Borgatti, S. P., & Foster, P. C. (2003). The network paradigm in organizational research: A review and typology. Journal of Management, 29(6), 991–1013.
5. Bourdieu, P., & Wacquant, L. J. D. (1992). An invitation to reflexive sociology. Chicago: University of Chicago Press.
6. Bowey, J. L., & Easton, G. (2007). Entrepreneurial social capital unplugged. International Small Business Journal, 25(3), 273–306. doi: http://dx.doi.org/10.1177/0266242607076528
7. Boyd, D. (2007). Why youth (heart) social network sites: The role of networked publics in teenage social life. In D. Buckingham (Ed.), MacArthur foundation series on digital learning—Youth, identity, and digital media volume. Cambridge, MA: MIT Press.
8. Boyd, D. M., & Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), 210–230.
9. Brandtzaeg, P. B., Luders, M., & Skjetne, J. H. (2010). Too many Facebook “friends”? content sharing and sociability versus the need for privacy in social network sites. International Journal of Human–Computer Interaction, 26(11–12), 1006–1030. doi: http://dx.doi.org/10.1080/10447318.2010.516719.
10. Brass, D. J., Butterfield, K. D., & Skaggs, B. C. (1998). Relationships and unethical behavior: A social network perspective. The Academy of Management Review, 23(1), 14–31.
11. Brown, J., Broderick, A. J., & Lee, N. (2007). Word of mouth communication within online communities: Conceptualizing the online social network. Journal of Interactive Marketing, 21(3), 2–20. doi: http://dx.doi.org/10.1002/dir.20082
12. Burt, R. S. (2000). The network structure of social capital. Research in Organizational Behavior, 22, 345–423. doi: http://dx.doi.org/10.1016/S0191-3085(00)22009-1
13. Coleman, J. S. (1988). Social capital in the creation of human capital. The American Journal of Sociology, 94, 95–120. doi: http://dx.doi.org/10.1086/228943
14. Donath, J. (2007). Signals in social supernets. Journal of Computer-Mediated Communication, 13(1), 231–251. Retrieved from http://jcmc.indiana.edu/vol13/issue1/donath.html
15. Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer–seller relationships. Journal of Marketing, 61(2), 35–51.
16. Ellison, N. B., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook “friends:” Social capital and college students’ use of online social network sites. Journal of Computer- Mediated Communication, 12(4), 1143–1168. doi: http://dx.doi.org/10.1111/j.1083-6101.2007.00367.x
17. Ellison, N. B., Steinfield, C., & Lampe, C. (2011). Connection strategies: Social capital implications of Facebook-enabled communication practices. New Media & Society, 13(6), 873–892. doi: http://dx.doi.org/10.1177/1461444810385389
18. Ferlander, S. (2003). The Internet, social capital and local community. Unpublished doctoral dissertation, University of Stirling, Stirling, Scotland.
19. Ferlander, S. (2007). The importance of different forms of social capital for health. Acta Sociologica, 50(2), 115–128. doi: http://dx.doi.org/10.1177/0001699307077654
20. Fukuyama, F. (1999). Social Capital and Civil Society. Paper presented at the IMF Conference on Second Generation Reforms (International Monetary Fund). Retrieved from http://www.imf.org/external/pubs/ft/seminar/1999/reforms/fukuyama.htm
21. Ganley, D., & Lampe, C. (2009). The ties that bind: Social network principles in online communities. Decision Support Systems, 47(3), 266–274. doi: http://dx.doi.org/10.1016/j.dss.2009.02.013.
22. Ganzaroli, A. (2002). Creating trust between local and global systems. (PhD thesis). Erasmus University Rotterdam, Rotterdam.
23. Glanville, J. L., & Bienenstock, E. J. (2009). A typology for understanding the connections among different forms of social capital. American Behavioral Scientist, 52(11), 1507–1530. doi: http://dx.doi.org/10.1177/0002764209331524.
24. Grabner-Kräuter, S. (2009). Web 2.0 social networks: The role of trust. Journal of Business Ethics, 90, 505–522. doi: http://dx.doi.org/10.1007/s10551-010-0603-1.
25. Grabner-Kräuter, S., & Faullant, R. (2008). Consumer acceptance of internet banking: The influence of internet trust. International Journal of Bank Marketing, 26(7), 483–504. doi: http://dx.doi.org/10.1108/02652320810913855.
26. Graddy, E., & Wang, L. (2009). Community foundation development and social capital. Nonprofit and Voluntary Sector Quarterly, 38(3), 392–412. doi: http://dx.doi.org/10.1177/0899764008318609.
27. Granovetter, M. S. (1973). The strength of weak ties. The American Journal of Sociology, 78(6), 1360–1380. doi: http://dx.doi.org/10.1086/225469.
28. Granovetter, M. S. (1992). Problems of explanation in economic sociology. In N. Nohria & R. G. Eccles (Eds.), Networks and organizations: Structure, form, and action (pp. 25–56). Boston: Harvard Business School Press.
29. Gubbins, C., & MacCurtain, S. (2008). Understanding the dynamics of collective learning: The role of trust and social capital. Advances in Developing Human Resources, 10(4), 578–599. doi: http://dx.doi.org/10.1177/1523422308320372.
30. Gupta, A. K., Smith, K. G., & Shalley, C. E. (2006). The interplay between exploration and exploitation. Academy of Management Journal, 49(4), 693–706. doi: http://dx.doi.org/10.5465/AMJ.2006.22083026
31. Hart, J., Ridley, C., Taher, F., Sas, C., & Dix, A. (2008). Exploring the facebook experience: A new approach to usability. Paper presented at the 5th Nordic conference on Human– computer interaction: Building Bridges, Lund, Sweden
32. Heidemann, J., Klier, M., & Probst, F. (2012). Online social networks: A survey of a global phenomenon. Computer Networks, 56(18), 3866–3878. doi: http://dx.doi.org/10.1016/j.comnet.2012.08.009.
33. Jones, C., Hesterly, W. S., & Borgatti, S. P. (1997). A general theory of network governance: Exchange conditions and social mechanisms. The Academy of Management Review, 22(4), 911–945.
34. Kramer, R. M. (1999). Trust and distrust in organizations: Emerging perspectives, enduring questions. Annual Review of Psychology, 50, 569–598. doi: http://dx.doi.org/10.1146/annurev.psych.50.1.569.
35. Krasnova, H., Spiekermann, S., Koroleva, K., & Hildebrand, T. (2010). Online social networks: Why we disclose. Journal of Information Technology, 25(2), 109–125. doi: http://dx.doi.org/10.1057/jit.2010.6.
36. Lai, L. S. L., & Turban, E. (2008). Groups formation and operations in the Web 2.0 environment and social networks. Group Decision and Negotiation, 17(5), 387–402. doi: http://dx.doi.org/10.1007/s10726-008-9113-2.
37. Lankton, N. K., & McKnight, D. H. (2011). What does it mean to trust facebook?: Examining technology and interpersonal trust beliefs. SIGMIS Database, 42(2), 32–54. doi: http://dx.doi.org/10.1145/1989098.1989101.
38. Levin, D. Z., & Cross, R. (2004). The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Science, 50(11), 1477–1490. doi: http://dx.doi.org/10.1287/mnsc.1030.0136.
39. Levin, D. Z., Cross, R., & Abrams, L. C. (2002). The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Academy of Management Proceedings, 1–7.
40. Lewicki, R. J., Tomlinson, E. C., & Gillespie, N. (2006). Models of interpersonal trust development: Theoretical approaches, empirical evidence, and future directions. Journal of Management, 32(6), 991–1022. doi: http://dx.doi.org/10.1177/0149206306294405.
41. Lewicki, R. J., & Bunker, B. B. (1995). Developing and maintaining trust in work relationships. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations. Frontiers of theory and reserach (pp. 114–139). London: Sage Publications.
42. Lin, S. -W., & Liu, Y. -C. (2012). The effects of motivations, trust, and privacy concern in social networking. Service Business, 6(4), 411–424. doi: http://dx.doi.org/10.1007/s11628-012-0158-6.
43. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. The Academy of Management Review, 20(3), 709–734.
44. McKnight, D. H., & Chervany, N. L. (2002). What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6(2), 35–59.
45. McKnight, D. H., & Chervany, N. L. (1996). The meanings of trust. MISRC working paper. misrc.umn.edu/wpaper/WorkingPapers/9604.pdf
46. McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. The Academy of Management Review, 23(3), 473–490.
47. McKnight, H. D., & Chervany, N. L. (2001). Conceptualizing trust: A typology and e-commerce customer relationships model. Paper presented at the 34th international conference on system sciences, Hawaii.
48. Moorman, C., Deshpandé, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. The Journal of Marketing, 57(1), 81–101. doi: http://dx.doi.org/10.2307/1252059.
49. Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. The Academy of Management Review, 23(2), 242–266.
50. Nieves, J., & Osorio, J. (2012). The role of social networks in knowledge creation. Knowledge Management Research & Practice. doi: http://dx.doi.org/10.1057/kmrp.2012.28.
51. Payne, G. T., Moore, C. B., Griffis, S. E., & Autry, C. W. (2011). Multilevel challenges and opportunities in social capital research. Journal of Management, 37(2), 491–520. doi: http://dx.doi.org/10.1177/0149206310372413.
52. Porter, L., Julia, O., Amalya, L., Zucker, L. G., & Brewer, M. B. (1995). Social networks, learning, and flexibility: Sourcing scientific knowledge in new biotechnology firms. SSRN. Retrieved from http://ssrn.com/abstract=225384.
53. Puranam, P., & Vanneste, B. S. (2009). Trust and governance: Untangling a tangled web. Academy of Management Review, 34(1), 11–31. doi: http://dx.doi.org/10.5465/AMR.2009. 35713271.
54. Putnam, R. D. (2000). Bowling alone. The collapse and revival of American community. New York: Simon & Schuster.
55. Ratnasingham, P. (1999). Risks in low trust among trading partners in electronic commerce. Computers & Security, 18(7), 587–592. doi: http://dx.doi.org/10.1016/S0167-4048(99) 82005-7.
56. Rosen, D., Lafontaine, P. R., & Hendrickson, B. (2011). CouchSurfing: Belonging and trust in a globally cooperative online social network. New Media & Society, 13(6), 981–998. doi: http://dx.doi.org/10.1177/1461444810390341.
57. Rotter, J. B. (1967). A new scale for the measurement of interpersonal trust. Journal of Personality, 35(4), 651–665. doi: http://dx.doi.org/10.1111/j.1467-6494.1967.tb01454.x
58. Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393–404. doi: http://dx.doi.org/10.5465/AMR.1998.926617.
59. Rowley, T., Behrens, D., & Krackhardt, D. (2000). Redundant governance structures: An analysis of structural and relational embeddedness in the steel and semiconductor industries. Strategic Management Journal, 21(3), 369–386. doi: http://dx.doi.org/10.1002/(SICI)1097-0266(200003)21:3%3C369:AID-SMJ93%3E3.0.CO;2-M
60. Shapiro, D. L., Sheppard, B. H., & Cheraskin, L. (1992). Business on a Handshake. Negotiation Journal, 8(4), 365–377. doi: http://dx.doi.org/10.1111/j.1571-9979.1992.tb00679.x
61. Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. The Academy of Management Journal, 41(4), 464–476. doi: http://dx.doi.org/10.2307/257085.
62. Uzzi, B. (1996). The sources and consequences of embeddedness for the economic performance of organizations: The network effect. American Sociological Review, 61(4), 674–698. doi: http://dx.doi.org/10.2307/2096399.
63. Uzzi, B. (1997). Social structure and competition in interfirm networks: The paradox of embeddedness. Administrative Science Quarterly, 42(1), 35–67. doi: http://dx.doi.org/10.2307/2393808.
64. Weir, G. R. S., Toolan, F., & Smeed, D. (2011). The threats of social networking: Old wine in new bottles? Information Security Technical Report, 16(2), 38–43. doi: http://dx.doi.org/10.1016/j.istr.2011.09.008.
65. Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer networks as social networks: Collaborative work, telework, and virtual community. Annual Review of Sociology, 22, 213–238. doi: http://dx.doi.org/10.1146/annurev.soc.22.1.213.
66. Williams, M. (2001). In whom we trust: Group membership as an affective context for trust development. The Academy of Management Review, 26(3), 377–396.
67. Xin, L., & Qin, K. (2011). Embeddedness, social network theory and social capital theory: Antecedents and consequence. Paper presented at the 2011 international conference on management and service science (MASS), 12–14. August, Wuhan, China
68. Yoo, K. H., & Gretzel, U. (2010). Antecedents and impacts of trust in travel-related consumergenerated media. Information Technology & Tourism, 12, 139–152.
69. Zaglia, M. E. (2013). Brand communities embedded in social networks. Journal of Business Research, 66(2), 216–223. doi: 10.1016/j.jbusres.2012.07.015.
70. Zhang, Y., Tang, L. S. -T., & Leung, L. (2011). Gratifications, collective self-esteem, online emotional openness, and traitlike communication apprehension as predictors of Facebook uses. Cyberpsychology, Behavior, and Social Networking, 14(12), 733–739. doi: http://dx.doi.org/10.1089/cyber.2010.0042.
71. Zucker, L. G. (1986). Production of trust: Institutional source of economic structure. Research in Organizational Behavior, 8, 53–111.