Performance measurement in service businesses revisited

International Journal of Service Industry Management

Volumn 7, Issue 1, 1996, Pages 6-31

  Brignall, Stan ^a   Ballantine, Joan ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030534568     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239610109393     Document Type: Article

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