FMSERVQUAL: A new approach of service quality measurement framework in local authorities

Journal of Corporate Real Estate

Volumn 10, Issue 2, 2008, Pages 130-144

  Zahari Wan Yusoff, Wan ^a   Ismail, Maziah ^a   Newell, Graeme ^b  

^a UNIVERSITI TUN HUSSEIN ONN MALAYSIA   (Malaysia)

^b UNIVERSITY OF WESTERN SYDNEY   (Australia)

Author keywords

Customer services quality; Local authorities; Malaysia; Service levels; SERVQUAL

Indexed keywords

EID: 84993104427     PISSN: 1463001X     EISSN: 14791048     Source Type: Journal    
DOI: 10.1108/14630010810905633     Document Type: Article

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