The effectiveness of quality improvement initiatives in service operational context

TQM Magazine

Volumn 19, Issue 4, 2007, Pages 354-367

  Yasin, Mahmoud M ^a   Alavi, Jafar ^a  

^a EAST TENNESSEE STATE UNIVERSITY   (United States)

Author keywords

Factor analysis; Organizations; Service industries

Indexed keywords

INDUSTRIAL APPLICATIONS; PRODUCT DEVELOPMENT; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

FACTOR ANALYSIS; SERVICE INDUSTRIES;

QUALITY CONTROL;

EID: 34250852505     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780710756241     Document Type: Article

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