메뉴 건너뛰기




Volumn 5, Issue 1, 2013, Pages 86-100

Lean and six sigma – critical success factors revisited

Author keywords

Critical success factors; Lean; Organizational culture; Six Sigma

Indexed keywords


EID: 84986172689     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566691311316266     Document Type: Article
Times cited : (98)

References (93)
  • 2
    • 33645684522 scopus 로고    scopus 로고
    • Critical success factors for lean implementation within SMEs
    • Achanga, P. (2006), “Critical success factors for lean implementation within SMEs”, Journal of Manufacturing Technology Management, Vol. 17 No. 4, pp. 460–71.
    • (2006) Journal of Manufacturing Technology Management , vol.17 , Issue.4 , pp. 460-471
    • Achanga, P.1
  • 3
    • 84986165879 scopus 로고    scopus 로고
    • Managing flexible automation
    • in Tushman, M.L. and Anderson, P. (Eds), Oxford University Press, New York, NY
    • Adler, P.S. (1997), “Managing flexible automation”, in Tushman, M.L. and Anderson, P. (Eds), Managing Strategic Innovation and Change, Oxford University Press, New York, NY, pp. 385–401.
    • (1997) Managing Strategic Innovation and Change , pp. 385-401
    • Adler, P.S.1
  • 4
    • 84986031635 scopus 로고    scopus 로고
    • Revisiting BPR: a holistic review of practice and development
    • Al-Mashari, M. and Zairi, M. (2000), “Revisiting BPR: a holistic review of practice and development”, Business Process Management Journal, Vol. 6 No. 1, p. 10.
    • (2000) Business Process Management Journal , vol.6 , Issue.1 , pp. 10
    • Al-Mashari, M.1    Zairi, M.2
  • 5
    • 84949566680 scopus 로고    scopus 로고
    • Applying Six Sigma to achieve enterprise sustainability: preparations and aftermath of Six Sigma projects
    • AlSagheer, A. (2011), “Applying Six Sigma to achieve enterprise sustainability: preparations and aftermath of Six Sigma projects”, Journal of Business & Economics Research, Vol. 9 No. 4, pp. 51–8.
    • (2011) Journal of Business & Economics Research , vol.9 , Issue.4 , pp. 51-58
    • AlSagheer, A.1
  • 6
    • 0642312755 scopus 로고    scopus 로고
    • Quality strategy for the 1990s – the key is middle management
    • Anand, K. (1996), “Quality strategy for the 1990s – the key is middle management”, Total Quality Management, Vol. 7 No. 4, pp. 411–20.
    • (1996) Total Quality Management , vol.7 , Issue.4 , pp. 411-420
    • Anand, K.1
  • 7
    • 33947118153 scopus 로고    scopus 로고
    • Six Sigma in service organisations: benefits, challenges and difficulties, common myths, empirical observations and success factors
    • Antony, J., Jiju, F., Kumar, M. and Cho, B. (2007), “Six Sigma in service organisations: benefits, challenges and difficulties, common myths, empirical observations and success factors”, The International Journal of Quality & Reliability Management, Vol. 24 No. 3, pp. 294–311.
    • (2007) The International Journal of Quality & Reliability Management , vol.24 , Issue.3 , pp. 294-311
    • Antony, J.1    Jiju, F.2    Kumar, M.3    Cho, B.4
  • 8
    • 36448984790 scopus 로고    scopus 로고
    • Enhancing organizational performance: facilitating the critical transition to a process view of management
    • Baker, G. and Maddux, H. (2005), “Enhancing organizational performance: facilitating the critical transition to a process view of management”, Advanced Management Journal, Vol. 70 No. 4, pp. 43–53.
    • (2005) Advanced Management Journal , vol.70 , Issue.4 , pp. 43-53
    • Baker, G.1    Maddux, H.2
  • 9
    • 0002623534 scopus 로고    scopus 로고
    • Decoding the DNA of the Toyota production system
    • Bowen, K. and Spear, S. (1999), “Decoding the DNA of the Toyota production system”, Harvard Business Review, Vol. 77 No. 5, pp. 96–107.
    • (1999) Harvard Business Review , vol.77 , Issue.5 , pp. 96-107
    • Bowen, K.1    Spear, S.2
  • 10
    • 85174941514 scopus 로고    scopus 로고
    • Towards a function and process orientation: challenges for business leaders in the new millennium
    • Braganza, A. and Korac-Kakabadse, N. (2000), “Towards a function and process orientation: challenges for business leaders in the new millennium”, Strategic Change, Vol. 9, pp. 45–53.
    • (2000) Strategic Change , vol.9 , pp. 45-53
    • Braganza, A.1    Korac-Kakabadse, N.2
  • 12
    • 0347018450 scopus 로고    scopus 로고
    • Just say NO to training fads
    • Caudron, S. (2002), “Just say NO to training fads”, Training & Development, Vol. 56 No. 6, pp. 39–43.
    • (2002) Training & Development , vol.56 , Issue.6 , pp. 39-43
    • Caudron, S.1
  • 13
    • 79955069485 scopus 로고    scopus 로고
    • Where process-improvement projects go wrong
    • Chakravorty, S. (2010), “Where process-improvement projects go wrong”, The Wall Street Journal, January 25.
    • (2010) The Wall Street Journal , Issue.January 25
    • Chakravorty, S.1
  • 16
    • 0035780966 scopus 로고    scopus 로고
    • Relationship among organizational support, JIT implementation, and performance
    • Chong, H., White, R. and Prybutok, V. (2001), “Relationship among organizational support, JIT implementation, and performance”, Industrial Management & Data Systems, Vol. 101 No. 6, pp. 273–80.
    • (2001) Industrial Management & Data Systems , vol.101 , Issue.6 , pp. 273-280
    • Chong, H.1    White, R.2    Prybutok, V.3
  • 17
    • 0033634601 scopus 로고    scopus 로고
    • The agile supply chain: competing in volatile markets
    • Christopher, M. (2000), “The agile supply chain: competing in volatile markets”, Industrial Marketing Management, Vol. 29 No. 1.
    • (2000) Industrial Marketing Management , vol.29 , Issue.1
    • Christopher, M.1
  • 19
    • 33646883479 scopus 로고    scopus 로고
    • Lean production, Six Sigma quality, TQM and company culture
    • Dahlgaard, J. and Dahlgaard-Park, S. (2006), “Lean production, Six Sigma quality, TQM and company culture”, The TQM Magazine, Vol. 18 No. 3, pp. 263–81.
    • (2006) The TQM Magazine , vol.18 , Issue.3 , pp. 263-281
    • Dahlgaard, J.1    Dahlgaard-Park, S.2
  • 20
    • 0442304751 scopus 로고    scopus 로고
    • TQM: an overview
    • in Dale, B.G. (Ed.) 3rd ed., Blackwell-Business, Oxford
    • Dale, B.G. (1999), “TQM: an overview”, in Dale, B.G. (Ed.), Managing Quality, 3rd ed., Blackwell-Business, Oxford, pp. 3–33.
    • (1999) Managing Quality , pp. 3-33
    • Dale, B.G.1
  • 22
    • 0001878452 scopus 로고    scopus 로고
    • Reengineering – the fad that forgot people
    • Davenport, T. (1995), “Reengineering – the fad that forgot people”, Fast Company, October 31.
    • (1995) Fast Company , Issue.October 31
    • Davenport, T.1
  • 23
    • 0001878452 scopus 로고    scopus 로고
    • The fad that forgot people
    • Premier Issue, available at:
    • Davenport, T.H. (1997), “The fad that forgot people”, Fast Company, Premier Issue, available at: www.fastcompany.com/01/reengin.html.
    • (1997) Fast Company
    • Davenport, T.H.1
  • 24
    • 53349116885 scopus 로고
    • Reengineering: business change of mythic proportions
    • Davenport, T.H. and Stoddard, D.B. (1994), “Reengineering: business change of mythic proportions”, MIS Quarterly, Vol. 18 No. 2, pp. 121–7.
    • (1994) MIS Quarterly , vol.18 , Issue.2 , pp. 121-127
    • Davenport, T.H.1    Stoddard, D.B.2
  • 25
    • 84937280723 scopus 로고    scopus 로고
    • Thinking about organizational change: towards two kinds of process intervention
    • De Cock, C. and Rickards, T. (1996), “Thinking about organizational change: towards two kinds of process intervention”, The International Journal of Organizational Analysis, Vol. 4 No. 3, pp. 233–51.
    • (1996) The International Journal of Organizational Analysis , vol.4 , Issue.3 , pp. 233-251
    • De Cock, C.1    Rickards, T.2
  • 27
    • 84977383298 scopus 로고
    • Announced layoffs: their effect on corporate financial performance
    • DeMeuse, K.P., Vanderheiden, P.A. and Bergmann, T.J. (1994), “Announced layoffs: their effect on corporate financial performance”, Human Resource Management, Vol. 33, pp. 509–30.
    • (1994) Human Resource Management , vol.33 , pp. 509-530
    • DeMeuse, K.P.1    Vanderheiden, P.A.2    Bergmann, T.J.3
  • 28
    • 1542420252 scopus 로고    scopus 로고
    • The challenge of managing organizational change: exploring the relationships of re-engineering, developing learning organizations and total quality management
    • Dervitsiotis, K. (1998), “The challenge of managing organizational change: exploring the relationships of re-engineering, developing learning organizations and total quality management”, Total Quality Management, Vol. 9 No. 1, pp. 109–22.
    • (1998) Total Quality Management , vol.9 , Issue.1 , pp. 109-122
    • Dervitsiotis, K.1
  • 29
    • 84986098941 scopus 로고
    • The iron cage revisited: institutional isomorphism and collective rationality in organizational fields
    • DiMaggio, P. and Powell, W. (1983), “The iron cage revisited: institutional isomorphism and collective rationality in organizational fields”, American Sociological Review, Vol. 35, pp. 147–60.
    • (1983) American Sociological Review , vol.35 , pp. 147-160
    • DiMaggio, P.1    Powell, W.2
  • 30
    • 84986048413 scopus 로고    scopus 로고
    • Are you satisfied with your company's ABC system?
    • Dosch, J. and Wilson, M. (2007), “Are you satisfied with your company's ABC system?”, Cost Management, March.
    • (2007) Cost Management , Issue.March
    • Dosch, J.1    Wilson, M.2
  • 31
    • 54449088419 scopus 로고    scopus 로고
    • Learning from less successful Kaizen events: a case study
    • Farris, J., Van Aken, E., Doolen, T. and Worley, J. (2008), “Learning from less successful Kaizen events: a case study”, Engineering Management Journal, Vol. 20 No. 3, pp. 10–20.
    • (2008) Engineering Management Journal , vol.20 , Issue.3 , pp. 10-20
    • Farris, J.1    Van Aken, E.2    Doolen, T.3    Worley, J.4
  • 32
    • 77953569608 scopus 로고    scopus 로고
    • Six Sigma: an evolutionary analysis through case studies
    • Firka, D. (2010), “Six Sigma: an evolutionary analysis through case studies”, TQM Journal, Vol. 22 No. 4, pp. 423–34.
    • (2010) TQM Journal , vol.22 , Issue.4 , pp. 423-434
    • Firka, D.1
  • 33
    • 84986057241 scopus 로고    scopus 로고
    • Life story of a management fad: any magic solution finds a ready audience until the inevitable disillusionment sets in
    • Furnham, A. (2001), “Life story of a management fad: any magic solution finds a ready audience until the inevitable disillusionment sets in”, Financial Times, October 5, p. 15.
    • (2001) Financial Times , Issue.October 5 , pp. 15
    • Furnham, A.1
  • 34
    • 3543086267 scopus 로고
    • Time-based management of technology: a taxonomic integration of tactical and strategic roles
    • Gehani, R. (1995), “Time-based management of technology: a taxonomic integration of tactical and strategic roles”, International Journal of Operations & Production Management, Vol. 15 No. 2, pp. 19–35.
    • (1995) International Journal of Operations & Production Management , vol.15 , Issue.2 , pp. 19-35
    • Gehani, R.1
  • 35
    • 84876505286 scopus 로고    scopus 로고
    • Choosing which process improvement methodology to implement
    • Gershon, M. (2010), “Choosing which process improvement methodology to implement”, The Journal of Applied Business and Economics, Vol. 10 No. 5, pp. 61–9.
    • (2010) The Journal of Applied Business and Economics , vol.10 , Issue.5 , pp. 61-69
    • Gershon, M.1
  • 36
    • 0142022252 scopus 로고    scopus 로고
    • Management fads: emergence, evolution, and implications for managers
    • Gibson, J. and Tesone, D. (2001), “Management fads: emergence, evolution, and implications for managers”, The Academy of Management Executive, Vol. 15 No. 4, pp. 122–33.
    • (2001) The Academy of Management Executive , vol.15 , Issue.4 , pp. 122-133
    • Gibson, J.1    Tesone, D.2
  • 38
    • 33748687756 scopus 로고    scopus 로고
    • Classification and application of problem solving quality tools
    • Hagemeyer, C., Gershenson, J. and Johnson, D. (2006), “Classification and application of problem solving quality tools”, The TQM Magazine, Vol. 18 No. 5, pp. 455–83.
    • (2006) The TQM Magazine , vol.18 , Issue.5 , pp. 455-483
    • Hagemeyer, C.1    Gershenson, J.2    Johnson, D.3
  • 39
    • 0010323059 scopus 로고    scopus 로고
    • Process management and the future of Six Sigma
    • Hammer, M. (2002), “Process management and the future of Six Sigma”, Sloan Management Review, Vol. 43 No. 2, pp. 26–32.
    • (2002) Sloan Management Review , vol.43 , Issue.2 , pp. 26-32
    • Hammer, M.1
  • 40
    • 0002262605 scopus 로고    scopus 로고
    • Ten reasons why TQM doesn't work
    • Harari, O. (1997), “Ten reasons why TQM doesn't work”, Management Review, Vol. 86 No. 1, pp. 38–44.
    • (1997) Management Review , vol.86 , Issue.1 , pp. 38-44
    • Harari, O.1
  • 42
    • 0000618550 scopus 로고
    • The dynamics of process-product life cycles
    • Hayes, R. and Wheelwright, S. (1979), “The dynamics of process-product life cycles”, Harvard Business Review, March-April, pp. 127–36.
    • (1979) Harvard Business Review , Issue.March-April , pp. 127-136
    • Hayes, R.1    Wheelwright, S.2
  • 43
    • 84986011943 scopus 로고    scopus 로고
    • Making quality pay
    • Holland, C. and Dey, K. (1996), “Making quality pay”, Telephony, January 8, pp. 34–6.
    • (1996) Telephony , Issue.January 8 , pp. 34-36
    • Holland, C.1    Dey, K.2
  • 44
    • 84859054613 scopus 로고    scopus 로고
    • A conceptual framework for critical success factors of lean Six Sigma: implementation on the performance of electronic manufacturing service industry
    • Jeyaraman, K. and Teo, L.K. (2010), “A conceptual framework for critical success factors of lean Six Sigma: implementation on the performance of electronic manufacturing service industry”, International Journal of Lean Six Sigma, Vol. 1 No. 3, p. 191.
    • (2010) International Journal of Lean Six Sigma , vol.1 , Issue.3 , pp. 191
    • Jeyaraman, K.1    Teo, L.K.2
  • 46
    • 84891521007 scopus 로고    scopus 로고
    • Lean production practices for efficiency
    • Kocakulah, M., Austill, D. and Schenk, D. (2011), “Lean production practices for efficiency”, Cost Management, Vol. 25 No. 2, p. 20.
    • (2011) Cost Management , vol.25 , Issue.2 , pp. 20
    • Kocakulah, M.1    Austill, D.2    Schenk, D.3
  • 47
    • 79961195461 scopus 로고    scopus 로고
    • Six Sigma implementation framework for SMEs – a roadmap to manage and sustain the change
    • Kumar, M., Antony, J. and Tiwari, M.K. (2011), “Six Sigma implementation framework for SMEs – a roadmap to manage and sustain the change”, International Journal of Production Research, Vol. 49 No. 18, p. 5449.
    • (2011) International Journal of Production Research , vol.49 , Issue.18 , pp. 5449
    • Kumar, M.1    Antony, J.2    Tiwari, M.K.3
  • 48
    • 80053329578 scopus 로고    scopus 로고
    • Organisational learning and Six Sigma deployment readiness evaluation: a case study
    • Lagrosen, Y., Rana Chebl, R. and Rios Tuesta, M. (2011), “Organisational learning and Six Sigma deployment readiness evaluation: a case study”, International Journal of Lean Six Sigma, Vol. 2 No. 1, pp. 23–40.
    • (2011) International Journal of Lean Six Sigma , vol.2 , Issue.1 , pp. 23-40
    • Lagrosen, Y.1    Rana Chebl, R.2    Rios Tuesta, M.3
  • 51
    • 0036777807 scopus 로고    scopus 로고
    • Spotting a management fad
    • Miller, D. and Hartwick, J. (2002), “Spotting a management fad”, Harvard Business Review, Vol. 8 No. 10, p. 26.
    • (2002) Harvard Business Review , vol.8 , Issue.10 , pp. 26
    • Miller, D.1    Hartwick, J.2
  • 52
    • 0034883524 scopus 로고    scopus 로고
    • Critical factors and performance measures of TQM
    • Motwani, J. (2001), “Critical factors and performance measures of TQM”, TQM Journal, Vol. 13 No. 4, p. 292.
    • (2001) TQM Journal , vol.13 , Issue.4 , pp. 292
    • Motwani, J.1
  • 53
    • 46349099541 scopus 로고    scopus 로고
    • Lean, Six Sigma and lean sigma: fads or real process improvement methods?
    • Näslund, D. (2008), “Lean, Six Sigma and lean sigma: fads or real process improvement methods?”, Business Process Management Journal, Vol. 14 No. 3, pp. 269–87.
    • (2008) Business Process Management Journal , vol.14 , Issue.3 , pp. 269-287
    • Näslund, D.1
  • 56
    • 33646066264 scopus 로고    scopus 로고
    • Operationalizing the concept of value – an action research based model
    • Näslund, D., Olsson, A. and Karlsson, S. (2006), “Operationalizing the concept of value – an action research based model”, The Learning Organization, Vol. 13 Nos 2/3, pp. 300–32.
    • (2006) The Learning Organization , vol.13 , Issue.2-3 , pp. 300-332
    • Näslund, D.1    Olsson, A.2    Karlsson, S.3
  • 58
    • 70350010278 scopus 로고    scopus 로고
    • Everybody's jumping on the lean bandwagon, but many are being taken for a ride – lean might not always produce the expected benefits and here's why
    • Pay, R. (2008), “Everybody's jumping on the lean bandwagon, but many are being taken for a ride – lean might not always produce the expected benefits and here's why”, Industry Week, May 1.
    • (2008) Industry Week , Issue.May 1
    • Pay, R.1
  • 59
    • 2942567933 scopus 로고    scopus 로고
    • Knowledge management: another management fad?
    • available at:
    • Ponzi, L. and Koenig, M.E.D. (2002), “Knowledge management: another management fad?”, Information Research, Vol. 8 No. 1, available at: http://informationr.net/ir/8-1/paper145.html.
    • (2002) Information Research , vol.8 , Issue.1
    • Ponzi, L.1    Koenig, M.E.D.2
  • 60
    • 34249883963 scopus 로고    scopus 로고
    • Viewpoint: have it both ways, ambidexterous companies can handle incremental change and bold initiatives
    • Rae, J. (2007), “Viewpoint: have it both ways, ambidexterous companies can handle incremental change and bold initiatives”, Business Week, June, p. 16.
    • (2007) Business Week , Issue.June , pp. 16
    • Rae, J.1
  • 61
    • 73349111692 scopus 로고    scopus 로고
    • The ‘Six Sigma’ factor for home depot; departure of CEO Nardelli brings into focus a management technique he championed
    • Richardson, K. (2007), “The ‘Six Sigma’ factor for home depot; departure of CEO Nardelli brings into focus a management technique he championed”, Wall Street Journal, January 4.
    • (2007) Wall Street Journal , Issue.January 4
    • Richardson, K.1
  • 62
    • 59349114170 scopus 로고    scopus 로고
    • Lean manufacturing, non-financial performance measures, and financial performance
    • Rosemary, R.F. and Wempe, W.F. (2009), “Lean manufacturing, non-financial performance measures, and financial performance”, International Journal of Operations & Production Management, Vol. 29 No. 3, pp. 214–40.
    • (2009) International Journal of Operations & Production Management , vol.29 , Issue.3 , pp. 214-240
    • Rosemary, R.F.1    Wempe, W.F.2
  • 63
    • 0346389672 scopus 로고
    • Managing the white space
    • Rummler, G. and Brache, A. (1991), “Managing the white space”, Training, Vol. 28 No. 1, pp. 55–70.
    • (1991) Training , vol.28 , Issue.1 , pp. 55-70
    • Rummler, G.1    Brache, A.2
  • 64
    • 77649128380 scopus 로고    scopus 로고
    • Toyota production systems: the ‘Toyota Way’ and labour-management relations
    • Saruta, M. (2006), “Toyota production systems: the ‘Toyota Way’ and labour-management relations”, Asian Business & Management, Vol. 5 No. 4, p. 487.
    • (2006) Asian Business & Management , vol.5 , Issue.4 , pp. 487
    • Saruta, M.1
  • 65
    • 57349182428 scopus 로고    scopus 로고
    • Lean take two! Reflections from the second attempt at lean implementation
    • Scherrer-Rathje, M., Boyle, T. and Deflorin, P. (2009), “Lean take two! Reflections from the second attempt at lean implementation”, Business Horizons, Vol. 52, pp. 79–88.
    • (2009) Business Horizons , vol.52 , pp. 79-88
    • Scherrer-Rathje, M.1    Boyle, T.2    Deflorin, P.3
  • 67
    • 26944462418 scopus 로고    scopus 로고
    • Understanding the obstacles to TQM success
    • Sebastianell, R. and Tamimi, N. (2003), “Understanding the obstacles to TQM success”, Quality Management Journal, Vol. 3, pp. 45–56.
    • (2003) Quality Management Journal , vol.3 , pp. 45-56
    • Sebastianell, R.1    Tamimi, N.2
  • 71
    • 34748814279 scopus 로고    scopus 로고
    • Use DMAIC to make improvement part of ‘the way we work’
    • Snee, R.D. (2007), “Use DMAIC to make improvement part of ‘the way we work’”, Quality Progress, September.
    • (2007) Quality Progress , Issue.September
    • Snee, R.D.1
  • 72
    • 80052104999 scopus 로고    scopus 로고
    • Modeling the enablers of Six Sigma using interpreting structural modeling
    • Soti, A., Shankar, R. and Kaushal, O. (2010), “Modeling the enablers of Six Sigma using interpreting structural modeling”, Journal of Modeling in Management, Vol. 5 No. 2, pp. 124–41.
    • (2010) Journal of Modeling in Management , vol.5 , Issue.2 , pp. 124-141
    • Soti, A.1    Shankar, R.2    Kaushal, O.3
  • 73
    • 37349112923 scopus 로고    scopus 로고
    • How constraints management enhances lean and Six Sigma
    • Spector, R. (2006), “How constraints management enhances lean and Six Sigma”, Supply Chain Management Review, Vol. 10 No. 1, pp. 42–7.
    • (2006) Supply Chain Management Review , vol.10 , Issue.1 , pp. 42-47
    • Spector, R.1
  • 74
    • 0034337007 scopus 로고    scopus 로고
    • What bandwagons bring: effects of popular management techniques on corporate performance, reputation and CEO pay
    • Staw, B. and Epstein, L. (2000), “What bandwagons bring: effects of popular management techniques on corporate performance, reputation and CEO pay”, Administrative Science Quarterly, Vol. 45 No. 3, pp. 523–56.
    • (2000) Administrative Science Quarterly , vol.45 , Issue.3 , pp. 523-556
    • Staw, B.1    Epstein, L.2
  • 75
    • 34547256924 scopus 로고    scopus 로고
    • Lessons from Toyota's long drive
    • Stewart, T.A. and Raman, A.P. (2007), “Lessons from Toyota's long drive”, Harvard Business Review, Vol. 85 Nos 7/8, pp. 74–83.
    • (2007) Harvard Business Review , vol.85 , Issue.7-8 , pp. 74-83
    • Stewart, T.A.1    Raman, A.P.2
  • 76
    • 77954095682 scopus 로고    scopus 로고
    • Critical success factors of TQM in service organizations: a proposed model
    • Talib, F. and Rahman, Z. (2010), “Critical success factors of TQM in service organizations: a proposed model”, Services Marketing Quarterly, Vol. 31, pp. 363–80.
    • (2010) Services Marketing Quarterly , vol.31 , pp. 363-380
    • Talib, F.1    Rahman, Z.2
  • 77
    • 84893087027 scopus 로고    scopus 로고
    • The success and failure of ABC systems
    • Velmurugan, M. (2008), “The success and failure of ABC systems”, Journal of Performance Management, Vol. 23 No. 2, pp. 3–33.
    • (2008) Journal of Performance Management , vol.23 , Issue.2 , pp. 3-33
    • Velmurugan, M.1
  • 78
    • 84982882364 scopus 로고    scopus 로고
    • Banking sector growth in China: can Six-Sigma be a solution?
    • Wang, L. (2011), “Banking sector growth in China: can Six-Sigma be a solution?”, International Journal of Business and Management, Vol. 6 No. 2.
    • (2011) International Journal of Business and Management , vol.6 , Issue.2
    • Wang, L.1
  • 80
    • 0032626924 scopus 로고    scopus 로고
    • JIT manufacturing: a survey of implementations in small and large US manufacturers
    • White, R., Pearson, J. and Wilson, J. (1999), “JIT manufacturing: a survey of implementations in small and large US manufacturers”, Management Science, Vol. 45 No. 1, pp. 1–15.
    • (1999) Management Science , vol.45 , Issue.1 , pp. 1-15
    • White, R.1    Pearson, J.2    Wilson, J.3
  • 82
    • 0002821444 scopus 로고
    • From lean production to the lean enterprise
    • Womack, J. and Jones, D. (1994), “From lean production to the lean enterprise”, Harvard Business Review, Vol. 72 No. 2, pp. 93–103.
    • (1994) Harvard Business Review , vol.72 , Issue.2 , pp. 93-103
    • Womack, J.1    Jones, D.2
  • 83
    • 84986067025 scopus 로고    scopus 로고
    • Reductionism and complex thinking during ERP implementations
    • Wood, T. and Caldas, M.P. (2001), “Reductionism and complex thinking during ERP implementations”, Business Process Management Journal, Vol. 7 No. 5, pp. 387–93.
    • (2001) Business Process Management Journal , vol.7 , Issue.5 , pp. 387-393
    • Wood, T.1    Caldas, M.P.2
  • 84
    • 2542419113 scopus 로고    scopus 로고
    • Causation and covariation: an empirical re-examination of the link between TQM and financial performance
    • York, K.M. and Miree, C.E. (2004), “Causation and covariation: an empirical re-examination of the link between TQM and financial performance”, Journal of Operations Management, Vol. 22, pp. 291–311.
    • (2004) Journal of Operations Management , vol.22 , pp. 291-311
    • York, K.M.1    Miree, C.E.2
  • 85
    • 79959208636 scopus 로고    scopus 로고
    • The relationships between organizational culture, total quality management practices and operational performance
    • Baird, K., Ji Hau, K. and Reeve, R. (2011), “The relationships between organizational culture, total quality management practices and operational performance”, International Journal of Operations & Production Management, Vol. 31 No. 7, pp. 789–814.
    • (2011) International Journal of Operations & Production Management , vol.31 , Issue.7 , pp. 789-814
    • Baird, K.1    Ji Hau, K.2    Reeve, R.3
  • 86
    • 0036178544 scopus 로고    scopus 로고
    • Critical success factors for the successful implementation of Six Sigma projects in organizations
    • Coronado, R. and Antony, J. (2002), “Critical success factors for the successful implementation of Six Sigma projects in organizations”, The TQM Magazine, Vol. 14 No. 2, pp. 92–9.
    • (2002) The TQM Magazine , vol.14 , Issue.2 , pp. 92-99
    • Coronado, R.1    Antony, J.2
  • 87
    • 0001994482 scopus 로고    scopus 로고
    • The rise of Guru Skepticism
    • Cranier, S. (1996), “The rise of Guru Skepticism”, Management Today, March, pp. 48–53.
    • (1996) Management Today , Issue.March , pp. 48-53
    • Cranier, S.1
  • 88
    • 12344321650 scopus 로고    scopus 로고
    • What's wrong with Six Sigma?
    • Goodman, J. and Theuerkauf, J. (2005), “What's wrong with Six Sigma?”, Quality Progress, Vol. 38 No. 1, pp. 37–42.
    • (2005) Quality Progress , vol.38 , Issue.1 , pp. 37-42
    • Goodman, J.1    Theuerkauf, J.2
  • 89
    • 0042363456 scopus 로고    scopus 로고
    • A business process change framework for examining lean manufacturing: a case study
    • Motwani, J. (2003), “A business process change framework for examining lean manufacturing: a case study”, Industrial Management & Data Systems, Vol. 103 Nos 5/6, pp. 339–47.
    • (2003) Industrial Management & Data Systems , vol.103 , Issue.5-6 , pp. 339-347
    • Motwani, J.1
  • 90
    • 0041291978 scopus 로고    scopus 로고
    • Using a positivist case research methodology to test three competing theories-in-use of business process redesign
    • Sarker, S. and Lee, A.S. (2002), “Using a positivist case research methodology to test three competing theories-in-use of business process redesign”, Journal of the Association for Information Systems, Vol. 2 No. 7.
    • (2002) Journal of the Association for Information Systems , vol.2 , Issue.7
    • Sarker, S.1    Lee, A.S.2
  • 91
    • 33644752015 scopus 로고    scopus 로고
    • Learning from Toyota – again
    • Teresko, J. (2006), “Learning from Toyota – again”, Industry Week, February 1.
    • (2006) Industry Week , Issue.February 1
    • Teresko, J.1
  • 92
    • 0031065736 scopus 로고    scopus 로고
    • Shifting organizational paradigms: transitional management
    • Tersine, R., Harvey, M. and Buckley, M. (1997), “Shifting organizational paradigms: transitional management”, European Management Journal, Vol. 15 No. 1, pp. 45–57.
    • (1997) European Management Journal , vol.15 , Issue.1 , pp. 45-57
    • Tersine, R.1    Harvey, M.2    Buckley, M.3
  • 93
    • 33644854462 scopus 로고    scopus 로고
    • The role of communication and management support in a lean manufacturing implementation
    • Worley, J. and Doolen, T. (2006), “The role of communication and management support in a lean manufacturing implementation”, Management Decision, Vol. 44 No. 2, pp. 228–45.
    • (2006) Management Decision , vol.44 , Issue.2 , pp. 228-245
    • Worley, J.1    Doolen, T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.