Management of service quality – differences in values, practices and outcomes

Managing Service Quality: An International Journal

Volumn 13, Issue 5, 2003, Pages 370-381

  Lagrosen, Stefan ^a   Lagrosen, Yvonne ^b  

^a LINNAEUS UNIVERSITY   (Sweden)

^b CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Public sector organizations; Quality management; Services; Sweden; Total quality management; Values

Indexed keywords

EID: 84986129427     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310495840     Document Type: Article

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