TQM in public organisations: An examination of the issues

Managing Service Quality: An International Journal

Volumn 9, Issue 4, 1999, Pages 265-274

  Dewhurst, Frank ^a   Martínez Lorente, Angel R ^b   Dale, Barrie G ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b UNIVERSITY OF MURCIA   (Spain)

Author keywords

Public sector; Total quality management

Indexed keywords

EID: 84986014469     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529910273210     Document Type: Review

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