Evaluating stability of the performance-satisfaction relationship across selected lodging market segments

International Journal of Contemporary Hospitality Management

Volumn 22, Issue 7, 2010, Pages 953-974

  oh, Haemoon ^a   Jeong, Miyoung ^a  

^a UNIVERSITY OF MASSACHUSETTS   (United States)

Author keywords

Business performance; Customer satisfaction; Hotels; Market segmentation

Indexed keywords

EID: 84986106203     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111011066626     Document Type: Article

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