Customer satisfaction across organizational units

Journal of Service Research

Volumn 6, Issue 3, 2004, Pages 231-242

  Malthouse, Edward C ^a   Oakley, James L ^b   Calder, Bobby J ^a   Iacobucci, Dawn ^a  

^a NORTHWESTERN UNIVERSITY   (United States)

^b PURDUE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Generalizability theory; Health care; Hierarchical linear models; Newspapers

Indexed keywords

EID: 33847040723     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670503259386     Document Type: Article

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